From the minute we arrived to the moment we left, the staff knew and used our names and made us feel welcome.
We stayed here during our stay in the Cape. Everything was exceptional. From the managers to the cleaners, everyone was happy, friendly and nothing was too much trouble. The concierge Dane, was brilliantly helpful. Juanita, who managed one of the restaurants typified the high standards. She was friendly great fun and hugely professional.
On leaving the hotel to go on trips or visit Cape Town we were offered maps, cold water and friendly advice. It was apparent that ever member of staff’s collective purpose was to ensure guests had a great experience.
This is how to run a 5 star plus hotel. Exceptional!More
- Free Wifi
- Free parking