On our way home from a three week road-trip in the Western Cape we decided our stop-over - after many recommendations - would be Lemoenfontein. On arrival at 13h00 three ladies at reception told us we were early, however they offered us lunch while our room was being prepared. To our horror on giving them our name, discovered that the booking was not for that particular day, but for the next. This was NOT their error, but ours. There was no accommodation available for that night and we had no alternative but to get back on the road and travel a further 980km back to Johannesburg. However, when we asked if we could still get a bite to eat, the attitude changes immediately and we were told that it would take too long and they were unable to help us.We also asked if it would be possible for a refund, our room being paid up in full. We were told they would revert. The following day, on arriving home we mentioned to friends that our room would be availble if they needed a stop-over. When they called the room had already been let out. Double income on one room for Lemoenfontein. After three emails we were told that they would not refund us even though they had suffered no loss and had in fact filled the room, but would keep 50% of the deposit for a visit in the future. Another email was sent by us which was ignored UNTIL a phone call from Kobus. After a brief, amicable discussion we agreed on settling for a 50% refund. We deem this to be fair, in light of the fact that we acknowledge that the error was ours, however the establishment suffered no loss, let out the room and still keep the remaining 50%. Thank you for getting back to us Kobus....Would we try again, well, at this stage we are not sure.
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