It's Africa, so perhaps one shouldn't expect European 5 star. But then again, why shouldn't we as they are perfectly capable to deliver.
This hotel delivers on many fronts. The rooms are nice and clean, the staff is friendly, the pool is clean, and you have wildlife on your doorstep - literally. My main concern about this hotel is the lack of coordination among the staff. The restaurant serves perfectly good food, but the staff runs around not knowing quite what to do, they forget orders (and being told off by the others), wrong orders to the right table and vice versa. If you're in a holiday mood these are trivilalities and not a major issue - unless you have small, tired children threatening to make a scene every other second due to lack of the ordered water, milk coke or what ever else. Then it can become just a tiny bit stressful.
Further lack of coordnation was experienced on the day of check-out. We asked if we could have the room an extra couple of hours (due to pool commitments before a long drive). We were told we could keep the room an extra hour as house keeping needed to clean the room before the next guests arrived. This was fine with us. During the extra hour the phone rings from the front desk kindly reminding us that we were late for check-out...
Pool time dragged out, so I went down to the front desk to ask for a changing room or similar, and was informed that we could just keep our (now emptied) room as long as needed.
That small incident aside, the game drives are very nice in the evening and morning. And it's quite special eating your breakfast next to zebras, giraffes, and elephants that can come right up to the electrified fence separating you.
Will we go back? Sure, no worries.
- Official Description (provided by the hotel):
- A mere two-hour drive from the hustle and bustle of Johannesburg and ten minutes from Sun City, lies a place of breathtaking beauty and serenity. A place called Bakubung Bush Lodge. Concealed in the rich expanses of the malaria-free Pilanesberg National Park, Bakubung, or "People of the Hippo", offers guests everything they need to get in touch with the bush. ... more less
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- Also Known As:
- Bakubung Bush Hotel Pilanesberg National Park