We had a bad stay a few days ago. We arrived to find the ac out of order (it was at least 80 F outside). The hotel first denied it until I dared the night manager to tell me the ac was working in our room while he sweated in the hot outflow.
Our next room was adequate, but lacking cold water (which is a first for us).
One of our travel companions found ants her bed and awoke with several insect bites at her ankles.
Breakfast was good, but dining service was just average.
Perhaps it's unfair to be hard on a chain hotel in such a remote location, but I can give it only a two. On the plus side, the desk service was attentive and good, and the beds were very comfortable. Without the aforementioned problems, I would have given the hotel a 3.