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“Terrific room”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 111 Hotels in Cape Town Central
Certificate of Excellence
Reviewed October 30, 2012

We were very fortunate in being upgraded to a suite when we checked into this hotel. It was the largest hotel accomodation we have ever had. Huge bedroom, a living room, two bathrooms, dining room, living room, and professional kitchen. All of this was tastefully decorated. Wow! Service at this hotel is also exemplary. After one lunch at Reuben's we asked for a take out container for leftover pizza which we forgot about and left at the restaurant. The staff at Reuben's had it delivered to our room. On another occasion, we wanted to eat at Nobu's but it was closed to guests because of a function. Guest relations arranged for us to be able to order from the restaurant as room service. Spa treatments are out of this world - very relaxing. Our only criticism is the menu at the pool restaurant, Isola and the quality of its salads. The menu is unimaginative - choice of various pizzas, various Caesar salads, and a few calzones. The salads were drenched in dressing and barely edible. Needs an ethnic theme such as Italian that has a varied menu of such ethnic items, e.g risotto, pastas, steak florentine, etc. However, regardless, this is a great hotel and we hope to visit another One & Only resort soon.

  • Stayed: October 2012, traveled as a couple
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Thank norm5Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded November 1, 2012

We are delighted to learn that you had such a fantastic stay with us at One&Only Cape Town!
It is an absolute pleasure to know that our team members’ service excellence culture has enabled you to have a great experience, enjoy the resort and its great facilities.

Thank you so much for your constructive feedback as far as the Isola menu is concerned, we have taken your recommendations in a very serious light, and a new menu is being launched on the 1st of November, with lovely choices of fresh dishes.

We are looking forward to welcoming you back for another fantastic experience either in Cape Town or at another beautiful One&Only property!

Sincerely,
Florentina Heaven-Popa

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1,210 - 1,216 of 1,633 reviews

Reviewed October 30, 2012

As you walk in the hotel you are treated (on a clear day) to a spectacular view through enormous picyure windows of Table mountain. The Marina Mountain rooms are to die for! In fact the whole 4 day experience here was exceptional

Room Tip: The Marina Mountain rooms are excellent
  • Stayed: December 2011, traveled as a couple
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Thank Arcadian22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded November 1, 2012

Thank you so much for your review, we highly appreciate your feedback on your recent stay!
We are looking forward to welcoming you back to One&Only Cape Town in the near future for another fantastic stay!

Sincerely,
Florentina Heaven-Popa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2012

A wonderful hotel for anyone that would like to enjoy a bit of luxury. The entire hotel is really worth every single star and deserve them. The staff was always very friendly and helpfull in any matters we had. The hotel features 2 great restaurants, a bar and perfect room service even late at night. We actually prefered the Reubens which offers a great quality of food and wine at a top quality. But there are a lot of restaurants in walking distance and we felt that the area seems very save even at nights.
A must is the Aquarium which is just located around the corner.
The boat tour through the habor also leaves right in front of the hotel. Don´t expect to much, but is a nice little afternoon entertainment.
If you want to visit the Tabel Mountain, don´t even try with your own car on a bussy day. Take the RED BUS tour, that will drive you trough the city and also starts just by the hotel. An intressting tour that features headphone information in all major languages.The Bus will stop right at the bottom of the cable car that takes you up to the mountain. You can continue the bus tour once you get back down from Tabel Mountain.
Prebook your cabel car ticket online, so you don´t have to wait on a bussy day (we waited 1.5 hours just to buy a ticket). Check if the cable car is open. There is an online Website that indecates if visits are possible.

A true recommendation are the Junior Suites located on a little Island surounded by the Habor Canal. On this little Island you will also find the Spa and the swimming pool and a smal restaurant. The Spa offers first class eviroments and massage at top quality.

All I can say is that we tottaly enjoyed the five days we spent in this hotel, specially since the hotel is located so convinient that you can do all that Cape Town has to offer in such a short time.

Room Tip: Take one of the Junior Suites located on the Island. It made our stay very special.
  • Stayed: October 2012, traveled with family
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1  Thank SirAxel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded October 27, 2012

We are so delighted to read your fantastic review on your recent stay at One&Only Cape Town!
The team was so happy to learn that they created a memorable stay and a truly one and only experience!

Thank you so much for your feedback: from the genuine friendliness of our team members to the beautiful facilities on the property and its great location!

We trust we will be welcoming you back soon to have another great experience in one of your beautiful Junior Suites in one of the most beautiful cities in the world!

Sincerely,
Florentina Heaven-Popa

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Reviewed October 16, 2012

We stayed at the One & Only for four nights in September 2012 to kick off a two week holiday in South Africa. This is a modern, full service hotel in a great location within walking distance of the waterfront, restaurants and shopping. The lobby is gorgeous and the rooms are contemporary, oversized and decorated beautifully. We were offered an upgrade on arrival and opted to stay in one of the multi room units on the island. It featured a huge bedroom and en suite, living room with fire place, dining area, full kitchen and a beautiful outdoor deck. It was more as though we had moved into a house than a hotel room. The service was outstanding, delivered with genuine warmth. The food from room service was fantastic and delivered very timely even though the island rooms are quiet a distance from the kitchen. There is a Nobu at this property and the food and service was very, very good. We enjoyed drinks in the lounge -- again fantastic service - when we wanted a special bottle of wine that appeared only on the restaurant menu, the staff was happy to oblige. The concierge service at this property was also top notch, friendly and efficient. I would return to this property when in Cape Town. It has a wonderful balance of care, comfort and beauty topped only by its incredible staff.

Room Tip: The island suites are not connected to the main building.
  • Stayed: September 2012, traveled as a couple
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1  Thank scooby19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded October 18, 2012

Thank you so much for your kind words and feedback on your recent stay at One&Only Cape Town!
The entire team was so excited to see your review and very happy that you truly enjoyed your stay with us and had such a great experience, from the Food and Beverage outlets, to the Room Service, Front of House- Concierge, to the fantastic physical attributes of our resort.

The genuine and warm hospitality is what make a hotel a home, and we are so delighted to learn that it is exactly what you experienced.

We are looking forward to welcoming you back in the near future and become part of the One&Only family.

Sincerely,
Florentina Heaven-Popa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

I recently visited the spa at the one & only hotel in Cape Town - what an amazing experience - I went with a friend - they have great facilities and my massage therapist Alexandra was very good. The massage beds are amazing - it can heat up and can be manipulated electronically to suit your posture. It is also wider than most massage tables so that heavier set people like myself can easily turn over. GREAT! very comfortable. since it was not high season we were allowed to swim in the huge outdoor pool which is semi-heated. overall a fantastic relaxing and pampering experience.

Room Tip: sorry i have not stayed at the hotel - just used the fantastic spa facilities
  • Stayed: October 2012, traveled with friends
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Thank Carin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded October 18, 2012

The One&Only team and especially our fantastic Spa Team would like to thank you for your review!
We are delighted that you thoroughly enjoyed our Spa facilities, as well as our lovely pool area and we trust we will have the pleasure to welcome you back soon and definitely stay with us as well and enjoy our beautiful rooms, delicious food and genuine hospitality!

Sincerely,
Florentina Heaven Popa

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Reviewed October 6, 2012 via mobile

A memorable 5 days here for all the right reasons. We were expecting high standards and they delivered. Arriving at 9am on the Monday morning we were given a drink and complimentary breakfast while our Island Suite was prepared. After breakfast it was ready and we were shown to it. Beautiful suite, lots of space, huge comfortable bed and Esperanto seating area. Nicely positioned balcony. All the island suites are well positioned for the pool and spa. The location towards the back of the V& A was perfect for us. Nice and quiet, safe but a 5 minute walk and all the bars, shops were right on our doorstep. The service was excellent, housekeeping, room service, pool service and restaurants. We were looked after superbly. We would love to return.

  • Stayed: January 2012
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2  Thank tedsmammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded October 8, 2012

Thank you so much for your review, it is so fantastic to see the great feedback on your recent stay at One&Only Cape Town!

It is always such a pleasure to receive compliments on our team member’s delivery of service, as well as the great facilities of the resort!

We are delighted to know that you would like to return soon, we are looking forward to welcoming you back at your home away from home!

Sincerely,
Florentina Heaven Popa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2012

The One& Only hotel is simply THE best hotel in town, and beats its only direct competitor (the 12 Apostles hotel in Camps Bay) in almost every aspect, except location. Like some of you, I like it to plan my travels in depth, and as such, I always consult websites like Tripadvisor & Kiwicollection, as well as magazines like Conde Nast Traveler. To give you an idea, we have stayed in many high end resorts all over the world before, so we are used to luxurious holidays. On this occasion, I was travelling alone for business.

Just that you know, but I am a huge fan of Cape Town, its inhabitants and its stunning surroundings. There is no other city that is as equally beautiful and has the same vibe as Cape Town, although Vancouver comes closes. In that aspect, the One & Only hotel reminds me a lot of the Fairmont Pacific Rim in Vancouver (and could maybe “copycat” some ideas of their Vancouver colleagues: see suggestions).

This is what I liked about the hotel :

- service : absolutely top notch ; the staff is amongst the friendliest I ever encountered in a luxury hotel, and they seemed to care genuinely about me. I was travelling alone, and I was taken care of very well. After 1 night, they even upgraded me to another room (because I preferred a King Sized bed). Kudos to the staff.

- rooms : this was the most splendid room of a city hotel I have ever staid in. It felt like being home away from home. The rooms are oversized, very nicely decorated and lightened. The beds are heavenly. I can recommend everybody to stay in a higher floor Marine room to enjoy the view of Table Mountain. While the view is spectacular, the balconies faces north and as such are in the shade almost all day (but frankly, why would you want to spend your time on the balcony in a city like Cape Town)

- Design/architecture : very impressive lobby and overall very nice and modern layout that definitely feels 6 star.
- The pool, on a private, man-made and lush island, is very large and appealing, but it was – in contrast to what they state on the website – not heated. It is only heated in summer months.

- Food : excellent, both room-service, Ruebens and Nobu, although I did not really like the architecture/atmosphere of both restaurants (far from an intimate dining experience). Breakfast was beyond words, with fresh juices and even oysters.

This is what I did not like so much about the hotel, and I take the opportunity to give some suggestions to the owners to probably make their hotel the best city hotel in the world.
- Location : while many will consider the Waterfront to be the best location in town, I do not share this opinion as the real beauty of Cape Town is found on its Atlantic shore with some of the most amazing beaches of the world. You cannot change the location of a hotel of course, but when I stayed at the 12 Apostles hotel, they offered a free shuttle every hour from 8 am to 9.30 pm from the hotel to Camps Bay and the Waterfront (which everybody seemed to enjoy and make use of). Now, this is what I missed at the One & Only : a complimentary shuttle to Camps Bay. I would have added so much to the experience, and the hotel should definitely be able to afford that. They could offer their guest with one simple shuttle the possibility to beachcomb and enjoy the best sunsets in the world, and bring the Atlantic Coast to the One & Only.
- I can understand that the pool is not heated in winter months (but they should mention that on their website). But they could learn something from the Fairmont Pacific Rim hotel in Vancouver. The latter hotel has a very nice and large outside hottub as well as a fire pit. Now that would have been a nice experience for the high-end clientele at the One & Only in Cape Town as well, sitting in the outdoor hottub or coziness around the fire pit, on those chilly evening with a mighty sight on Table Mountain. Maybe an idea for the future ?
- The hotel must have an unbeaten view from its unused rooftop space. Why not introduce a little bit of New York and install a sunset rooftop bar, which would blow your clientele as well as Capetownians away. A premier for Cape Town.
- Security : I do not understand quite well why everybody can walk in from the street on to the island on the path surrounding the hotel. I would make a gate here, as otherwise, one day or the other you would attract (and make it very easy) for some people with not so nice intentions.

Room Tip: room at high floor
  • Stayed: September 2012, traveled on business
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2  Thank LuxTravelExpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded October 5, 2012

We highly appreciate your comments regarding your recent stay at the One&Only Cape Town and would like to thank you for taking the time to share with us and the Trip Advisor visitors such a fantastic feedback on our resort ,as well as absolutely great ideas for improvement.
I will share your comments with our team, with particular reference to the friendliness of the staff and their genuine hospitality, the appointment of our rooms and the fantastic dining experience. I am certain the team will be encouraged by your remarks, as we continuously strive to meet your needs and expectations and constantly improve our services.

Thank you so much for your suggestions. They have all been all shared with our Management Team, i.e. from the shuttle to Camps Bay, which we do offer in the busier season when guests are visiting the beautiful beaches more frequently, to the outside hot tub and fire pit, which is indeed such a fantastic idea. As far as the rooftop space which indeed would be ideal for an amazing rooftop bar, the resort has three outstanding private Penthouses on the 6th and 7th level.
Your feedback on the security concerns has been shared with both with our Security Manager and Executive Operations Manager, and I can assure you, they have already taken your feedback to heart with immeditatie actions, as our guests’ security is of paramount importance.

Thank you again for sharing your experience and your fantastic ideas for improvement, and we look forward to serving you in the future.

Sincerely,
Florentina Heaven Popa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range: $556 - $1,773 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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