My husband and I spent 3 nights there in october 2012. we had informed the managers by email that we would arrive late in the evening and it was fine with them. Upon arrival, we were welcomed by a security guard that walked us to our room, explaining that a manager would contact us in the morning. The next morning nobody from the staff talked to us or showed us around (what is usually done in other guest house). In fact, except the two women serving breakfast, we haven't met any people from the staff during our stay. This could have been fine if we had not found out on the day we left that some of our money was missing.
In fact, I had put some Rand notes in the inner pocket of my handbag and I had swiss money in my wallet. Few hours after we left the place, I noticed that half of the rands (around 1000 rands) were missing and half of the swiss francs in my wallet (260 swiss francs (equal to 2600 rands) had also been stolen. Overall it was an amount equal to 3600 rands that was stolen in our bags which was money we had just withdrawed to start our vacations. Few days later my husband even noticed that two bank notes he had in one of his bags were missing too.
The only place where someone could have access to my bag and to my wallet during these 3 days was in the guest house, as I always keep my bag close to me and no one could have had the opportunity to search through my luggage during these three days. The matter is that the only time I would let my handbag and wallet in the room was only when we were at breakfast (juste across the hall), thinking that it was pretty safe (however we always locked the door when leaving the room).
I contacted the managers of the guest house to report them this matter and Lisa answered me. She apologized for not welcoming us and thought we were independant and happy guests. She then told me that they will be investigating the theft that i reported. She also said that the reviews founds on some websites reporting other thefts at cape riviera were scam and that they had proofs.
I don't think the thief will be discovered, but as there are no safes in the rooms, I think the guests deserve to know that they should keep all their valuables on them even when attending the breakfast.
Except this, the guest house is good. The rooms are big, clean and comfy (we were quite cold howevere as we didn't know how to make the heater work). The guest house is located quite far from the center of town and from the waterfront (1 hour walking), but is close from Table Mountain. The breakfast is small but fine, however the two girls serving it weren't smiling or friendly at all.
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- Also Known As:
- Cape Riviera Hotel Cape Town Central
- Cape Town Riviera
- Cape Riviera Cape Town, South Africa