We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Palace an awsem choice”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Palace of the Lost City
Ranked #1 of 6 Hotels in Sun City
Certificate of Excellence
Silvassa, India
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Palace an awsem choice”
Reviewed August 21, 2013

Have been recently visited palace hotel
excellant rooms with great view
breakfast had good choices , however the vegetarian curry could have been better
try the segway ride , enjoyed swimming pool though it was a very cold weather . check inn was good , check out was average as the front office was given wrong information abt the mini bar .
lady duty manager was excellant . hats off to her .
would love to visit again

Room Tip: check the housekeeping guys as they tend to provide wrong information to front office , try the se...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khanvel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

Thank you for your kind review and comments. I will be addressing the matter of incorrect information received with the relevant departments management.
We hope you will choose to visit us again someday soon.

Kind Regards,
Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,905 reviews from our community

Traveler rating
    1,198
    371
    174
    85
    77
See reviews for
712
648
27
168
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Puerto Rico
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 20, 2013

Excellency is unexplainable!!! I loved this hotel. Come prepared to eat a lot, Breakfast buffet is beyond expectations. Dining in the area is amazing. A great place to disconnect from the world. I just have no words to describe it!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Riclor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

Your comments and praise of our hotel during your recent holiday are very much appreciated.
Thank you for your review of our property and I will be sharing your praise of the service and staff with my team and I am very pleased we were able to look after all of your service needs leaving you "speechless".

We hope you will visit our property again someday soon.

Kind Regards,
Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2013

Though the drive from Johanesburg International airport to this hotel was very long and boring but the end result was amazing, when we arrived we were welcomed by a sweet lady Omphelie who made us forget the exhausting drive. She helped us to have a wonderful stay at the hotel, we took the suite and it was superb, though the hotel is old but yet it is well maintained, the furniture is ok for such old hotel almost 23 years. We loved the room anyway, it was spacious and fitted us all. The breakfast was amazing, so delicious and the variety was amazing that you really dont know where to start. There was bus shuttle to the entertainment center which was a full place for children's activities and games, with access to swimming pools. We also had a chance to attend a musical show at the Sun City hotel which was really very nice.
Our overall stay was really wonderful, we had an amazing time and stay, the staff are extremely friendly and helpful, they made us feel like Royalty.
I would highly recommend this hotel as a wonderful escape from everything,

Room Tip: We stayed at the 7th floor overlooking the mountains, it was amazing, but I do beleive that the pool...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raghad M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

I am very pleased you and your family have had such a wonderful stay with us.
Thank you for taking the time to mention in particular one of our team members who personally contributed to your amazing stay and holiday with us.
We look forward in welcoming you back soon.

Kind Regards,
Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 14, 2013

Unbelievable Hotel! The detail that has gone into this Hotel is mine boggling! The fabulous furniture, statues,paintings,fabrics....I could go on and on. It is opulence,grandeur and luxury all rolled into one amazing property. My husband played golf, and there were Baboons, Impala and other wild animals on the course. Quite surreal. The staff are extremely professional and friendly.The dining room is elegance plus. Huge floor to ceiling windows, the tinkle of the Piano during all meals, and the array of fine bone china on tables is quite delightful. The biggest and most incredible breakfast buffet I have ever seen in a 5 star Hotel. If you get a chance... do stay there....just for the experience...an unforgettable Hotel only hours from Johannesburg by car.

Room Tip: Try to get one overlooking pool...great view!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jilly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

Thank you for taking the time to write about your recent stay with us.
The Palace of the Lost City is truly unique and boasts so many different one off commissioned furniture and design details.

Our breakfast offering is one of the largest you will find in the world and our team of chefs continually updates and increases seasonal variety of items for all of our guest to enjoy.
I am very pleased you had such a wonderful and unforgettable stay with us and my team and I look forward to be able to welcome you back to the hotel sometime soon.

Kind Regards,

Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level 6 Contributor
250 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed August 9, 2013

Its a marvelous place. A lot of things to do. If you want to make a Safary you can do there. Theres a theater with good shows. The wave pools are wonderful. You cant miss this place if you visit SA. I could visit the upper part of the hotel and the view is wonderful.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bbrauns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

Thank you for your review of our beautiful resort and its facilities. I do hope you will be able to return to the Palace of the Lost City Hotel and the Resort someday soon and enjoy even more of what this wonderful resort has to offer.

Kind Regards,
Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 8, 2013

I had a short stay at this hotel for a corporate function. I was excited before going to stay here but was disappointed.

The hotel's décor and rooms feel dated. Despite the size of the room, the bathtub was really small and narrow and didn't feel 5 star at all!

I was unimpressed at the duvet on the bed, it was really thin and needed to be replaced. The tea and coffee facilities were not deserving in a 5 star accommodation. Basic tea and coffee (no hot chocolate even). Miserable packaged biscuits and small sachets of long life milk.

Although the service in the hotel was good and the staff friendly, I came away feeling very relieved that I hadn't paid personally for the experience.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

Thank you for taking the time to write a review on trip advisor. I was disappointed to read that you had not enjoyed your brief stay with us and found the décor not to your taste. Kindly note all of your comments have already been shared with the relevant members of my team and the appropriate actions taken.

I hope that you will return to the property someday soon for either another business trip or for leisure and that you will re consider your view of our unique property.

Kind Regards,
Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Level 4 Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 5, 2013

The most luxurious of the Sun City resorts, truly of spectacular proportions. The Crystal Court is an amazing 3+ volume space with crystal chandeliers and ornate ceiling decoration - breakfasts are not to be missed! Well-trained, friendly staff will cater to your every need.

To be honest, the entire place is a bit over-the-top and extremely kitsch but guaranteed to be extremely fun nevertheless.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rravens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_12, Manager at The Palace of the Lost City, responded to this review, August 22, 2013
Dear Guest,

Thank you, for staying with us and for particularly taking the time in recognizing our team of wonderful employees and complimenting them on their overall high quality of service and friendliness.
I do hope that we will be able to welcome you back soon on your next visit.

Kind Regards,
Nicholas Forsythe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Sun City
0.4 mi away
Cascades, Sun City
Cascades, Sun City
#4 of 6 in Sun City
615 reviews
238.5 mi away
Soho Hotel
Soho Hotel
#3 of 6 in Sun City
475 reviews
2.4 mi away
Bakubung Bush Lodge
Bakubung Bush Lodge
#2 of 3 in Pilanesberg National Park
797 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Kwa Maritane Bush Lodge
Kwa Maritane Bush Lodge
#1 of 3 in Pilanesberg National Park
659 reviews
22.7 mi away
Safari Lodge Hotel & Convention Centre
0.6 mi away
Cabanas, Sun City
Cabanas, Sun City
#5 of 6 in Sun City
712 reviews
Show Prices
Show Prices
Show Prices

Been to The Palace of the Lost City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palace of the Lost City

Property: The Palace of the Lost City
Address: Sun City Resort off the R556, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Sun City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Official Description (provided by the hotel):
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Orbitz, Priceline, TripOnline SA, Cancelon, Expedia, Travelocity, Hotwire and getaroom.com so you can book your The Palace of the Lost City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing