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“A safe option”

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Protea Hotel by Marriott Nelspruit
Ranked #7 of 19 Hotels in Nelspruit
Cape Town Central, South Africa
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A safe option”
4 of 5 bubbles Reviewed September 21, 2012

After a disastrous stay at the Protea Hotel in Centurion this one was a relief. The hotel was clean and fresh and the staff very friendly and efficient. Nothing spectacular or out of the ordinary but it was a good, safe option. Dinner was ok. Not great, but edible. We arranged a breakfast pack as we left the hotel at 5am. Not a hugely exciting spread, but it filled the gap and the staff were very accommodating when we requested our flasks be filled with coffee. For business travel this appears to be a reliable option.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandiman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, October 9, 2012
Thank you for taking the time to comment on your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,
Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    25
    63
    27
    7
    8
See reviews for
27
26
5
60
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Grand Baie
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 28, 2012

Driving from johannesburg towards the kruger park with kids it was the perfect overnight stay. Good location not to far from shopping center. The room was clean and recently renovated but did not have a mini bar fridge.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mirsada T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, October 9, 2012
Thank you for taking the time to comment on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we would like to point out that we have mini bar fridges available on request, alternatively all our Executive rooms are equipped with them, regardless we hope that you will be staying with us again soon.

We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,
Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Cape, South Africa
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

This hotel is more suited for business travel but was perfectly good for our break away to the Kruger Park. All facilities are clean and updated. Unfortunately the hotel is not based in a very scenic area but is close to all the Nelpruit attractions and only about 30 to45 min drive to the Kruger.The only negative is the slow service around the pool and the restuarant.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank savistor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, October 9, 2012
Thank you for taking the time to comment on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we would like to point out that we have taken your feedback into consideration and that we have investigated your concern with regards to the service at the pool.

We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte
Level Contributor
122 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed August 7, 2012

As a frequent traveler and having an open mind in terms of expectations, I right this quick review. I stayed here for one night and for the purpose of business I would say it's a comfortable stay. The beds are nice and have comforters (something that this level of hotel doesn't always have). The rooms have been renovated recently and are very modern. The TV's are flat screens, but limited channels with average reception. In terms of service....it's South Africa. There seems to be an expectation of don't expect much in terms of great customer service and you will be happy. This is true for just about everywhere you go. I stayed at several of the Protea hotels from Durban, Port Elizabeth, East London and Bloem. They all are the same and provide a nice stay at an affordable price. I noticed someone mentioned being robbed. If traveling to South Africa you must just be aware of your surroundings. I can't say it's more dangerous than other countries, but I would have a higher level of awareness when walking out at night.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brianparsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, August 13, 2012
Thank you for taking time to write a review on you recent stay at Protea Hotel Nelspruit. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your interests and concerns are therefore extremely valuable to us.

We are pleased to know that you found your stay comfortable and that you approve of our newly renovated, modern rooms.

Thank you once again for taking the time to comment on your stay and we hope to have the opportunity of welcoming you back!

Yours sincerely,

Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 31, 2012

We dropped off a colleague at this hotel and while he was checking in we inquired as to whether or not there was an ATM in the hotel because we didn't know the area and needed cash for gas to get back to Kruger National Park. The desk staff said no and told us of one right at the corner just outside the gate of the hotel. While I was getting my cash at the ATM a man approached my boyfriend at the driver's window and distracted him and tried to open his locked door. While that was happening someone else opened the back passenger door, stole his professional camera, lens and cell phone to the tune of $7500 plus. They took off in a car so just be very careful in this area. Be sure you know how the car locks operate when letting one person out of the car.

My complaint with the hotel comes from the fact that we went right back there after it happened to let my colleague know...he is my supervisor from work....and when I told the front desk what happened all she said was "sorry", no offer to call the police for us. We were so upset about it, still had to stop for gas which was right across the street from where we were robbed and we had to get back to Kruger before the gates closed. We just wanted to get out of there so weren't thinking about what we should do. Hindsight being 20/20 we certainly would have done things differently but some guidance from the hotel staff would have been nice.

  • Stayed July 2012, traveled on business
    • Location
    • Service
Helpful?
1 Thank V S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, August 6, 2012
Thank you for taking the time to comment on your recent experience at Protea Hotel Nelspruit.

Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.

Please accept my sincere apologies for the disappointments you experienced during your recent stay. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Nelspruit are usually proud to offer. We would just like to point out that the ATM is located in a separate business complex adjacent to the hotel and not just outside the hotel gates. However we can advise that your comment has been addressed and action has been taken to rectify the problem area.

We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.

Kind regards,

Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nelspruit hotels

Secunda, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 15, 2012

Reception did take a bid long, The guy ask us to pay again. We had to rectify him and tell him we did pay over the internet. Then he ask us to pay an extra tourism levi, that was not included in the original asking price. I really think at R750 a night just for the room, all small levi's needs to be included.
For the handyman: Our bathroom door couldn't stay close without locking it. The small dusbin in the bathroom foot opener is broken, this needs to be replaced. The towel hook on the back of the bathroom door is almost totally loose.
The biggest disappointment was that there was no vanila icecream for a Don Petro at 22:00.
If you have a sportcar you are going to struggle with the big speedbum's. There is about 3 of them and my normal 3 series was struggling over it, touch the first time.
Otherwise, the staff is very friendly, love the free drinks at reception. Love the free mags even the African Forbes was in the lobby. The room was 100% clean. Will go again

Room Tip: Ask for a room with a view over the pool
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJKabousie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, August 7, 2012
Thank you for taking the time to comment on your recent stay at Protea Hotel Nelspruit

Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.

Please accept my sincere apologies for any disappointment you experienced as a result of the Tourism Levy that you needed to pay extra, the bathroom along with the absence of the vanilla ice cream for your Dom Pedro. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Nelspruit are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken to rectify the problem areas.

We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.

Kind regards,

Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 15, 2012

the double rooms are excellent
would stay there anytime

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashley d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel by Marriott Nelspruit, responded to this review, July 26, 2012
Thank you for taking the time to comment on your recent stay at Protea Hotel Nelspruit

Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.

Please accept my sincere apologies for any disappointment you experienced as a result of the Tourism Levy that you needed to pay extra ,the Bathroom with all its shortcomings along with the absence of the vanilla ice cream for your Dom Pedro. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Nelspruit are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken to rectify the problem areas.

We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.

Kind regards,


Jacques Jordaan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Nelspruit

Property: Protea Hotel by Marriott Nelspruit
Address: 30 Jerepico Street, Nelspruit 1200, South Africa
Phone Number:
Location: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 19 Hotels in Nelspruit
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Also Known As:
Protea Hotel Nelspruit

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