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“Excellent service by Management - 2nd Great experience!”
Review of AmaZulu Lodge

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AmaZulu Lodge
Certificate of Excellence
Ballito, South Africa
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent service by Management - 2nd Great experience!”
Reviewed June 19, 2012

We're 60 somethings who love the wild and off beat surroundings of St Lucia. Once again we were welcomed by a staff who genuinely feel they are happy to see you (quite rare nowadays). Shona, the manageress, was most helpful and helped us organise our sightseeing days (lagoon cruise, game drives and day excusion to Cape Vidal).
On returning home each day, it was an absolute pleasure to find our rooms expertly cleaned and the beds (with crsip linen) neatly made.The rooms are tastefully furnished and the en-suite is very Europeanish.Nice!

Breakfast was superb and the staff quickly got to know our differing likes. Amazulu Lodge is right on the Main Road of St Lucia so each eveing we took a stroll to the local restaurants and then ambled back to the lodge a 10-15 minute walk.

We only discovered the lodge's beauty spa on our last day but will check it out next year.

Oh yes. there is a ski boat club a kilometre away (use your car) which is a wondeful watering hole for hippos and humans alike! Very popular with visitors and locals.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cliff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    70
    66
    38
    6
    6
See reviews for
38
99
8
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Richards Bay, South Africa
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 14, 2012

Once again my wife and I stayed at Amazulu Lodge. The service from both Management and staff was five star. Great breakfast in the magnificent garden and pool area. We were assisted by Shonah with all our needs including tours etc. We will be back.

Room Tip: We love room three and ten
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacues B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 18, 2012

My family and I stayed here for two nights this month (April). Having stayed here before I recommended the accommodation. I was so embarrassed and disappointed! The bathrooms had leaks and smelled of urine. The rooms were supposed to be serviced once a day, however the baths were still dirty upon our return in the afternoon. A single bed for an additional person charged at an exorbitant rate had a mattress that was so thin that we had to request two new mattresses to put on top of that one so that the slats on the bed didn't poke through.

Breakfast was a huge disappointment as it took ages to get eggs served and by then the food was cold.

Our bill at the end of the stay was in a shambles and the lady at reception couldn't locate my proof of payments in order for us to properly settle the bill. Items were charged for from the bar fridge in the room, which were not taken.

We also had a problem with noise at all hours from the people in the unit next to us and the neighbouring accommodation.

I will not be staying here again or recommending this place to anyone.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SadieSteytler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2012

The bathroom reeked of urine, I doubt it was cleaned at all! The bathrooms in the actual St Lucia estuary were better maintained and neater. Check out time is 10 o'clock , check-in time is 14:00 surely that was ample time to clean a small room and bathroom. Management obviously made no effort to ensure standards were maintained, as their attitude was blase' : pretty much like ' sorry, sorry, we have problems with some of the staff.' Breakfast is pretty standard, it easy to tell that it is kept down to basics. Parking and access to the car park is tedious,thus making moving luggage painful: you have to park at a higher level and walk down stairs with your luggage to your room, no effort is made to assist you in any way what so ever. Little thought has gone into the layout of the actual lodge as all rooms have large windows overlooking the pool. While this makes for a pretty photograph(as seen in the brochure) it does not provide much in terms of privacy or peace for the visitor,as all passers by get a clear view of your room and you get to hear all their chatter. I am curious as to the grounds that Amazulu Lodge received its 5-star rating, it may have it in terms of some trimmings, but i felt it was MOST CERTAINLY LACKING in terms of customer service and excellence of experience! Awful experience!

  • Stayed December 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2011

I would not stay at this establishment again or recommend this establishment to anyone.

We stayed there the 14th & 15th Sept 2011 and were kept awake all night, by guests in the adjacent room on the first night and neighbours on the second night. While the establishment seems acceptable and the manager tried all they could to help, it meant my wife and I moved rooms late into the evening and slept in single beds on the last night of our honeymoon, but were still charged a full rate.

Any good points the establishment has is overshadowed by how noisy the area / adjacent rooms / neighbours could be.

Regards

T.Webb

  • Stayed September 2011, traveled as a couple
    • Sleep Quality
Helpful?
Thank Taberw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilthoven, The Netherlands
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 4, 2011

Rooms are good, location on the main street. Nice pool.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank edwinwijnen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leefdaal
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 5, 2011

Pleasant stay (clean , comfy ,very calm and friendly at reception)to visit Saint -Lucia.We spend 2 nights end of April (less tourists this period)and we enjoyed visiting the whole area. As we where 2 family's with 6 children we ordered lunchpackets for the 2nd day : very democratic prices and top!!
Just a little issue at breakfast : kitchenpersonal is very slow..(not enough on the buffet and they bring 4 toasts each 20minutes , although there are 25 people waiting to eat and to leave early at morning..) dispatching problem ?

Stayed April 2011, traveled with family
Helpful?
1 Thank AnnBelgium31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AmaZulu Lodge

Property: AmaZulu Lodge
Address: 107 Mc Kenzie Street, St Lucia 3936, South Africa
Location: South Africa > KwaZulu-Natal > St Lucia
Amenities:
Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #8 of 32 Specialty Lodging in St Lucia
Price Range (Based on Average Rates): $
Hotel Class:4 star — AmaZulu Lodge 4*
Number of rooms: 20
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