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The Cape Royale
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Reviews (1,587)
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All reviewslord and ladybedroom suiteluxury hotelwasher dryerrooftop barfull kitchentravel deskfantastic hotelliving areagreen pointshuttle serviceour honeymoonself cateringwaterfront areafour nightsfree shuttletable mountain
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1,133 - 1,138 of 1,587 reviews
Reviewed March 10, 2012

This place used to be memorable. It's still beautiful. It ends there. The service is poor. Maintenance is horrific. The concierge is useless. The follow through is poor. We had multiple things stolen, from money to toiletries. The management is non-existent. We told the owner about our issues and received an offensive attack on our integrity...I guess our money just evaporated on its own. This is the first negative review I've written on T/A...but this hotel deserves it. What a shame...we were here shortly after it opened and it was great, now it is awful.If you are staying here....find a place to hide your valuables as far from this place as you can!

Room Tip: The best rooms are not in this hotel
  • Stayed: February 2012, traveled with friends
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11  Thank Jon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

We loved the Cape Royale in the past, but sadly, we had an extremely disappointing stay. We brought friends and we were embarrassed, as we had built it up to be such a wonderful hotel. Of the three places we stayed in South Africa on this trip, I am really glad it was the first, so we could improve from there...

The service was completely unreliable. We had an important appointment the day after we arrived and we double-checked that our room service order for breakfast was placed, only to find that somehow the order was lost without enough time to properly have something to eat.

We had heard that things were stolen from the safes in the rooms, so we took precautions with our money and valuables, but we made the mistake of leaving a large amount of money out, which we thought our friends were going to take and change for us. They forgot to take it and it was gone when we returned. That was our error, but we didn't expect to also have our TOILETRIES stolen... my husband's deodorant and cologne mysteriously disappeared over our stay.

Most troubling was that a heavy cabinet door fell off it's hinges on my husband's head. We reported it and it seems that the maintenance people only re-hung it, but did not repair the three hinges that were broken, so it fell on him a second time!

It is still a beautiful property, but we found it noisy this time and certainly not the place we loved in the past. We will be trying a different hotel for our next visit to our favorite city.

  • Stayed: February 2012, traveled on business
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6  Thank Baldwingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

We stayed at the Cape Royale Hotel back in September. It was quite honestly the highlight of our trip to Cape Town. We arrived after a 12 hour flight and were greeted by the hotel's friendly and accommodating staff. I had booked a one bedroom room for our stay and the hotel upgraded us to a 3 bedroom suite! We also had champagne and vouchers for the restaurant left in our room. We really were treated like kings. I would highly recommend the restaurant - amazing steaks. I will definitely be returning and also recommended the hotel to friends.

Room Tip: The hotel is on a main road so it would be best to ask for a room at the back of the hotel
  • Stayed: September 2011, traveled as a couple
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Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2012

We just got back from spending the first three nights of our honeymoon at the Cape Royal. The hotel is beautiful and the staff is very kind and attentive. We were upgraded to a deluxe suite which had two bedrooms and two bathrooms. The room was beautiful with a comfortable bed and lovely bathroom. The pool and bar on the roof was really fun and the service there was great. The breakfast is a great value because you can order anything hot you want the kitchen to make you at no extra charge. We particularly liked the shuttle service to places around the hotel (within a 5 km distance).

We enjoyed our meal at the hotel restaurant 1800 Degree as well. The steak was really well cooked and the service was fantastic.

The Cape Royal was a great kickoff to our honeymoon. We can't wait to go back!

  • Stayed: February 2012, traveled as a couple
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Thank starrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2012

I stayed at the luxurious Cape Royale for 3 nights. It is centrally located in Main road, Green Point and is quick to get to the CICC and city centre. Beaches are more of a distance but the hotel has a lovely rooftop pool. The hotel also provides a complimentary shuttle. I was upgraded to a deluxe suite, which was a huge two bedroom unit with all modcons. It was less than spotlessly clean, with marks on the shower wall and a non functioning bath plug. Guest services were quick to respond to any requests and sort out the plug and bring us a coffee machine. The beds were comfortable, the amenities enough to suit every need. The breakfast spread was great and the staff for the most part friendly and courteous. I would stay here again but recommend for true 5 star service the hotel pay attention to the small details that make a big difference between deluxe and true luxury.

  • Stayed: March 2012
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Thank MissTMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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