we stayed at Ellerman House at the end of a three week holiday in September. It has taken me this long to write my review as the visit has mixed emotions for me. We arrived and were shown to Room 10, which on the face of it was beautiful. We unpacked, had some lunch, sat on our terrace for a while and then I decided to have a siesta.... then things went wrong. It was a hot day and when my head hit the pillow there were heavy vibrations and a loud humming noise. On sticking my head out of the bathroom window to see what the noise was, I saw at least 6 air conditioning units working flat out, so this is where the noise and vibrations came from. Being a bit noise sensitive, we asked for a change of room but the only room available was Ellerman Villa, which normally comes with a hefty price tag of circa £2500 a night. We were taken to the room in the villa we had been allocated and on the way the male staff member made a comment that upset me greatly, He inferred that we had planned a rather good upgrade and we should be delighted with the move. We were not. The Villa itself is beautiful but we were only given access to a bedroom and bathroom, no drinking water, none of the treats that were available in the main house and no where to sit, not even a key to lock the door. I tried sitting in the lounge on the ground floor but was in the way of staff cleaning the floor and doing whatever they were doing to welcome the next villa guests. The following morning we met Ella the General Manager at breakfast and she asked how we were. I dont know why but I felt very upset about the moving around, and the comments that had been made, so all she had to do was look at me and see tears in my eyes. Ellerman House was just not working for us at all, we had now been in 2 rooms in 1 night..... not very restful. We were moved again to a lovely room, room 2.
at last did we have a quiet room... sort of. The plumbing from the room above made a lot of noise every time the occupants of the room used the bathroom, and the doors out on to the terrace were just below our room so we knew every time the door was opened as it banged.
It is hard to describe fully how we felt, although I felt that I was made to feel a nuisance as how dare I criticise a hotel that never gets complaints. I think the service is OK until something goes wrong. I felt some arrogance in some of the staff when I dared not be 100% happy with things. There was also considerable noise from the building works at the hotel and other builders in the area. If I had been paying Ellerman Villa prices I would have been less than happy as the building noise at this end of the premises was considerable.
The setting is beautiful, the rooms are decorated to a high standard, just too many things went wrong for us and we were glad to leave. We were so disappointed that the end of our three week stay in SA was not the bliss we had expected it to be.
Clearly 3 months on this still is upsetting for us...
- Official Description (provided by the hotel):
- Ellerman House commands spectacular views over the Atlantic Ocean. Professional and charming staff plus a remarkable art & wine collection leave guests breathless. Consisting of 9 bedrooms and 2 suites in the House, and the neighboring contemporary Villa and Spa, the property embodies the best in South African hospitality in true Relais & Chateaux style. Ellerman House is the place to stay in Africa’s fair Cape. ... more less
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- Also Known As:
- Ellerman House Hotel Bantry Bay
- Ellerman Hotel Cape Town
- Ellerman House Bantry Bay, Cape Town