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“Great hotel”
Review of Cascades, Sun City

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Cascades, Sun City
Ranked #4 of 6 Hotels in Sun City
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel”
Reviewed December 2, 2013

Beautiful hotel, service was great, majority of staff were quite friendly and helpful. Breakfast was just too delicious. The kids loved it but hated the sleeper couch, it sagged in the center. It is a bit far from the water world but located right next to the entertainment centre which works just perfectly for everyone.

Room Tip: Higher floors give an absolutely beautiful view
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maimane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, December 28, 2013
Greetings,
Thank you for the feedback provided to us – much appreciated!
We are delighted to hear that your stay with us was wonderful – friendly staff and great service. We have noted the comment about sleeper couch and happy to advise that we have recently replaced our couches. My sincere apologies for any inconvenience caused.
Once again, thank you so much for the feedback.
Patrick Serakwane
Hotel Manager
The Cascades Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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612 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
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Bunbury
Level 5 Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 28, 2013

Overall pretty good considering the age of the property.

Excellent staff very friendly and helpful. There is free transport around the complex to casino and other attractions.

Great for couples, business and family travel. Definitely worth a visit.

Room Tip: Get a balcony!
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, December 28, 2013
Greetings,
Thank you for the feedback provided to us – much appreciated!
We are delighted to hear that your stay with us was wonderful – friendly staff and great service. Once again thank so much.
Most Regards and keep well.
Patrick Serakwane
Hotel Manager
The Cascades Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 27, 2013

The Cascades was an absolute pleasure to stay at. We stayed for 4 nights and loved it, the service was great. Everything was lovely. It makes for a really nice family get away. We especially loved the food at Santorini's. We also had great service from the concierge Lesley, he was so helpful and friendly at all times.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eluisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, December 28, 2013
Greetings,
Thank you for the feedback provided to us – much appreciated!
We are delighted to hear that your stay with was wonderful. It is with great pleasure to also hear that our colleague provided great service to you – much appreciated and we will pass the message accordingly.
Once again, thank you very much.
Regards,
Patrick Serakwane
Hotel Manager
The Cascades Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 21, 2013

We selected cascades hotel after checking the reviews in trip advisor. Few friends had mentioned cabanas as this hotel is located close to all activities in suncity. But seeing the reviews we finalized on cascades. I guess that was our mistake as we were not at all happy with their service. Rooms were very ok. No view at all from the room. Even you paying such a high amount we were given the too on the fourth floor. There were no proper guidance given to us for activities. I will not recommend this hotel to anyone. They mentioned that to go to Palace hotel we have to wear purely formal. On vacation nobody carries formal shoes and clothes like blazers and shirts and trousers with formal shoes. This was real put down There were no apologies for any inconvenience from their side. No smiling faces anywhere in the hotel vicinity. I felt as if I am staying here free of cost and these people have to pay for our stay. All of them had grumpy faces. I stayed four days but dint enjoyed even one day in this hotel. Hence becoz of this hotel my overall experience in suncity was extremely poor.

Room Tip: If u have already paid for this hotel. Request for the higher floor or else plz do not select this...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truptikhira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, December 28, 2013
Greetings,
Thank you for the feedback provided to us – much appreciated. We have noted your comments as follows:
- No views at all from the room: Please note that all of our rooms are pool facing and have the garden’s view. However, the higher floors have full gardens views including the golf course,
- Palace dress code: The Palace dress is not full on formal but rather semi-formal,
As for the comment for no smiles in the vicinity, please note that we have addressed this and monitoring to avoid reoccurrence.
My sincere apologies for the unpleasant experience and be rest assured that we value your feedback and have applied measures to avoid repeat as such.
Once again, thank you very much.
Regards,
Patrick Serakwane
Hotel Manager
The Cascades Hotel
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Travelers are raving about these Sun City hotels

Roodepoort
Level 6 Contributor
122 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 12, 2013

My husband and I stay at the Cascades Hotel at least once a year. This year we were pleasantly surprised by the upgrading of the reception area and the addition of an excellent bar area. What we like about the Cascades Hotel is that it is the most central hotel at Sun City and close to the entertainment area and restaurants. Our room was decorated in a soft green and overlooked the spectacular gardens. The king size bed was very comfortable and the linen white and crisp. The room was serviced twice a day and the staff very friendly. The breakfast room is beautiful and though not as lavish as the breakfast at the Palace Hotel I could not fault the breakfast or the service. The pool area was in excellent condition and again the staff at the pool was friendly. Delicious meals can be ordered by the pool side as well as a wide variety of cocktails. We return every year and have never been disappointed.

Room Tip: I have stayed in many rooms and I really can not fault any of them. The rooms on the higher levels...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivanda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, November 16, 2013
Dear ivanda V

Thanks for the feedback provided.

We are delighted to hear that you always stay with us and again had a great moment!
Once again, thank you so much for the feedback, efforts and wish to welcome you back to The Cascades Hotel.

Most Regards,

Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2013

The rooms are a little tired but have all the facilities required. Some of the public areas are being refurbished but others are old. All the staff were very helpful - reception, concierge, bar and guys assisting with cars outside. The buffet breakfast was good but the restaurant where it is served is very old fashioned and needs updating.

The pool area is lovely and the food at Santorini was excellent. We ate there three times.

Stayed November 2013, traveled with family
Helpful?
Thank tvl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, November 16, 2013
Dear tvl2013
Thanks for the feedback provided.
We are delighted to hear that you appreciated staff helpfulness, pools, and food at Santorini and had a great moment!
We have also noted that comment about the rooms and recorded accordingly.
Once again, thank you so much for the feedback, time taken to send to us and wish to welcome you back to The Cascades Hotel.
Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 6, 2013

The staff were very friendly over all the grounds. Our room was huge, much more than we expected, and had a wonderful view! We would love to go back, to relax and enjoy all the different aspects of Sun City.

Room Tip: If you want to watch the sun rise every morning, and you are up early enough, get a room facing the...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cayley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at Cascades, Sun City, responded to this review, November 16, 2013
Dear Cayley F
Thanks for the feedback provided.
We are delighted to hear that you appreciated the wonderful view from your room, the size of the room, staff friendliness and had a great moment!
Once again, thank you so much for the feedback, time taken to send to us and wish to welcome you back to The Cascades Hotel.
Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cascades, Sun City

Property: Cascades, Sun City
Address: Sun City Road | Sun City Resort, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Sun City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Cascades, Sun City 5*
Number of rooms: 243
Official Description (provided by the hotel):
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more   less 
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City

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