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“Pleasant room and good service”

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Protea Hotel by Marriott Nelspruit
Ranked #7 of 18 Hotels in Nelspruit
Reviewed July 29, 2013

The hotel is situated close to the Kruger International airport on the N4 that runs through town. The room was spacious, with good bedding, all the amenities (coffee station, soaps etc) and had a desk that could be used for work purposes. Curtains shield the early morning light and guartantee a good nights rest if you want to sleep a little longer as almost all rooms face the rising sun.
New fittings in the bathroom with appropriate handles at the bath for the elderly or frail.
Service was good and the breakfast boxes we ordered was on time and contained the items we requested.
Situated close to a filling station if you need to fill up before leaving to our next holiday or work destination

Room Tip: The rooms closest to the road will be a bit noisy as the N 4 pass in front of the hotel and trucks c...
  • Stayed: July 2013, traveled on business
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1  Thank pretoriamariev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded August 1, 2013

Dear pretoriamariev

Thank you so much for your positive comments and review on TripAdvisor.

I am delighted that you were happy with the size of the rooms, bathroom fittings and amenities. We do our best to ensure that our GUESTS have access to all the necessities and that every comfort is extended where possible.

Protea Hotel Nelspruit is perfect for business and leisure travellers. Whether one needs to do some work in the lounge or relax by the pool, we have them both and the STAFF will be happy to provide the best GUEST service.

We wish you safe travels and look forward to welcoming you back.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviews (141)
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101 - 107 of 141 reviews

Reviewed July 24, 2013

The Protea Hotel in Nelspruit is a very nice, upmarket hotel. The staff are friendly and helpful...everything one normally expects from a Protea hotel.

Unfortunetly it is not located in a nice area, it has no view to speak of and for what you are paying, it's overpriced in my humble opinion.

For the same price one can book into a very nice B & B close to the city and enjoy panoramic views of the Lowveld.

I know alot of business people passing through Nelspruit stay in this hotel - and that's who I'd say this hotel is for...business people.

Debs Sutherland

  • Stayed: August 2012, traveled on business
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Thank kayleighandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded August 1, 2013

Dear kayleighandrew

Thank you for your review and for sharing your feedback with the TripAdvisor community.

I am fortunate to work with such a passionate and motivated TEAM who are continuously striving for excellence. Your appraisal of our friendly and helpful STAFF is great to hear and will certainly inspire them to continue.

We are located slightly outside the centre of Nelspruit; the convenience of town is nearby, as well as all the attractions that Mpumalanga has to offer. One is able to escape from the busy city life and relax.

I appreciate your feedback and will certainly bring it to the attention of the TEAM. We hope to have the opportunity of welcoming you back soon.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed May 2, 2013 via mobile

Stayed at this hotel for 1 night on a business trip at first the check in was very friendly, helpful and seamless, the grounds and hotel once inside do not make you feel as if you are in the city. Staff are all super friendly and helpful and I enjoyed the stay, my room was clean and big enough, I will stay here again, very pleasant experience.

  • Stayed: April 2013
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Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded May 5, 2013

Dear Greg K

It was a pleasure hosting you during your stay and thank you for posting such a lovely review on TripAdvisor.

Protea Hotel Nelspruit is perfect for leisure and business travellers passing through. You explain the environment and grounds of the hotel so well and one is really able to relax and switch off from the busy city life.

Comfort is essential for all our GUESTs and I am so glad that your room met your needs. I am very lucky to work with an amazing TEAM and it is great to know that their friendly and helpful attitudes are extended to all our GUESTs.

I hope to welcome you back again when you are next in Nelspruit.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed April 12, 2013

I've stayed at this hotel multiple times, most recently in December, 2012. I have to say I've been really impressed with the property each time I've stayed there.

First, the property is very clean- their staff do a nice job keeping things looking nice. Also, as others have said the staff is very friendly. Once or twice we have asked if we could have a king bed instead of two queens, and while they haven't always been able to accommodate our request, they always seem to try to, which I appreciate. Also, wifi is free but it doesn't reach all of the rooms. It would be a nice touch if they could extend this service beyond the rooms located near the lobby.

Location-wise, the property is on the outskirts of Nelspruit on the main road leading to Kruger. This seems to be a pretty safe area (more so than the downtown at night). Nelspruit is not really a big town ( it's about a 10-15 minute drive to anywhere in town), and the hotel is located within an easy drive to Kruger (though it doesn't give you the lodge feel, but something more akin to a Hilton or Marriott)

In conclusion, I'd highly recommend this hotel for the visitor to Nelspruit.

  • Stayed: December 2012, traveled as a couple
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Thank chynak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded April 15, 2013

Dear chynak

Thank you for your continued support of Protea Hotel Nelspruit and for posting a review on TripAdvisor.

Attention to detail is important to us and the STAFF is doing a great job in achieving this. We appreciate your praise of the friendliness of the STAFF and their continuous efforts to keep the hotel looking fresh.

As part of our commitment to offer the best GUEST service, we try to assist with all requests. Although we have not always been able to fulfil your bed configuration requests, I am happy to hear that the STAFF does try.

Although we are slightly outside the centre of Nelspruit, you have the convenience of town nearby and are only a short distance from all the attractions that Mpumalanga has to offer.

Until your next stay with us, we wish you safe travels.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed April 2, 2013

We needed accommodation for 7 people on relatively short notice and got 4 rooms at the Protea Hotel in Nelspruit. Having had very noisy rooms at the last Protea Hotel in Clarens we looked up the reviews and based on the write-ups asked for more quiet rooms. Our request was met 1/2 way by getting 2 street and 2 yard facing rooms. This was totally acceptable. The rooms are comfortable. Bathrooms are adequate. On odd occasions the hot water for a shower seems to get cold for the 2nd person. There is a nice seating area next to the pool. The water feature in the pools was a little irritating when sitting with a group trying to have a conversation as it has got a very strong water flow.
The facility is clean, the staff friendly. I can recommend this hotel and would stay there again.

  • Stayed: March 2013, traveled with family
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Thank WILLY l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded April 8, 2013

Dear WILLY I

Thank you for the great review on TripAdvisor. I am happy that we could help at such short notice. Although two of the rooms faced the road, we are glad that this was acceptable.

I appreciate you mentioning your concerns about the showers, which have already been attended to. We are investigating the option of reducing the water flow near the pool so that it is less intrusive.

Providing comfortable rooms, clean facilities and a relaxing area by the pool is just part of what one can expect at Protea Hotel Nelspruit. The STAFF will be commended on their efforts to create a friendly environment.

We hope to welcome you back soon.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed February 28, 2013

I was happily surprised when I entered this hotel... the staff are exceptionally friendly and courteous. The rooms are clean, the quality of the food was way more decent than expected, with limited options of known Hotels... this was most definitely a worthwhile stay and will definitely be back.. the only downfall of this hotel is the noise from being so close to the main road... however, I have to admit the accomodation and friendly staff make it worthwhile..

  • Stayed: February 2013, traveled on business
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Thank Tania T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded March 5, 2013

Dear Tania T

I am delighted that you were able to have such a positive experience during your recent stay at Protea Hotel Nelspruit. Your review on TripAdvisor is appreciated by the entire TEAM.

It is always great to hear when a GUEST has had a wonderful stay all round. Your comments about the friendly STAFF, good food and clean rooms assure us that we are on the right track to achieving excellence.

We are currently looking at ways to reduce the noise level in the rooms near the main road.

I look forward to your return and making sure that your next stay is as worthwhile as this one.

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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Reviewed February 27, 2013

We booked the hotel when traveling back from Kruger Park. First we booked it for one night but then decided to extend the stay to 3 nights. We wanted to have some relaxing time before Johannesburg and trip back home. It was perfect for us. The room was huge with a nice pool view. The bathroom had good size and was clean. Since there was no one there during the day we had the pool chill out area to ourselves. The restaurant was also ok if you do not feel like leaving the hotel. We found nice spa close by where at reasonable prices you can get pleasant treatments. Really enjoyed our stay there.

  • Stayed: October 2012, traveled as a couple
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Thank TravelerIS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel by Marriott Nelspruit, responded to this reviewResponded February 28, 2013

Dear TravelerIS1

Your review was such a joy to read and the fact that you extended your stay really assures that you felt comfortable and relaxed.

I am happy to hear that your room was spacious, along with the bathroom. This truly makes a difference and your pool view added to that.

As you were looking for a relaxing stay, I am sure that having the pool to yourselves was perfect. We strive to achieve excellence in all we do and I will be sure to discuss your comments regarding the restaurant with the TEAM.

Your discovery of the nearby spa is fantastic news, especially seeing as they provide a great service with value for money.

We look forward to your next visit!

Kind Regards
Jacques Jordaan
General Manager
Protea Hotel Nelspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Nelspruit

Address: 30 Jerepico Street, Nelspruit 1201, South Africa
Phone Number:
Location: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Nelspruit
Price Range: $87 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Protea Hotel Nelspruit

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