The Palace is a beautiful looking hotel with stunning architecture in all public areas. Breakfast has a huge choice and food within the hotel is of a high quality. Service in all areas is excellent and the ratio of staff/guest is very high. Sun-beds around the beautiful pool are extremely comfortable and transport in and around Sun City are complimentary and efficient. However, there are a few points that need addressing:
1. Guest rooms are old-fashioned and the toilet smelt of urine. Water pressure is inconsistent to the point where the shower water frequently stops or cold water stops with the risk of scalding!
2. We found a few ants each night in our bed.
3. Bees were all around the breakfast food.
4. The sun-bathing area is in the shade by 2.30pm and when I requested to move to the other side of the pool which was in full sun, I was told that this was not "procedure." I was in Sun City for the sun and therefore the hotel should have tried to accommodate this! I was forced to move to the Valley of the Waves public area with uncomfortable sun beds.
All in all, we had a lovely stay in The Palace but the above points need to be addressed. Also, anyone visiting Sun City needs to be prepared for the "Disney in Africa" concept which does come as a culture shock after the african experience of a game drive.
- Official Description (provided by the hotel):
- The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more less
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- Also Known As:
- The Palace Of The Lost City Hotel Sun City
- The Palace Of Lost City