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Reviewed August 25, 2017

We booked The Glen months ago based on the incredible Tripadvisor reviews. The location, beautiful setting, and being a gay friendly hotel helped seal the deal. My husband and I would be arriving into Cape Town after roughing it on a basic 12 day camping safari and The Glen would be our treat. Based on the raving comments on here, I was excited about our four night stay, but surely it couldn't be THAT good.

Well, simply put, it is! We were spoiled from the moment that we arrived. We parked our car across the street on arrival and the attentive staff literally came across to carry our bags and greet us as soon as stepped out of the car. Now that's service! From that moment on, it was like being in an alternate universe where we were pampered and cared for.

The staff were extremely friendly and ready to help with anything at a moment's notice. The glasses of bubbly given at check-in were a nice touch and every little detail was handled and looked after with grace. Nothing was ever a problem. The turndown service with the chocolates each evening was an unexpected treat as well.

Breakfast each morning was included and delicious. It was the same offering each day, but there was a lot of variety and it never became old. The orange juice that was literally just squeezed was to die for! All of the items offered for breakfast were fresh and thoughtfully presented. We also were able to meet Mark, one of the owners, during each breakfast and he was a charmer; offering the best customer service and being authentically interested in each guest while "making the rounds" at the tables.

We also ate dinner one night and the food was equally exquisite, well prepared, and tasty as breakfast. It was good value as well.

Our standard room was on the small side, but after a tent, it felt like a palace. It's nicely furnished, the soaps and sprays provided smelt beautifully, and the bed was so comfy! We were pleased with it. However, after my husband became sick during the stay, Mark voluntarily upgraded us to a suite that was simply breathtaking. He was insistent on the upgrade and we felt bad that it could've been used for other guests, but OMG, we don't regret accepting his offer. Once again, incredible customer service. I work in hospitality myself, and Mark's, and the Glen's, level of service is impeccable.

The pool area is the centrepiece of the property and is stunning. Sadly, it's not heated, yet I was willing to brave a swim during Cape Town's mild winter. The nearby Jacuzzi is relaxing, as were the beach chairs around the pool. Usually I fill my trips with a lengthy itinerary and don't stop being on the go, but not taking advantage of The Glen's outdoor area would be a waste, and I unregrettably spent many of my days out there relaxing and drinking. The nearby bar was ran by Maggie, and she was so attentive, friendly, and efficient, and the drinks were great.

The location was what we had hoped, and had expected since I'm pretty familiar with Cape Town from past visits. Safe, close to Seapoint and shopping, and an easy drive to the CBD, Table Mountain, and Camps Bay. Safety and a central location cannot be taken for granted in Cape Town and the area felt plenty safe enough for evening strolls.

Not everything is perfect and my only two complaints are that the pool is not heated; seems like a waste of a perfect opportunity and gorgeous spot for six months of the year, and the staff were relentless about upselling. There was rarely a moment that any time with the staff wouldn't include an upsell; massages, hire cars, swimwear, tours, paragliding, meals, etc. We did give in and ordered a massage (the befittingly named "African Touch") , which was fantastic.

Still, these were just misdemeanours during a perfect stay and at one of my new-found top three hotels in the world. It was sombering to leave, as the staff did become friends, and we could easily get used to "The Glen way of life". I'll absolutely come again (I'd be intrigued to see what the scene is like during summer), and have already recommended it to friends and family (and you, the TripAdvisor reader) if they're heading to Cape Town. The Glen just can't be beat for its ambiance, décor, attention to detail, charm, and incredible customer service.

Room tip: The standard rooms are great, but room 11 is unforgettable
Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Roo310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GlenHotelSpa, Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded August 29, 2017

Thank you for choosing to stay with us and for your fabulous in-depth review. We look forward to welcoming you back to "The Glen way of life" in the near future and hope that we have many more services to offer you on your next stay. Warmest regards from the whole Glen team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017

From your arrival, the staff makes you feel very welcome, taking a real interest in every guest. The rooms were spacious and comfortable. The property was very well maintained with many nice touches. For breakfast, they were very accommodating for special requests (Kosher food) and served excellent coffee. Location was good and I would highly recommend the Glen for anyone visiting Cape Town.

Date of stay: August 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank jonjacobson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GlenHotelSpa, Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded August 29, 2017

Dear Jon, thank you so much for your stay and for taking the time to write a review on Trip Advisor. We look forward to welcoming you back to Cape Town and the Glen Boutique Hotel and Spa. Warmest regards from the whole Glen Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2017 via mobile

Great service. Tranquil place just up from the sea. Very nice staff that are amazing. Lavish rooms and well appointed. Our second stay here and loved it. Make sure you pay for airport pick up service. They have nice range rovers

Date of stay: August 2017
Trip type: Traveled with friends
2  Thank Bobby B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GlenHotelSpa, Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded July 26, 2018

Thank you for taking the time to write a wonderful review and for choosing to stay with us. We look forward to welcoming you on your next visit to Cape Town and The Glen Boutique Hotel. Warm regards from the whole Glen Team.

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Reviewed August 21, 2017

I stayed over a weekend for two nights in this wonderfull hotel. From the very beginning of my arrival I felt welcome and very comfortable. The employees are very nice, polite and helpfull. The breakfast is tasty and also the restaurant serves good food. The rooms are very nice and the bed is comfortable. It is a perfect hotel if you want to relax. It is also very central, so a perfect hotel to discover the city. I am already looking forward visiting this hotel again!

Date of stay: June 2017
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank G3987NQthomask
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GlenHotelSpa, Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded August 23, 2017

Dear Thomas, thank you for your review and for choosing to stay with us at the Glen. We look forward to welcoming you back to the hotel in the near future. Warm regards from the whole Glen team.

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Reviewed August 20, 2017 via mobile

Hard to know where to begin! Fantastic room, location, restaurant, hot tub but above all the staff were absolutely amazing. They were all so helpful in accommodating my itinerary, dietary requirements and general well being. I can't name them all but particular thanks go to Derrick, Julianne and Maggie. Definitely recommended!

Date of stay: August 2017
Trip type: Traveled solo
Thank 158garethh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GlenHotelSpa, Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded August 20, 2017

Dear Gareth,

Thank you for choosing to stay with us at the Glen Boutique Hotel and for taking the time to write a wonderful review. It was a joy to meet you and we look forward to welcoming you back to the hotel. Warm regards from Derrick, Juliana, Maggie and the whole Glen Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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