We stayed at the Protea Hotel during December 2012 and January 2013. From the moment we entered the hotel we felt and were treated like the only guests in the hotel. The person that was responsible for this was Francois. We had no advance booking at the hotel. He went out of his way to accommodate us. He was proffessional and friendly. Because of our first experience at the hotel we returned again in January 2013 and again was surpised at the welcome we received. This time we dealt with Yolanda. The staff is very well trained and this reflects in the service we received. No request we had was too much trouble.
Every staff member we encountered went out of their way to make our stay as comfortable and relaxing as possible.
The beds are very comfortable and the maintenance of the hotel overall is of high standard.
Even the security staff were friendly and happy to see us again - I could not believe they remebered us.
We will be returning in March and August 2013 for two very special occasions and are looking forward to celebrating with Yolanda and other staff members.
When in the area we will always stay at the Protea Hotel.More
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