I really liked the hotel; it had character and was original, which I have found with other Protea hotels. The swimming pool is a really original idea - unfortunately it was far too cold to swim, but well done with that one.
What I found disappointing was service. Don't get me wrong, the staff were all very helpful, friendly and polite, but not really "on the ball". Just one example, service at breakfast: they will bring you a pot of tea or coffee, but no cup. That happened at least 4 times. I think a bit more training and attention to detail would make a lot of difference.
We ate dinner there the first night and the food was good. Breakfast is not so great; all somewhat overcooked.
I also found it to be very noisy at night, although that could be down to the guests as well as the staff.
- Official Description (provided by the hotel):
- Protea Hotel Kimberley – 4-star elegance in the heart of historical Kimberley. Protea Hotel Kimberley is built on the edge of the famous Kimberley Big Hole. The centrally situated hotel forms the ideal base from which to enjoy and explore all that historical Kimberley has to offer including museums, war routes and most importantly, the Kimberley Big Hole and Mining Village. In addition to the town’s rich history, Protea Hotel Kimberley offers elegant dining with a la carte and buffet options for breakfast, lunch and dinner; with room service being available up until 23 h 00. Relax and unwind after a fun-filled sight-seeing day with a cocktail on the viewing deck or cool off in our unique farm-style dam swimming pool, which both overlook the Big Hole. The hotel offers secure, modern, quality accommodation in a relaxed atmosphere with friendly and professional STAFF to look after your every need. ... more less
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