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“OK rooms but overpriced”

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Peermont Walmont at Graceland
Ranked #1 of 3 Hotels in Secunda
Reviewed August 3, 2010

The Graceland tries to replicate a Las Vegas experience in Secunda with limited success. While the Hotel itself is ok, the casino and restaurants are nothing to get excited about. The extra charge for broadband is surprising, especially with the room prices they are charging. Way too much for Secunda but that is probably due to the limited competition.

  • Stayed: January 2010, traveled on business
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2  Thank boeseknecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 - 110 of 118 reviews

Reviewed May 31, 2010

no place to find food after 2 in the morning at hotel,,did not see any winners in the casino!!signs to lead hotel guests to check in reception very poor.staff noisy in corridors of hotel all night/day-this is very unprofessional.renovators working on site in casino area spraying who knows what--could not stop coughing(who pursue renovations on weekend when casino is busy?)

  • Stayed: May 2010, traveled as a couple
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1  Thank mrs_naidoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2010

Just spent easter weekend at Graceland. What should have been a relaxing time turned out to be the most irritating break-away experienced in a long time.
The hotel has two lifts, one out of order for whole weekend, resulting in long waits for the lift. Getting back to your room took ages.
The casino is dirty, old machines (can you believe they still use coins!) and apart from the dirty hands, invetibly when cashing up the hopper runs empty or the machine doesn't pay out all your money. Trying to get an attendant to assit was a nightmare. The staff walked around with sullen faces, most unfriendly.
Never Again!

  • Stayed: March 2010, traveled as a couple
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2  Thank MarieAnnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2010

Graceland Casino Resort in Secunda is just NOT the place to be. Apart from the very poor quality in service the casino has a very bad history with robbers. The March 2010 robbery was one of 4 in just a short time. And it’s not only the four that took place in the history of the casino. It is really unfortunate that a patron was shot dead at the March 2010 robbery. Just shows you how poorly the security of the resort is. Apart from the robberies, the casino has a very bad payout ratio. I’ve gambled at many casinos around the country and internationally, big and even smaller than Graceland. Never have I encountered a bad payout ratio than Graceland. The hotel service is what you can expect from a hotel associated with a casino with such a bad security record…guess their not so Graceful after all. Elvis will turn in his coffin if he knew the casino was named after his home!!!! I advise visitors not to visit Graceland without a body guard or 2. Even that might not help.

Do not go to Graceland until they can prove to go through a year without a robbery!!!!
That will be a first ever for them!!!!

  • Stayed: March 2010, traveled as a couple
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29  Thank FACEBOOKTRAVELER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2009

Hi guys, we have just spent 3 days with the Horse racing group at you hotel. Apart from the pro shops staff everything else was great.The 2 youngsters in the pro shop need to be sent on some type of course on friendliness as well as how to work with clients.The youngster with the glasses especially has absolutely no idea and enjoys serving customers while talking to friends on his sel phone or browsing the net /emails.On Sunday we booked a cart and could only played 9 holes as their was a 5 ball of slow players in front of us.The response from the pro shop was that you dont have marshals on the course and that they cannot give refunds if we are only playing 9 holes.This would never have been the case if the course was marshaled correctly and the 5 ball ahead of us was not allowed to play.

We had a similar experience in April with the same staff member regarding a prize which was issued for nearest the pin for two on the ninth.The prize was a R20 voucher at the local pitza shop which I thought was quite laughable since it cost you R20 to enter the competition. When questioning the value of the prize handed out the response was again one that you would not expect to receive from a hotel staff member.

My trips to Graceland have always been good and the friendliness from hotel staff as well as casino staff has been great, when you pay good money to play golf and the experience is not great as you are used to receiving it spoils the hard work everyone else is putting in to make in a unforgetable experience.

Come on guys get your act together!!

  • Stayed: May 2009, traveled with friends
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2  Thank cappyBoksburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2008

Visited Gracelands for a weekend in a very cold July but the hospitality and friendly staff more that made up for the cold.
Every request was met with a smile and total efficiency. The staff on the Casino Floor are an absolute pleasure and in no other casino have we seen a more jovial friendly bunch who were more than prepared to put up with our rowdy crowd, Ten out of Ten to all the staff from the reception to the cleaners.

  • Stayed: July 2008, traveled with family
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Thank Linda91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2008

My wife and I had our wedding at the Hotel, and most of our guest stayed over for the weekend, including us for the wedding night.

The overall quality of the service and the food was extremely poor. The problems started when I arrived early the Saterday morning to drop off some "goodies" that had to be placed in the junior suite we had booked as part of the wedding package 10 months previously. The first reaction from the reception staff was there was no booking. After demanding to see the manager, we were told that the room was given to somebody else.

After about 70 minutes of arguing and fighting with the manager, we were given an upgrade to the presidential suite.

The next issue was that nothing was ready for the wedding reception by 10:00 that morning - and the wedding was supposed to start at 15:00. We had to round up family and guests to help get the venue ready, and about half of the items that was part of the package was not available (we prepaid for everything).

We got the venue ready with less than 1 hour to spare, with my wife rushing back to her room to get ready -not the perfect start to your wedding day!

The next problem was that the menu we selected was not prepared, but a totally different menu was used (one of the cheaper options, not the deluxe package we chose) rendering the printed menus we had made useless and embarrasing - and most of the food appeared to be a couple of days old at best. Most probably left overs from the new years party.

The room upgrade we received was a bit of a disaster, none of the promised items such as champagne and fruit baskets I paid for was in the room , and the room was a bit "tired" looking.

When booking out the next morning, the hotel rooms we booked at discounted rates for our guests, were suddenly no longer at the lower rates. We did not realise this until more than half of our guests paid for their rooms.

After complaining to the General manager on the Monday, as well as the Manager in charge of catering, and being promised that they will write a letter of apology to my wife - still waiting for it! and that they will refund the money for the items not delivered - they subsequent had the guts to bill us for "2 additional guests" at the reception.

I would strongly recommend not using this hotel for any events and if you do, do not pay for it before the time.

definately below 1 star rating!

  • Stayed: January 2007, traveled with family
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2  Thank SaKiwiAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peermont Walmont at Graceland

Address: Walter Sisulu Street, Secunda 2302, South Africa (Formerly Graceland Hotel Casino and Country Club)
Phone Number:
Location: South Africa > Mpumalanga > Secunda
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Secunda
Price Range: $89 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peermont Walmont at Graceland 4*
Number of rooms: 98
Official Description (provided by the hotel):
Enjoy elegance, style and grace...the 4-star Walmont hotel at Graceland offers 98 rooms and suites, all featuring panoramic views over the golf course or pool terrace. Décor and furnishings offer traditional elegance and allows the stylish Victorian-American theme to continue from the grand foyer right into your room. The rooms incorporate all the facilities demanded by today's discerning traveller, including air-conditioning, satellite TV, wireless internet access (Wi-Fi) and the luxury of 24-hour room service. The Graceland Country Club facilities include a Gary Player designed, 18-hole championship inland links-style golf course. Guests also have access to the casino, dining, convention and variety of recreational facilities.The hotel features (98 rooms) with 62 Classic rooms, 31 Deluxe rooms, 3 Junior suites, 1 Presidential suite and 1 Special assistance room. Smoking and non-smoking rooms available. Check-in after 14h00 / Check-out before 11h00. ... more   less 
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Also Known As:
Peermont Walmont At Graceland Hotel Secunda
Graceland Casino

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