We booked The Palace of the Lost City, based on the raving reviews and publicity that the SunCity and the Sun international group has been getting.
I am sorry to say that this was the worst stay in a 5 Star Hotel me and my wife have ever had.Our introduction to the hotel was as transfer from Joburg airport to the Suncity with a friendly driver called Patty, organised by another gentleman called Madgwik from the concierge desk. (Sadly the only 2 people the knew what service with a smile meant).
As soon we got to the checkin counter, a snobby man asked us to go to another counter to be served, although pretending to be busy he was not doing much. The rooms were big but dirty, the bathrooms were the same, the bathroom sink kept clogging every time we tried to use it and no one did anything about it. My booking included breakfast and I must say the spread was ok, but the staff there was just standing around, no one even offered to pour us a coffee for the second time. We decided to visit the Grill Restaurant Salt and Pepper which has got raving reviews only to find out that it had hopeless service too, we had walked in at 7:30 pm and did not manage to get out till 9:30 pm due to the slow service, even after asking for the bill several times, we did not get the bill till we walked up to the register. To make matters worse, there was a power failure at 1:00 am in the morning and no one did anything to even turn on the generator till about 6:00 am, neither did anyone inform us of anything, even the phone lines were down for the whole night and half the day. After all this each and every staff that we came in contact with expected a tip and I know its Africa and people expect tips, but even after paying them the tip, people did not do their jobs.
No free internet, with is quite surprising for a 5 star place like this considering we had free internet in the Bush when we where on safari.
The worst Service ever, I will never go to Sun City again because of the culture there and will think twice to book any of the hotels from the Sun International Group.
- Official Description (provided by the hotel):
- The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more less
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- Also Known As:
- The Palace Of The Lost City Hotel Sun City
- The Palace Of Lost City