We arrived at the tiny reception to be told like other reviewers that they didn't have a room for us despite our fully prepaid booking, and they'd have to transfer us elsewhere. They put us in a taxi, but the other hotel said the Icon had not made any arrangements with them and demanded 150 pounds per night from us. We had to pay for another taxi back to the Icon and wait there nearly six hours until luckily for us someone else checked out of a room (still not the end of our problems, as this was only free for one night and so we had to move again the day after). Someone has obviously spent a lot of money on these apartments, but they are badly let down as it is run by complete amateurs with no concept of customer care. A real shame.
- Official Description (provided by the hotel):
- VIP Living - Cosmopolitan Living in the heart of the Mother City. Located amongst city skyscrapers in Cape Town’s Foreshore, VIP Living is the modern, urban living experience in the heart of the Mother City. Our luxury hotel apartments range from studio apartments, fit for the discerning business traveler, to upmarket two and three bedroom apartments suitable for families or guests travelling with friends. For our VIP guests, only our spacious and luxurious penthouses will do. Guests are able to request their choice of floor out of the 19 floors available, with views of either Table Mountain/City or the Waterfront/City. Our friendly and efficient guest liaisons are available to assist you 24 hrs a day, seven days a week. The wireless internet means that you’ll be online at all times and our upcoming business centre will take care of any emergency business needs. With a range of retail stores within the same building, there’s opportunity to shop within close walking distance. The V&A Waterfront and Cape Town Convention Centre are a stone’s throw away, ideal for conferencing and retail therapy! VIP Living features all the creature comforts that you’d expect from luxury hotel apartments, review our facilities and room amenities for more reasons to experience VIP Living. VIP Living - welcome to the lifestyle brand in South African Hospitality! ... more less
- Reservation Options:
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- Also Known As:
- VIP Living Luxury Hotel Apartments Cape Town, South Africa