We decided to stay at this hotel due to it's proximity to the big hole. It's a lovely hotel, relatively new. Our rooms were cosy and beds were very comfortable. But the restaurant it's a BIG let down. Our lunch took exactly 1 hour to prepare and after that we could not pay our bill because all staff were on lunch!!!! We could also only have 1 beer as the beer sold out. For dinner we decided to give it another try and were extremely disappointed when the waitress told us that they only have 3 items form the menu. My husband spoke to the restaurant manager, who explained that the suppliers are closed on Sunday. It's the manager's responsibility to do the planing and the orders to ensure that the restaurant does not run out of food. We find it very strange that from 6 or 8 pages menu they managed to sell out everything and only have 3 items left. This is a big let down to this lovely hotel and I don't think we'll stay there again. Management should pay attention to all the complains about the restaurant if they don't want they ratings to go down the drain....
- Official Description (provided by the hotel):
- Protea Hotel Kimberley – 4-star elegance in the heart of historical Kimberley. Protea Hotel Kimberley is built on the edge of the famous Kimberley Big Hole. The centrally situated hotel forms the ideal base from which to enjoy and explore all that historical Kimberley has to offer including museums, war routes and most importantly, the Kimberley Big Hole and Mining Village. In addition to the town’s rich history, Protea Hotel Kimberley offers elegant dining with a la carte and buffet options for breakfast, lunch and dinner; with room service being available up until 23 h 00. Relax and unwind after a fun-filled sight-seeing day with a cocktail on the viewing deck or cool off in our unique farm-style dam swimming pool, which both overlook the Big Hole. The hotel offers secure, modern, quality accommodation in a relaxed atmosphere with friendly and professional STAFF to look after your every need. ... more less
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