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“Terrible”

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Jatinga Country Lodge
Ranked #8 of 10 Hotels in White River
Kruger National Park, South Africa
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Terrible”
Reviewed May 21, 2014

We had dinner there last night and even though the decor and setting are lovely, nothing could make up for the atrocious dinner we had. The service was non-existent. The hostess was wandering around the dining room barefoot and not once did she come to our table to ask if everything was ok. The food was appalling - it was the kind of food one would expect to get in a school hostel. There was a very limited buffet, the food was cold and we were lucky to get the last few bits of dry cold chicken. We will never go there again.

Room Tip: We didn't sleep there but when I did the review I couldn't change the rating for sleep quali...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Archie9898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    33
    22
    11
    4
    2
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19
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 9, 2014

We really enjoyed our stay at Jatinga and would like to mention few both positives and negatives experiences we had over these few days:

POSITIVES

Service:
- Very nice and friendly welcome - we were offered drinks (not complementary though)and were assisted with a luggage. We were a little bit earlier but there was no problem with accommodating our request. Definitely a warm welcome.

Accommodation:
- We really loved the look of the whole place. Lush and well-manicured gardens, beautiful patio, smart room interior. You can hear a river from the bottom of the garden. Very relaxing
- Our own cottage /room looked very pretty. Large bathroom with outdoor shower, pretty and private patio with a little table and chairs, large and comfortable bed, aircon,tv etc ... . (home baked biscuits/tea/coffee)
Dinning:
- Very good breakfasts – muffins and porridge were my favorite! Beautifully served. Service was generally very good and friendly. The lady who is one of the owners (family run business) was extremely friendly and making sure things were running smoothly (thank you for Easter chocolate eggs :)We should also mention that breakfast time is flexible which is great if you would like to have it later....

- We only ordered dinner once but we can recommend it.

Location:
- Close to Kruger park for those who are planning to visit, beautiful golf course….beautiful surrounding

NEGATIVES

Service:
-If not our persistence we probably wouldn’t have booked into J. I called one morning requesting a quote – Ch. promised to send it later as he could not advise on the price/availability over the phone.(system was down or slow) The quote never came through. Then my husband called and sent an e-mail. We waited until the next day and only after another phone call to the reception we received a message.

-We have ordered a room service one evening and Ch. promised to come to the room at 07pm to take an order but he never did ( no apologies later or the next morning). As per instruction in the little booklet in our room, my husband went again to the reception to order the food and 2 gentleman (owners we believe ) pointed their kitchen to him …… if you are not keen on doing room service then rather don’t offer it at all as we found it unprofessional and impolite.

- Service generally good but we would suggest that the staff should be trained/advised on things like: taking orders rather than assuming what their guest would like to eat :)
When we arrived at the breakfast table one morning , the food started magically arriving……porridge, muffins, muesli, yogurts. At first it was nice but then we realized something wasn’t right when the full English breakfast appeared…….and this is when we had to tell the waitress that we would actually like something else than what she brought.

Accommodation:
-Lighting – my side light wasn’t working, some bulbs were missing and the patio light wasn’t working at all. It was a shame as we wanted to eat our dinner outside while the baby was falling to sleep inside.

-We did read in the booklet (from our room) that J. does have a baby cot – it is a shame no one offered us one when we were making bookings. It would have saved us a lot of space in a car.

All in all, we did enjoy our stay and we will be back.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marbid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nijmegen, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2014

Everything about this place was great! Fantastis room, amazing garden and the best people! Wayne and everyone in your team, thanks a lot for an amazing stay!

They really did there best to make our stay as nice as posible. Also the food was fantastic. When I return to South Africa, jatinga country lodge is a stop I definately make again.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 13, 2014

My family recently arrived in White River only to find that the hotel we'd booked was nowhere close to the standard they had suggested online. So imagine the panic with having 3 hours to try and find alternative accommodation for 4 adults and 3 children - over the busy festive season?!

We were put in touch with Jatinga - but at this late stage they had no family rooms left. However no longer than 10mins after our inquiry we were called back to say that they had been able to make a plan by shifting around existing bookings to help accommodate us.

While we were quite prepared at this stage to forego some comfort and have the kids sleep on a mattress on the floor - Jatinga on their own volition however, brought in 3 proper single beds with mattresses for them - which we really didn't expect, and which really made the stay comfortable for the youngsters also. I must add that we were also only charged the standard rate for the double rooms.

The rooms were large and really tasteful. Huge bathrooms and an outside shower that was a real treat. Our 'stoeps' looked out onto really magnificent gardens, which were a pleasure to walk through. There is a river that runs through the property which we enjoyed walking along in the mornings.

The service was really warm. The small staff compliment were exceptionally attentive and sincere in their interest in our 'big fat greek family' and our daily going ons. We were made to feel really welcome and special. Even being unexpectedly treated to a complimentary round of our preferred drinks brought to our door one evening. We'd ordered these a few days in a row - when these simply arrived unasked for one evening!

Breakfast was plentiful, offered good variety and was served in a lovely dining room. The staff did struggle a bit with efficiency when more than 2 tables of guests arrived at the same time - but as we were on holiday this was really not a big issue for us.

We did not have dinner in the restaurant as its fine dining style wasn't really suited to our kids. But when we 'cheekily' asked for olive oil one night having brought take-aways into the hotel to feed the family...we received a full set of condiments to our door (again - more than we had asked for).

All in all - a truly lovely, relaxing and elegant lodge with extremely sincere warmth of service.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donna-Rae P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2014

We stayed at Jatinga Lodge for a week and were pleasantly surprised. The lodge is conveniently situated near the Kruger Park but also well situated for us to explore the beautiful areas around the park. There was not enough time to see everything! The lodge is set in the most spectacular gardens, the rooms comfortable and clean and the food extremely good. The staff were very friendly and went the extra mile to make us feel at home. We stayed an extra night and will definitely go back. Old colonial charm at its best!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
154 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed December 4, 2013

Best kept secret near Kruger . Small boutique lodge with about 15 bungalows ( each one holding 2 rooms) dispersed in magnificient gardens . Rooms are spacious , extra clean , very nicely decorated with king size bed . Main building where dining room , bar , lobby and library are located , all offer a superb view on the gardens and the pool . This place is unbeleivably peaceful , making it an Ideal location for a break between 2 safaris . Staff is absolutely charming , always ready to help with a great big smile . Food was simply gorgeous , dinner as well as breakfast . Very efficient Wi Fi in lobby .

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfredo025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 26, 2013

we stayed here in august for our good friends wedding and it couldn't have been better.
genuine hospitality and friendliness and we felt as if we had left friends when we checked out.

very, very highly recommended and just first class - the staff were impressive.

great wine cellar and sparkling white under $15 a bottle!

Room Tip: just relax
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kris f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jatinga Country Lodge

Property: Jatinga Country Lodge
Address: Jatinga Road, Plaston Nr., White River, 1240 | Plaston, White River 1240, South Africa
Location: South Africa > Mpumalanga > White River
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #8 of 10 Hotels in White River
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jatinga Country Lodge 4*
Number of rooms: 17
Official Description (provided by the hotel):
Only 38 km from the Kruger Park, Jatinga is within easy driving distance of the scenic Panorama route and several excellent golf courses. Six new rooms opened in September '05, known as the Orchard and Forest rooms. In true Colonial style, tea and fresh scones are served each afternoon with our compliments. Complimentary sparkling wine and canapes served at sundown each day in the privacy of your room, a mere taste of things to come! ... more   less 
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Also Known As:
Jatinga Country Hotel White River
Jatinga Country Lodge White River, South Africa - Mpumalanga

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