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“Wonderful place to stay in Cape Town”

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Cape Royale Luxury Hotel
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Bournemouth, England
Level 4 Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Wonderful place to stay in Cape Town”
Reviewed November 19, 2011

I have never stayed anywhere where all the staff seemed to know my name and address me by it though they did start off by calling me "Lady ....." which I thought was very weird and asked them not to do it! Oh and they don't need to wash all the towels every day or leave all the lights on - such a waste.

All the staff were wonderful especially Grace in the restaurant, Bush in the gym and James the doorman. The room was actually a two double bedroomed flat with fully equipped kitchen and lovely en-suite bath and shower rooms. The hotel is centrally situated in Cape Town within walking distance of the city centre and only 5 minutes from the Waterfront.

  • Stayed November 2011, traveled on business
    • Value
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Helpful?
1 Thank Maplehorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
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English first
Paris, France
Level 6 Contributor
189 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 335 helpful votes
Reviewed November 15, 2011

Suites only Cape royale is a luxurious hotel offering lage and very well appointed appartments over 6 floors (or 5 ?). It’s a big big grey building on Main street, opposite the Capetown world cup stadium and a 15 minute of slow walk to the V&A waterfront. Early november this year, their « one room suites », in fact the smallest units, cost more than 350 euro a night inclusive of all taxes and service.

We like :
-Luxuriously appointed room with everything, and more, most of travellers on a leisure or a business trip may need. Daily serviced, of course. Reliable wifi for as many laps as you want. Our room 414 looks to the back of the hotel, the front units surely offers front view over the stadium, but charge pretty more for this extra view.
-Soft and comfortable bed
-Nice but shower only bathroom. We’re no queens or kings, but at 350 euros over a night…
-The Cape Royal is away from the city center and its location is a plus, or not, depends on what people look for. Capetown is small enough one can walk to any part of the city with no problem. Beside, the Myciti bus stop is exactly in front of the hotel.
-Safe area at anytime, day or night.

Did not like :
-Ther is NO WAY to sleep in the dark as only the room has window blinds. But as it has no door, it is totally opened to the living room, where windows have no blinds. So lights comes with the day. It is wise to check if this is important to you.
-The SO AND TOTALLY STUPID classic drop your key when you go and beg for it when you’re back. Most of the time, the front desk promptly hands it to you, but at times, you can wait ages when a large group checks in.

This happened to us :
-The safe box protected all our belongings and gave only 3 chances to open it once closed. But ours did not open even with the right password. In fact it was out of order. So it took 1 hour for the maintenance to try to open it, at 11 PM over, and eventually failed. So they extracted (yes with a hammer) it from the wall and brought it away, then came back with our belongings. Conclusion : the safe is very safe and the staff is absolutely devoted to customers. But do they have a choice ? By the next day, the same looking safe box came back. But we did not use it again.
-Still don’t understand how the air conditioning works and how to turn totally the living room lights off.

Tips :
-Myciti bus stop STADIUM is in front of the hotel. It costs a mere 5 rands to reach any station of the line, the railway station included. And you can even reach the airport with a connection at the civic centre. Every 10 minutes during rush hours, 20 between and 30 early or late.
-Don’t forget to catch a local train to simon’s town, you’ll travel like you’d have in deep africa with true and smiling africans, and rolling along the coast, unforgettable to train lovers. 10 rands, first class.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank BEEPfromPARIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Rafael, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2011

The Staff are what make the Cape Royale wonderful. My wife and I stayed at the Cape Royale for 2 weeks. My Wife was there on Business and I was on Holiday. During that time we had an opportunity to experience the all of the amenities of the Hotel. Everything was was prefect. However, what sets this hotel apart from other very nice Hotels is the staff, all of the staff. The Concierge, Butler, Travel and Restaurant staff made our visit wonderful and responded in a friendly and efferent manner our every request. The Housekeeping staff were also excellent. After two week there we truly thought of the Cape Royal as our home. We can not wait to return. It was the perfect place to experience the beauty, grace and charm of Cape Town.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
1 Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 11, 2011

I stayed there last month, Rooms were very big, had all facilities..well located, they give free shuttle service for waterfront...only bad was breakfast...Wifi was working, all big shops are near, only drawback is that it is very far from airport and casino

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prakashjaju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 3, 2011

Indeed not, with a 2 bedroom suite of approx. 120 sqm, you won't need to complain about lack of space, not even with a teenager in the same suite. Two bathrooms adds a great deal of comfort. Fully equipped kitchen in the rooms, if you fancy doing your laundry yourself. The hotel restaurant features great steaks, the lobby personnel is friendly and efficient and the shuttle service works nicely in the Waterfront area. And the Cape Town Stadium is right there. But then again...

The pool area is crammed, with room for two dozen sunbathers at the most. Luckily enough, this was off season, so there were chaises available, but I'd hate to be here in January. The pool itself was dirty, maybe due to maintenance, but still. Service at the pool area was friendly, but the pool terrace really isn't up to par with the rooms.

Which brings me to the cleaning of the rooms. 5 p.m. is too late for cleaning at a 5 star establishment. This happened several times and was the biggest problem with our stay. The rooms got cleaned eventually, but you'd expect the room would be done when you come back from a day out on a tour or wherever. Clean yes, timely no. But the size of the suites goes a long way to compensate for minor lapses in service.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FrequentPayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 3, 2011

I've travelled a lot on business and I'm a firm believer that however many "designer touches" or how big are their plasma TVs, what makes a hotel stand out is its staff. The staff here make this hotel memorable for all the right reasons, and that's quite a complement coming from an Englishman. Normally I'm not a fan of the American "How's your day going?" intrusive style of service, but that's not how they do it here. They are interested, enthusiastic without being pushy, and anticipate their guests' needs.

As well as all this, the food, wine and location are great!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew1721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver, b.c.
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 25, 2011

I travel the globe and stay far and wide. I spent a week at Cape Royal and enjoyed my suite. It is suitable for the business and leisure traveler alike. Those single and those with families. What is nice about the Cape Royal is that it offers suites or apartments in one, two, three and four bedrooms. It makes you feel at home. The staff is helpful and considerate. The safes are reliable. Room service is good. The only issue that I had was the wine served in the restaurant was flat (and they should have opened a new bottle) and the steak needed improvement. However, when I brought this to the manager's attention they went above and beyond to fix the issue. Other guests raved about the steaks so, it may have just been a one off. I highly advise visitors to come and stay at Cape Royal whether it be for a week or a month. I found it to be safe, comfortable and stylish.

Room Tip: try the carpaccio at the 1800 restaurant. The complementary shuttle service is fabulous. Ask for Abr...
See more room tips
  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mizzjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cape Royale Luxury Hotel

Property: Cape Royale Luxury Hotel
Address: 47 Main Road | Green Point, Cape Town Central 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#33 Business Hotel in Cape Town Central
#36 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Green Point, just a 10-minute walk from Cape Town Stadium and the V&A Waterfront. It offers bright rooms with free capped Wi-Fi, a rooftop pool and gym. Cape Royale Luxury Hotel features spacious suites with a Juliet balcony and includes a well-equipped kitchen, large living and entertainment areas. All rooms have a flat-screen satellite TV, a CD and DVD Player. Guests of the luxury Cape Royale have a choice between 5 dining options including a pool bar offering views of Cape Town Harbour and Table Mountain, as well as a modern gym featuring state-of-the-art cardiovascular equipment. Cape Royale's concierge can offer suggestions on local activities and can arrange a complimentary shuttle service that can transport guests within a 5 km radius of the hotel. ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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