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“Experience the warmth and care, that only family shares”
Review of Heerengracht Hotel

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Heerengracht Hotel
Ranked #38 of 72 Kimberley B&B and Inns
East London, South Africa
2 reviews
“Experience the warmth and care, that only family shares”
Reviewed May 4, 2012 via mobile

This being my second trip to Kimberly, i had the very best expirience of what true humanity and love is offered by Mr. Thami Sebusi. He is truly the diamond of Kimberly that I hope everyone has the the oppurtunity to meet. Dear sir, you are truly an angel and humble hand of god.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heerengracht, Owner at Heerengracht Hotel, responded to this review, May 6, 2013
Thanks for the positive review. We appreciate it when guest got good Service to talk about it in appreciation. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8 reviews from our community

Traveler rating
    3
    2
    0
    3
    0
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Families
0
2
1
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
jhb
1 review
Reviewed February 21, 2012

i felt the excellent service and warmth from the staff was just wonderful
the rooms where very clean
BUT i have 2concerns
i was charged R150.00 just for a plate of food no starters or desert thats crazy !!!
the same staff seems be be on duty all the time longer than 12shifts allthough i did not ask about that !! i should have /////////
but my hat goes to all the staff what wonderfull service
thank you !

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naomiJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heerengracht, Owner at Heerengracht Hotel, responded to this review, May 6, 2013
Thanks for the wonderful review. We shall pass on the message to our staff to encourage this positive behaviour. The dinner should have been a three course meal, next time you are in Kimberley , please claim your free three course dinner meal(on the house).We have three different shifts on a 24hr day, some staff members stay at the premises.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heerengracht Hotel

Property: Heerengracht Hotel
Address: 42 Heerengracht Avenue | Royldene, Kimberley 8301, South Africa
Location: South Africa > Northern Cape > Kimberley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 72 B&Bs / Inns in Kimberley
Number of rooms: 3

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