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“Top notch hotel”
Review of The Bay Hotel

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The Bay Hotel
Ranked #7 of 12 Hotels in Camps Bay
Reviewed January 20, 2014

Excellent experience! Great location in camps bay, was given an upgrade to a very nice room overlooking the ocean, great breakfast and great service. Will definitely stay there again. Highly recommended.

  • Stayed: January 2014, traveled on business
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Thank SHK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 20, 2014

Dearv SHK2014. Thank you for your wonderful review of the hotel. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back in the not too distant future. Warm regards,

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678 - 684 of 1,138 reviews

Reviewed January 20, 2014

We stayed just after New Year and have to say we thoroughly enjoyed our stay.
The rooms were clean, beds very comfortable, and staff are extremely friendly.

The one major disappointment was the fact that the reception was manned by young inexperienced staff who seemed out of their depth on occasions. Whilst being extremely polite and willing to assist, mistakes were made, and if it wasn't for the patients of the paying clients the Hotel would have a problem.
I appreciate staff need the experience of being at the coal face in order to learn, but feel it is unfair to expect them to carry out duties normally done my senior staff.
The staff at the gate seem very grumpy and unwelcoming when you arrive and being the first contact with the Hotel you would expect the opposite.
It is not what one expects from a 5 star Hotel and is something which should be easy to rectify.
You get one chance to make a first impression, yet despite these irritations, we would certainly return, and will be hoping that the management address these most basic errors.

Room Tip: Premium Seaview rooms are a must!
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  • Stayed: January 2014, traveled as a couple
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Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 20, 2014

Dear Graham W. Thank you for your review of the hotel and for your most helpful comments. We are of course pleased to hear that you enjoyed your stay with us, and will definitely use your feedback to guide our staff to improve their service delivery. We hope to have the opportunity to have you as our guest again in the future. Warm regards.

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Reviewed January 19, 2014

Spectacular place to stay, right on the beach. Although tom-tom could not find it: brought us to Clifton Bay, 67 Victoria Road. Excellent breakfast with stunning views. Large, clean, rooms with all comfort possible. Would definitively go here again if in South Africa.

Room Tip: We had a Table mountain view room, which was fine. However, next time I would go for the beach view...
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  • Stayed: January 2014, traveled as a couple
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Thank Conny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 20, 2014

Dear Conny K. Many thanks for taking the time to let us know how we are doing. We are thrilled that your stay with us was enjoyable and satisfactory in all respects, and look forward to having you as our guests again in the future. Warm regards

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Reviewed January 16, 2014 via mobile

Love this place! Great service, fabulous location, lovely room. The cocktails are amazing - as was the much needed South African breakfast. Cape Town is really accessible as the tour bus stops right outside. Thanks for the honeymoon champagne!

Stayed: January 2014, traveled as a couple
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 18, 2014

Dear Paul W. Thank you for your wonderful review of the hotel. We are truly delighted that your chose The Bay Hotel and spend your honeymoon and that you enjoyed your time with us. We look forward to having you as our guests again in the not too distant future. Warm regards.

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Reviewed January 7, 2014

Just arrived back from spending 8 nights at the hotel in Camps Bay. First of all I loved their website as I could click to see where the room would be that I was booking. Great feature.

Arrival: We stayed in Room 331 which is a Premium Sea View Room. When we arrived at 11am our room wasn't ready and they made us very welcome by providing us with a free cup of coffee while we waiting for our room.

Room: Great open plan space. We would have preferred it with a curtain so that we could separate off the bedroom and living room area at night. Disappointed with the bathroom as there is very little room to manoeuvre around the toilet. When we checked in there weren't any coffee things for the coffee maker. A little frustrating but they brought them right away when I called room service. At night it gets noisy with the restaurant next door. Quite frustrating if you like to keep your room full of fresh air at night. I would also be aware of the noise if you're staying in 332, 231, 232, 131, 132 for the same reason.

Location: Perfect for people watching from your sun loungers and to watch the sea. You're right in the heart of Camps Bay. We loved that it was only a £10 cab ride each way into Cape Town. It took us 45 minutes to get to Stellenbosch from the hotel.

Food & Bev: We loved the bar by the Sunloungers. The service was not consistent thought. Sometimes it would take 40 minutes for a drink to arrive and we were sat right by the bar. Just not good enough. On other days it was excellent with drinks arriving in 5 minutes. There was simply no consistency or reliability of service. All of the bar tenders served you with a friendly smile though. Which helped to make up for the service. The prices are fab too if you're coming from the UK with 16.5 rand to the GBP cocktails were costing £4-4.50 each! Bargain.

Breakfast: As lovely as the setting, and service was on occasions 9/10 it was slow for them coming over to you and asking what you would like to order. By day 3 we'd figured out it was better to go and get a waitress and put your order in. The food was always excellent, great variety and choice.

Spa: Great value, loved my treatments. The rooms aren't the most luxurious for treatments but the products and service made up for that in abundance.

Next time I think we'll stay in Stellenbosch, Franschoek and Hermanus when we return to the Cape Bay area.

Room Tip: We stayed in Room 331 which is a Premium Sea View Room. Room: Great open plan space. We would hav...
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  • Stayed: December 2013, traveled as a couple
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3  Thank Bubblysophia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 7, 2014

Dear Bubblysophia. Thank you for your detailed comments. We are truly disappointed to hear that the hotel did not live up to your expectations and can assure you that we are very focused on improving our service levels through ongoing training. Your feedback is appreciated and will be taken up with management in order to ensure that the necessary remedial action is taken. We do hope that despite this, you enjoyed your stay at the hotel and look forward to having you as a guest again sometime in the future. Warm regards.

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Reviewed January 6, 2014

We thoroughly enjoyed our stay at The Bay Hotel the position, rooms, breakfast & foremost the staff were great a special thank you to Graham the general manager, & also to Mark, Mario, & of course Khamil noted as the best barman in Cape Town we will certainly recommend friends & family to the resort & will return in the not too distant future.

Room Tip: Sea view or pool view rooms preferred.
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  • Stayed: December 2013, traveled as a couple
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Thank glenn054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 7, 2014

Dear glenn054. Many thanks for the review of your experience at The Bay Hotel and for recommending us to your family and friends. It is always appreciated to recieve such complimentary feedback about our staff and to hear that you enjoyed your stay with us. With pleasure at your service. Warm regards.

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Reviewed January 6, 2014

Just returned from spending 8 nights over new year here. If I could score 4 and a half I would but it isn't a five yet - as many reviewers have said - there are many positives but some negatives.

One of the hotel's greatest assets is also a potential problem (at times) - the staff. On the whole they are a very friendly, welcoming and enthusiastic bunch. A good example would be the guys who look after the pool and bar there. A nicer bunch of guys you won't meet anywhere, but the service is very hit and miss - particularly when it is busy.

It almost seems churlish to criticise them as they are such a likeable crew, and on many occasions things do go well, but at this price point many well travelled guests will be a bit unforgiving if orders are slow or wrong - and that is a shame because it just takes the shine off a lovely place if you have to chase your drinks or food down, which on occasions you do.

Another example would be the room servicing - in the main great, very good cleaning and tidying etc. but then the odd thing overlooked like a robe, towel or toiletry missing. When you call for these to be brought, they arrive in a shot, but it is a shame you have to make the call in the first place because so much is done well.

A special mention for Melissa on reception. We hadn't realised how busy everywhere would be at this time of year - most good restaurants were booked up into January! She helped us locate and book several places and she couldn't have done more to help - thank you! She was a good example of how willing most staff are to help - and how it can go completely right - sometimes!

As I understand it from locals I spoke too, and what we saw in the other places we visited, getting really reliable staff is an issue in the hospitality industry in S. Africa - but most of them will charm you so much it won't really matter!

As much mentioned elsewhere the hotel is in a great spot, with great facilities and seems very secure. Nearby are plenty of good restaurants and a beautiful beach, but forget about swimming - water too cold and loads of sharks!

I would definitely stay here again if visiting Cape Town (the centre of which is conveniently near) as the location and overall feel is the best we saw in Camps Bay, but it would be fantastic if the hotel could raise the bar some more in terms of accuracy of service - then I'd give it five stars for sure.

Room Tip: All the sea view rooms have a superb view of the beach and bay and are worth the extra.
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  • Stayed: December 2013, traveled with friends
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Thank martinwilliams10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBayHotel, Manager at The Bay Hotel, responded to this reviewResponded January 7, 2014

Dear martinwilliams10. Thank you for taking the time to post your review, and for your detailed comments which we accept as being most constructive and a valuable source of information to use in order to assist us improve our performace and service delivery. We are, of course, very happy to note that you enjoyed your stay with us and trust that we shall again have the privilege of having you as our guests in the future. Warm regards.

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Additional Information about The Bay Hotel

Address: 69 Victoria Road, Camps Bay 8040, South Africa
Location: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Camps Bay
#5 Business Hotel in Camps Bay
#6 Luxury Hotel in Camps Bay
#6 On the Beach Hotel in Camps Bay
#6 Romantic Hotel in Camps Bay
Price Range: $251 - $678 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Bay Hotel 4.5*
Number of rooms: 76
Official Description (provided by the hotel):
With the majestic Twelve Apostle mountain range as a back drop and the Atlantic Ocean less than a minutes walk away, The Bay Hotel boasts an unrivalled location in the heart of glitzy Camps Bay. After a busy day seeing Cape Town’s world-class sights, exhale and relax with a sunset cocktail, a treatment in the on-site spa or some time lounging around one of four sea-facing pools. Or if all that sounds too demanding, retreat to one of the 78 bright, modern rooms or suites to gaze out at the beach and do absolutely nothing at all. Whether you’re travelling on business, planning the perfect wedding or just seeking some rest and relaxation, our friendly, professional staff will make sure you get the most from your Camps Bay stay. ... more   less 
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Also Known As:
Bay Hotel Camps
The Bay Hotel Camps Bay, Cape Town, South Africa

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