My wife and I spent 1 night; was meant to be a special birthday surprise for her. Modern, spacious and upmarket rooms, but (only) outside shower not practical for many when cold winter morning. Location and game-drives great. Staff warm, friendly and well meaning but feels as if there is no guidance and little training. Multiple food and drink orders at our 8pax table either did never arrive, only after a few reminders, arrived cold (soup and other dishes) -repeat at all 3 meals. Complaints were acknowledged but no remedy. Breakfast selection and presentation sub-standard. My remark re my wife's birthday (+ID number) on booking form wasn't acknowledged in any way. All in all no attention to detail or any of these small special things that make you remember a place. Staff demotivated?
- Official Description (provided by the hotel):
- Skirting the northern slopes of an amphitheatre within the Pilanesberg Game Reserve lies Shepherd’s Tree Game Lodge, the lodge enjoys unrestricted vistas of the wilderness area of this big 5 wildlife sanctuary. Sweeping patios and sun decks adjoin the generous guest entertainment areas and rim-flow swimming pool. A gourmet restaurant, open entertainment decks, cigar lounge and gift gallery are amongst some of the facilities that discerning guests will find during their African safari. The lodge also includes a conference facility and Amani Spa. Attention to detail extends beyond the pleasure of your hosts, and is perhaps only rivaled by the contemporary cuisine, freshly prepared by dedicated chefs. Shepherd’s Tree features 13 double and 4 executive suites accommodating a maximum of 60 guests. Absolute privacy is ensures through the linear positioning of the suites along an elevated contour line, and providing panoramic vistas of the reserve. Each chalet features full en-suite bathrooms, tea and coffee making facilities, mini bar and safe. Whilst some of our guests will find proximity to the Sun City complex appealing, most of our guests are at Shepherd’s Tree for the thrill and excitement of big game viewing from the comfort of our custom built game viewers. Qualified and experienced guides are tasked with the pleasure of interpreting the sights and sounds of this vast wildlife sanctuary. The reserve is home to the big 5 and cheetah, wild dogs and hippo. Guests are encouraged to join their guide and host on 2 daily safaris, designed around optimal game activity periods, these occur in the early morning and in the late afternoon and evening, the afternoon safari is punctuated by a sundowner stop before continuing into the night with the use of a powerful spotlight. ... more less
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- Also Known As:
- Shepherd`s Tree Game Hotel Pilanesberg National Park