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“Very good value for money!”

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aha Greenway Woods Resort
Ranked #7 of 10 Hotels in White River
Reviewed July 8, 2014

Very comfortable accomodation for 3 stars. Gardens beautiful and well kept. Very friendly staff, especially Eliot the shuttle driver!. Will definately return! CLose to White River, Nelspruit (Inniebos) and Numbi gate (Kruger National Park). Also next to golf course.

  • Stayed: July 2014, traveled with family
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    • Sleep Quality
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3  Thank Amelia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at aha Greenway Woods Resort, responded to this reviewResponded July 12, 2014

Good Morning Amelia

Thank you very much for the review, we always appreciate feedback.

I am very happy you enjoyed your stay with us and have communicated it to my team.

We hope to see you back at Greenway in the not so distant future.

Kind Regards

Chris Ferreira
Acting General Manager
Three Cities Greenway Woods Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (214)
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107 - 113 of 214 reviews

Reviewed July 5, 2014

This hotel was booked with loyalty points and was chosen for it's proximity to Kruger and free wifi. It was impossible to find in the dark and does not exist in GPS so we actually used a review that gave directions to finally find it.
We also liked the free wifi that was advertised - which turned out to be false as it was only available in the lobby and bar.
Dinner in the restaurant was disappointing - food was slow and they messed up my order - twice.
The rooms were outdated and there weren't even shades on the lamps. The tv had 5 channels and did not match the TV guide provided at all. No
In room amenities - not even a hair dryer. Overall a really disappointing experience and would not recommend this place to anyone.

  • Stayed: June 2014
    • Value
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3  Thank JDomm84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at aha Greenway Woods Resort, responded to this reviewResponded July 12, 2014

Good Morning JDomm84

Thank you very much for the review, we always appreciate feedback from our guests.

I am very disappointed in my team in that they did not deliver the level of service they were supposed to. Please accept my apologies for the inconvenience experienced during your stay with us.

Please allow me to elaborate on some of your valuable points raised:

As far as I am aware, we are visible on most GPS devices, I will definitely investigate in a bit more detail to ensure our guests find us with ease.

The WiFi is free, and is available in our lobby, conference rooms, bar and by the swimming pool. Unfortunately there is no WiFi in our rooms.

Currently the design of the light by the dressing table does not allow for a lampshade. We have started to explore more energy efficient lighting in the form of LED’s, which will be more presentable. The bedside lamps do have lampshades, and is currently being replaced by energy efficient lamps.

We have a Hotel DSTV Bouquet, which provide 8 Channels. The TV Guide is the general DSTV booklet with all channels. I have asked my Maintenance and Housekeeping teams to go through all the rooms and make sure all TV’s have all channels programmed.

Hair dryers are available on request. That is part of the information that Reception should convey to our guests on check-in. I have taken it up with them.

We provide basic bathroom amenities as well as a coffee & tea station and apologise if this was not provided for in your room.

There is no excuse for the poor service in the restaurant, and the relevant departments have been brought to task.

Kind Regards
Chris Ferreira
Acting General Manager
Three Cities Greenway Woods Resort

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Reviewed July 2, 2014

Went there for my birthday weekend away with friends and was extremely disappointed. Booked a chalet for 6. The bathrooms are looking very tired and smell of damp. The fridge etc. where grimey and didn’t close properly. Non of the side lights worked in our bedroom. The chalet itself looked very dingy and we really didn’t feel comfortable there. Luckily we spent minimal time in the unit. Reception staff clueless with regard to onsite facilities. I was really expecting more as Ive stayed at other 3 cities properties and those where faultless. If I hadn't paid upfront I would have definitely looked for alternative accommodation.

  • Stayed: June 2014, traveled with friends
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2  Thank Sabrina2706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at aha Greenway Woods Resort, responded to this reviewResponded July 7, 2014

Good Morning Sabrina

Thank you for the review, we always appreciate feedback from our guests as it only helps us to improve our product.

Thank you for taking my call earlier. Please accept my sincere apologies for the inconvenience experienced during your stay with us.

The chalet has been painted recently and there are extractor fans in the bathrooms, the only explanation I can think of for the damp smell is that it has not been occupied for a few days before your arrival.

I have addressed the other points raised with the relevant Departments, to ensure it does not happen again.


Kind Regards

Chris Ferreira
Acting General Manager
Three Cities Greenway Woods Resort

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Reviewed May 5, 2014

Spent 4 nights at Greenway Woods. It is a good family orientated resort that is well located to many of the attractions in the area. However, the units are dated & in need of refurbishment. The bathrooms in particular are quite old with poor showers. The beds have also seen better days. The service at the resort is quite good with staff acting promptly on requests.

  • Stayed: April 2014, traveled with family
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Thank NMTravel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at aha Greenway Woods Resort, responded to this reviewResponded May 14, 2014

Good Evening Mr NMTravel01

Thank you very much for the feedback, it is appreciated.

I am very happy to see you enjoyed most of your stay with us and I have relayed the feedback to our team. We will definitely take your valuable suggestions into consideration.

There is soft refurb taking place at the moment of our Chalets and thereafter the rest of the Resort.

Kind Regards

Chris Ferreira
Acting General Manager



THREE CITIES
Greenway Woods Resort

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Reviewed February 17, 2014

To Chris, Erica and all the friendly staff at Greenway Woods - thanks you for making our stay in White river so memorable - we will definetly be back,
Need more time to go into Kruger and so many more places to explore. We had time to spare before our flight back to Johannesburg and it was suggested that we explore the Botancial gardens in Nelspruit. Wow what beauitful gardens in the middle of town and so well kept and landscaped.
kind regards
Dave and Marilyn de Lange

Stayed: February 2014, traveled as a couple
Thank marilyn242013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Front Office Manager at aha Greenway Woods Resort, responded to this reviewResponded February 19, 2014

Good Evening Mr & Mrs De Lange

Thank you very much for the wonderful feedback, it is much appreciated. I am very happy to see you enjoyed your stay with us.

We hope to see you and your family back at Greenway in the not so distant future.

Regards

PS. Well done to the Dolphins for winning the final, they deserve it!

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Reviewed December 30, 2013 via mobile

Currently spending a week here and whilst everything is great(from the rooms to the staff and the spa) it is terribly disappointing that there is no new years eve function here tonight despite over 12 different requests from guests. The most that can be done is the a braai dinner buffet which ends at 10pm. Imagine my joy to find that the year ends at 10pm at this resort.

Stayed: December 2013, traveled with family
1  Thank S_Gangz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Front Office Manager at aha Greenway Woods Resort, responded to this reviewResponded January 12, 2014

Thank you very much for the feedback, I am very happy to see you enjoyed most of your stay with us.

Regarding the New Year’s Party - we definitely had a party in our bar area. We had some guests dancing and swimming till 02:00 in the morning. I feel that we should have advertised it better to our in-house guests.

Please accept my apology for that.


Regards


Chris Ferreira
Rooms Division Manager

THREE CITIES
Greenway Woods Resort

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Reviewed December 27, 2013

excellent service from the time we arrived. warm and great welcome topped with superb directions to our rooms. had a small problem in the room, which was sorted out very professionally. great team work as well. the fire was lit up for us. thanx to the team : patience, frans. sboni, heaven and sphiwe and all that made our stay a memorable one.

Room Tip: if you got kids with you, request the rooms nearest to activities etc
  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with this hotel
2  Thank MFL786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Front Office Manager at aha Greenway Woods Resort, responded to this reviewResponded December 28, 2013

Good Afternoon Mr Laher

Thank you very much for the review. I have extended your wonderful feedback to all our staff. We would love to welcome you and your family back to Greenway.

Kind Regards

Chris Ferreira
Rooms Division Manager
Three Cities Greenway Woods Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about aha Greenway Woods Resort

Address: Vintage Drive, White River 1240, South Africa (Formerly Three Cities Greenway Woods Resort)
Location: South Africa > Mpumalanga > White River
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 10 Hotels in White River
Price Range: $72 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — aha Greenway Woods Resort 3*
Number of rooms: 115
Official Description (provided by the hotel):
Whether you require a cosy family getaway, or the perfect venue for a world-class conference, aha Greenway Woods Resort has it all. Outstanding accommodation, top-notch service, delectable cuisine and an enviable setting. aha Greenway Woods Resort is an ethnic inspiration, a perfect and refined destination to explore Mpumalanga's spectacular scenic beauty and abundance of wildlife. The 25-chalet resort is located near the small, eccentric town of White River in the Lowveld, 27km from Nelspruit, 18km from the Kruger Mpumalanga International Airport, and 30km from Kruger National Park's Numbi Gate. aha Greenway Woods Resort borders the White River Golf Estate. Other activities in the area include mountain bike trails, fishing, tennis, golf, visiting a citrus winery, restaurants and pubs, and lifestyle centres. Attractions: Kruger National Park, Sudwala Caves, Sudwala Dinosaur Park, the Lowveld Botanical Garden, Croc River Enviro Park, and more. aha Greenway Woods Resort facilities feature: DSTV with selected channels in rooms (full DSTV available in bar), a fireplace in chalets and some Deluxe rooms, school holiday Kiddie's Programme and a Kiddies Games Room. Also a Spa, Restaurant, Bar, Conference Centre, Swimming Pool, Trampoline, Pool Table, Volleyball, Outdoor Chess Set, and more. ... more   less 
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Also Known As:
Greenway Woods Hotel White River
Aha Greenway Woods Resort White River, South Africa - Mpumalanga

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