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“Amazing hospitality”

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Glen Boutique Hotel & Spa
Ranked #7 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed March 6, 2014

Staying at The Glen Boutique Hotel or The Glen Apartments is like staying with great friends. We had the most amazing time and can't thank the wonderful staff enough for their hospitality. The staff really go out of their way to help, advise and entertain. Special thanks to Mark, Bogdan, Ziggy, Phillip and Phil. We look forward to our next visit.

  • Stayed: February 2014, traveled as a couple
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1  Thank Pascal U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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702 - 708 of 1,091 reviews

Reviewed March 2, 2014

I can highly recommend The Glen Hotel i Cape Town to everyone !
We stayed at The Glen for 2 weeks, and we had a great time !
The hotel is very nice, clean, nicely decorated and well kept.
We had a great room, spacious, a big balcony with a view over Sea Point ( and even a glimpse of the ocean !)
Phil, Mark and all the rest of the staff are great ! Very friendly, helpful with all matters, very polite and attentive.
A truly great place !
Claes Blom, Editor-In-Chief, Sköna hem magazine, Stockholm, Sweden.

  • Stayed: February 2014, traveled with friends
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Thank Claes B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

Great location, quality breakfasts and friendly staff - specially Phil the general manager. We had a few fixture and fittings problems with our room but these were resolved by the management. It's good that they have a car park but it is small and manouvering can be difficult when other guests have parked inconsiderately. Whilst this is a predominantly gay friendly hotel there were other couples staying there and we did not feel out of place.

Room Tip: The management did acknowledge that we had the worst room in the hotel (room 4) which is very small...
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  • Stayed: February 2014, traveled as a couple
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2  Thank NRH41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

By far the best place we have stayed at...ever! The staff are always willing to help with a smile, the food is beyond delicious, the rooms are spotless, comfortable and stylishly furnished, and the pool deck is the perfect place for relaxing and soaking up the sun. Thank you! A long over due review, but we will be returning really soon.

  • Stayed: April 2013, traveled as a couple
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Thank MelissaGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2014

We definitely had an amazing stay at the Glen. It´s modern and stylish, yet not overdone. The pool area is fantastic and the rooms are very individually designed. Maybe some of them lack a bit of cupboard space, but I was totally satisfied. Breakfast is fantastic, especially the wide selection of warm dishes!! It is true that sometimes Service is a bit chaotic but - after we complained on the second day - we had a "running joke" for the rest of our stay! Glen is not for Dining, but you still can get something very decent to eat, if you want to spend the evening in the Hotel. But Cape Town is definteliy full of suberb Restaurants which are not to be missed!

The Location is nice in Sea Point - which is not directly in the Center but nice and quiet and very nearby the stunning beaches of Camps Bay and Clifton. Taxis to the Center and the Restaurants are not expensive!

The staff has often been praised before and I just can say that they ALL really try to to their best to make their guests happy. Very helpful and always fun! I was really sad that the days went by so fast but I will defintely come back!

  • Stayed: February 2014, traveled with friends
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Thank hansjoergn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

unfortunately we did not have a very good experience at the glen. we asked for a quiet room, were told this is no problem and got room 20, right above the bar and pool. the room looked very nice, but after just a few minutes we realized just how noisy it really was. so we asked for another room. philipw, was very nice and gave us room 10. not a luxury room in the new building, but a standard room. we did not care, since we were simply looking for a few relaxing nights. when we got back from dinner though we realized that our room stank like a sports locker room with a touch of chemicals. it was really sickening. we could not open any windows, since we were on the ground floor, so no sleep for us. we asked to change again, but nothing was available. we were promised a luxury suite a few nights later to make up it all. next evening, when we came back from dinner, we realized that room 10, apart from its stink, is more or less attached to the spa and that the noise of the jacuzzi was making our wall tremble. we checked the spa, nobody was inside, but everything was turned on full blow. (PS: the glen has a little sign above the sinks reminding your that water and electricity are scare in africa! obviously miraculously their spa uses neither of these resources!) we tried to turn it all off, couldn't find the right switches and called the front desk. they were eager to help, but nothing happened. it was 22.30 at that time and we had already lost a night of sleep, so we called again. we were told the spa is open until midnight! what? with a room attached to it, that we were given because it was definitely quiet?by the time somebody came from the front desk, some people had already entered the jacuzzi, party hats on and all. they were reluctant to leave and until the whole situation was solved, it was midnight. not really what i expect from a boutique hotel. the room itself was not exactly clean or in any way up to standards. there was mold on the wall, the bed cover was covered with funny stains (don't think!). the last 3 nights we were given the luxury suite as compensation (thank you philip), which was very nice. unfortunately we heard doors slamming, people talking when the came back,.....all night. the last night the management had to call the police because of some lovers quarrel. all in all, not a relaxing experience. breakfast was not bad, but a bit bland. service was sometimes very slow. the pools, are not really pools. don't get fooled by the pics. they are 2 little birdbaths, only useful to stand around in with a cocktail and chat. the space around the pool is also very small and with the buildings around it, its a bit claustrophobic. and noisy. the staff was very friendly and helpful , especially philip, but all in all it certainly should not be described as a boutique hotel and is not good value for your money. i can not recommend it for a nice, romantic, quiet stay in cape town. PS: i want to add that the management did the right thing and did not charge us for 1 night! nice gesture, highly appreciated, but unfortunately does not make up for the experience. 'FUNNY FACT': they have a little note in each room, that if you LIKED your stay and write a tripadvisor review while you are there, they give you a free drink at the bar! i suppose only if you LIKED your stay & write something positive......:-)

Room Tip: if you still want to stay there, book the luxury suite in the old building! the best and most quiet...
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  • Stayed: February 2014, traveled as a couple
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1  Thank elkspitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenBoutiqueHotel, General Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded February 28, 2014

Thank you for your feedback. We see all feedback as supportive to meeting our current and future guest aspirations.

Your complaint and unhappiness with room 20, a superior deluxe room that is regularly requested by our VIP (repeat) guests surprised us.

Regarding our sustainability focus, all heated water for our Rooms and Spa is generated from Solar panels and our Jacuzzi’s and Spa utilize re-purified and recycled waters.

We have followed up your complaint regarding noise in room 10 and have arranged the insulation of a secondary door to the Spa facility.

We trust in future your stay with us will be an enjoyable one and look forward to welcoming you back to experience the great standards we normally achieve.

Warm Regards,

Phil Thurston
General Manager

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Reviewed February 24, 2014

We had to extend our stay in Capetown and tried to book in to the Glen at the last minute but unfortunately the hotel was completely full. However the owner Mark and manager Phil tried in every way to help us and found us alternative accomodation nearby. We used the relaxing pool area on a daily basis and were made to feel extremely welcome. The standards were exceptionally high with first class service from all the staff. We ate regularly from the menu and felt the food and wine were excellent value for money. We plan to return next year and will be sure to book in advance. A hidden Oasis in the heart of Capetown!

Paul and Gareth
London


I

Stayed: February 2014, traveled as a couple
Thank Pradc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenBoutiqueHotel, General Manager at Glen Boutique Hotel & Spa, responded to this reviewResponded February 25, 2014

Dear Paul and Gareth,

It was a pleasure to be able to assist you during your stay here and we look forward to welcoming you back to the Glen in the near future.

Warm Regards,

Phil Thurston

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glen Boutique Hotel & Spa

Address: 3 The Glen Road | Sea Point, Cape Town Central 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Cape Town Central
#2 Spa Hotel in Cape Town Central
#7 Luxury Hotel in Cape Town Central
#7 Romantic Hotel in Cape Town Central
#8 Business Hotel in Cape Town Central
Price Range: $152 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Glen Boutique Hotel & Spa 4*
Number of rooms: 24
Official Description (provided by the hotel):
For availability please book directly with us between 1st November 2017 until 31st March 2018. We have limited availability on all partner sites The Glen Boutique Hotel & Spa is the perfect destination for travellers who are looking to unwind, relax and explore the very best Cape Town has to offer. Our team are dedicated to making your stay as memorable as possible filled with wonderful experiences and treasured moments you’ll cherish for years to come. The Glen is chic, tastefully styled, and will embrace you in its warmth. The hotel has 24 individually furnished rooms, ranging from Standard, Deluxe and Suites, through to the crème de la crème of our stunning Penthouse - with direct lift access. The hotel itself is rich in décor and modern artwork, and most rooms come with their own balcony or private terrace. The Glen also offer 3 other properties, G on Barkly, G on Herbert and G on Rochester with their own unique self contained facilities. these properties are perfect for families and groups looking for a high standard of living and accommodation - please enquire directly with us for more details. Our G Spa is inspired to bring you complete wellness and honours the African principle of natural beauty. All treatments are designed to take you on a journey of rejuvenation with our trained massage therapists, who are there to help you to discover a whole new level of relaxation. Our sun terrace and cascading pools are the ideal spot for you to relax and enjoy the warmth of South Africa. Our outdoor Jacuzzi is ideal for evening sunset, and our spa includes a sauna, steam room and hot tub for your enjoyment, open from 6pm to 11pm. The G Kitchen hosts breakfast, lunch and dinner, serving a combination of Mediterranean and South African cuisine. Braai’s are held weekly during summer (Sept to April), where guests can enjoy traditional food and relax by the pool with one of our legendary cocktails. Our G Car Hire service has a fleet of luxury vehicles; from city runarounds to top end convertibles. For those who prefer to be driven around, we have experienced chauffeurs to take you anywhere in the City. Cape Town is known for its beautiful people, breathtaking scenery and rich history. To make sure you don’t miss any of these, we offer bespoke Tours and Activities, for both half days and full day experiences. As a non-discriminatory hotel we warmly welcome both straight and gay guests from all over the world. In addition to free WiFi and satellite TV, all guests can enjoy continental or full English breakfasts on the terrace overlooking the pool or at the restaurant, and the a la carte menu provides for round-the-clock informal dining. The Hotel is located in Sea Point, Cape Town and is only 12 miles from Cape Town International Airport with on-site parking as well as a luxury airport transfer service. ... more   less 
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Also Known As:
Hotel Glen Boutique
Glen Boutique Cape Town
Glen Boutique Hotel & Spa Cape Town, South Africa

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