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“"Trip of a life time"”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 109 Hotels in Cape Town Central
Certificate of Excellence
Johannesburg, South Africa
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“"Trip of a life time"”
Reviewed November 3, 2012

One and only Cape town is truely ONE AND ONLY.

The services was amazing you could not walk in the lobby without bieng greeted by each and every staff member you in counter,the food at Rubeensmind blowing.They can tailor make you a meal fit for a king or queen in my case,

The kids where gone the whole day (not that im complaining)the kidz only club kept them entertained for hours,whilst my eldest daughter and i were entertain as well be the free spa facilities,we where in eaven.

the rooms were extremely spacous and the bathrooms were stuning,never had to calll even once for towels because they made sure we had what we needed.the view from the room was breath taking and the hotel is situated at the best spot possible.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
2 Thank kamogelo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, November 5, 2012
We are so excited to learn that you had such wonderful stay with us!
Genuine hospitality is indeed what we aspire to give to every single guest that stays with us , as well as an unforgettable experience from the food , to the Spa and of course very importantly the Kids entertainment.

We are looking forward to welcoming you back soon for another one and only experience! Once again thank you so much for your feedback!

Sincerely,
Florentina Heaven-Popa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Banchory
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2012

Booked the hotel for a 10 day holiday on the internet based on the experience of others. They did not do it justice. A wonderful hotel with all the amenities and staff who went more than the proverbial extra mile. They were like family and couldn't have done more. Sitting in full view of Table Top mountain and with the harbour a stone's throw away the hotel was a main feature of our experience of Cape Town. Meeting up with relatives and savouring the fusion of food and the Stellenbosch wines was a real added bonus.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank Garthdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, November 5, 2012
Thank you so much for your kind words, our team members were so happy to learn that they managed to make you feel part of the wonderful One&Only Family through their friendliness, passion and genuine hospitality. They were so excited to read your review!

We are looking forward to welcoming you back soon to your One&Only family in the Mother City!

Sincerely,
Florentina Heaven-Popa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Level 6 Contributor
107 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 31, 2012

Had seen write ups on this hotel and had driven past to the Waterfront without noticing its access road. My,.....very impressive entrance, not overdone. Modern but tasty and coomfortable. Oversizes couches and lamps, and the gigantic Table mountain view , framed by tall windows. Had a room on the small island, felt like a Venice. Beautiful, big comfortable rooms with fastest wifi access and all the amenities. Will not stay anywhere else again. Top class hotel restaurants and their afternoon tea is world class.

Room Tip: If you wanna splurge get the island rooms. You get space but compromise on view.
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  • Stayed October 2012, traveled on business
    • Value
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Helpful?
1 Thank Voyager26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, November 2, 2012
Thank you so much for your review; it is such a great pleasure to learn that you have truly enjoyed your stay with us and that you will become a member of the One&Only family!

We are looking forward to welcoming back soon and have another fantastic stay!

Sincerely,
Florentina Heaven-Popa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Level 5 Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 30, 2012

We were very fortunate in being upgraded to a suite when we checked into this hotel. It was the largest hotel accomodation we have ever had. Huge bedroom, a living room, two bathrooms, dining room, living room, and professional kitchen. All of this was tastefully decorated. Wow! Service at this hotel is also exemplary. After one lunch at Reuben's we asked for a take out container for leftover pizza which we forgot about and left at the restaurant. The staff at Reuben's had it delivered to our room. On another occasion, we wanted to eat at Nobu's but it was closed to guests because of a function. Guest relations arranged for us to be able to order from the restaurant as room service. Spa treatments are out of this world - very relaxing. Our only criticism is the menu at the pool restaurant, Isola and the quality of its salads. The menu is unimaginative - choice of various pizzas, various Caesar salads, and a few calzones. The salads were drenched in dressing and barely edible. Needs an ethnic theme such as Italian that has a varied menu of such ethnic items, e.g risotto, pastas, steak florentine, etc. However, regardless, this is a great hotel and we hope to visit another One & Only resort soon.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank norm5Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, November 1, 2012
We are delighted to learn that you had such a fantastic stay with us at One&Only Cape Town!
It is an absolute pleasure to know that our team members’ service excellence culture has enabled you to have a great experience, enjoy the resort and its great facilities.

Thank you so much for your constructive feedback as far as the Isola menu is concerned, we have taken your recommendations in a very serious light, and a new menu is being launched on the 1st of November, with lovely choices of fresh dishes.

We are looking forward to welcoming you back for another fantastic experience either in Cape Town or at another beautiful One&Only property!

Sincerely,
Florentina Heaven-Popa
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Nottingham, Notts
Level 6 Contributor
132 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 30, 2012

As you walk in the hotel you are treated (on a clear day) to a spectacular view through enormous picyure windows of Table mountain. The Marina Mountain rooms are to die for! In fact the whole 4 day experience here was exceptional

Room Tip: The Marina Mountain rooms are excellent
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  • Stayed December 2011, traveled as a couple
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Helpful?
Thank Arcadian22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, November 1, 2012
Thank you so much for your review, we highly appreciate your feedback on your recent stay!
We are looking forward to welcoming you back to One&Only Cape Town in the near future for another fantastic stay!

Sincerely,
Florentina Heaven-Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darmstadt
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 25, 2012

A wonderful hotel for anyone that would like to enjoy a bit of luxury. The entire hotel is really worth every single star and deserve them. The staff was always very friendly and helpfull in any matters we had. The hotel features 2 great restaurants, a bar and perfect room service even late at night. We actually prefered the Reubens which offers a great quality of food and wine at a top quality. But there are a lot of restaurants in walking distance and we felt that the area seems very save even at nights.
A must is the Aquarium which is just located around the corner.
The boat tour through the habor also leaves right in front of the hotel. Don´t expect to much, but is a nice little afternoon entertainment.
If you want to visit the Tabel Mountain, don´t even try with your own car on a bussy day. Take the RED BUS tour, that will drive you trough the city and also starts just by the hotel. An intressting tour that features headphone information in all major languages.The Bus will stop right at the bottom of the cable car that takes you up to the mountain. You can continue the bus tour once you get back down from Tabel Mountain.
Prebook your cabel car ticket online, so you don´t have to wait on a bussy day (we waited 1.5 hours just to buy a ticket). Check if the cable car is open. There is an online Website that indecates if visits are possible.

A true recommendation are the Junior Suites located on a little Island surounded by the Habor Canal. On this little Island you will also find the Spa and the swimming pool and a smal restaurant. The Spa offers first class eviroments and massage at top quality.

All I can say is that we tottaly enjoyed the five days we spent in this hotel, specially since the hotel is located so convinient that you can do all that Cape Town has to offer in such a short time.

Room Tip: Take one of the Junior Suites located on the Island. It made our stay very special.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank SirAxel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, October 27, 2012
We are so delighted to read your fantastic review on your recent stay at One&Only Cape Town!
The team was so happy to learn that they created a memorable stay and a truly one and only experience!

Thank you so much for your feedback: from the genuine friendliness of our team members to the beautiful facilities on the property and its great location!

We trust we will be welcoming you back soon to have another great experience in one of your beautiful Junior Suites in one of the most beautiful cities in the world!

Sincerely,
Florentina Heaven-Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level 5 Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed October 16, 2012

We stayed at the One & Only for four nights in September 2012 to kick off a two week holiday in South Africa. This is a modern, full service hotel in a great location within walking distance of the waterfront, restaurants and shopping. The lobby is gorgeous and the rooms are contemporary, oversized and decorated beautifully. We were offered an upgrade on arrival and opted to stay in one of the multi room units on the island. It featured a huge bedroom and en suite, living room with fire place, dining area, full kitchen and a beautiful outdoor deck. It was more as though we had moved into a house than a hotel room. The service was outstanding, delivered with genuine warmth. The food from room service was fantastic and delivered very timely even though the island rooms are quiet a distance from the kitchen. There is a Nobu at this property and the food and service was very, very good. We enjoyed drinks in the lounge -- again fantastic service - when we wanted a special bottle of wine that appeared only on the restaurant menu, the staff was happy to oblige. The concierge service at this property was also top notch, friendly and efficient. I would return to this property when in Cape Town. It has a wonderful balance of care, comfort and beauty topped only by its incredible staff.

Room Tip: The island suites are not connected to the main building.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scooby19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, October 18, 2012
Thank you so much for your kind words and feedback on your recent stay at One&Only Cape Town!
The entire team was so excited to see your review and very happy that you truly enjoyed your stay with us and had such a great experience, from the Food and Beverage outlets, to the Room Service, Front of House- Concierge, to the fantastic physical attributes of our resort.

The genuine and warm hospitality is what make a hotel a home, and we are so delighted to learn that it is exactly what you experienced.

We are looking forward to welcoming you back in the near future and become part of the One&Only family.

Sincerely,
Florentina Heaven-Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

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