In the early hours ( 3am) of 27 January 2014 we were burgled while asleep in unit 91. We had our 5 month old baby with us. Our possessions were taken from right next to our bed whilst we slept! Thank God our lives were spared and that our baby wasn't snatched.
Immediately upon realising the situation we called hotel security. Management of the situation was poor. Definitely no customer service when it came to a serious matter of being invaded in our hotel room.
We maintain that the hotel is liable for the burglary occurring. The hotel provided no burglar proofing on the downstairs windows, which we had closed for air conditioning. The thief gained access at the window located next to the front door of the unit. In addition the door can be opened from the inside, automatically locks on the outside. possible to just put hand in and open the door!
The hotel and their insurance company( Marsh Africa) of course do not admit liability for the trauma and loss we have suffered. Simply shrug their shoulders.
Be VERY wary staying at Kwa Maritane. You are at risk staying there. We will certainly not be back!
Back safe in Australia.
- Official Description (provided by the hotel):
- Nestled beneath “the Rock”, from whence Kwa Maritane gets its name, this luxurious four star hotel offers excellent service, mouth-watering cuisine and spacious en-suite accommodation that exude elegance in true African style.Kwa Maritane Bush Lodge is located in malaria free Pilanesberg National Park, an easy 2 hour’s drive from Johannesburg and a mere 10 minutes from Sun City. This is the perfect setting for a relaxing family weekend away or for a corporate conference.Kwa Maritane Spa Rejuvenate your mind, body and soul in our magnificent Spa. Indulge yourself with treatments such as Thabayadiotso, our signature treatment, or be pampered with a pedicure while watching the game feeding on the plains in front of the Spa. Whether it is a full body massages, in which the masseur uses Mountain Aloe oil, or a soothing, deep cleansing facial using warm volcanic milk, the professional therapists will simply spoil you.There are four treatment rooms, including one suite suitable for couples looking to share the experience. There is also a manicure and pedicure lounge, a rasul chamber, relaxation area and hydro pool. ... more less
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- Also Known As:
- Kwa Maritane Bush Hotel Rustenburg