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“Always a pleasant stay”

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Southern Sun Emnotweni
Ranked #1 of 19 Hotels in Nelspruit
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Always a pleasant stay”
Reviewed August 30, 2012 via mobile

Having stayed here a number of times on business I always look forward to returning. With friendly reception staff, all my requirements remembered and well appointed rooms good tv channels, I would highly recommend this place to stay. On recent visit I noted that the room service menu had not changed but was pleasantly surprised to see that the old dishes had had a revamp.

Stayed August 2012, traveled on business
Helpful?
Thank tnick48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_PeterMNelspruit, Guest Relations Manager at Southern Sun Emnotweni, responded to this review, September 5, 2012
Dear Mr "tnick8"

Thank you for a very pleasant review for the last stay you had with Emnotweni Sun. We are in the process of upgrading a few items in the hotel to ensure a quality stay for our valued guests.

The latest upgrade is converting 10 standard rooms to executive rooms wich will be completed by end September. The gardens received a revamp before spring arrived, and we are currently working on small but noticable items, which we hope you will enjoy during your next stay.

We appreciate feedback from our guests as this information regarding your stay, ensures that we concentrate on areas where recomended, share and enjoy comments where we have exceeded.

We hope you will visit soon to enjoy the facilities once again.

Regards
Emnotweni Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

318 reviews from our community

Traveler rating
    151
    111
    38
    12
    6
See reviews for
90
45
11
155
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Cape Town
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 24, 2012

Spent four days while on a business trip. Staff go the extra mile, always courteous, the service is impeccable. I took clients to the Hotel restaurant for dinner, they are still as one put it..."Dreaming about the Karoo Lamb Chops" the food was excellent!
Hotel is very well located, for business purposes this ideal.
Highly recommended.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bungee19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_PeterMNelspruit, Front Office Manager at Southern Sun Emnotweni, responded to this review, May 2, 2012
Dear Business Traveller,

We thank you sincerely for the wonderful comments posted regarding your stay at Emnotweni Sun. It is through positive feedback like yours that promotes good attitudes amongst our staff and the will to please our guests.

Thank you one again and hope to welcome you to our hotel in the near future.

Regards
Front Office Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 8, 2012

We stayed for the easter weekend.
The first night we stayed.
When arriving in the room, there was a faint smell of smelly pee coming from the bathroom.
I tried to take a shower and while inside didn't notice that the shower door didn't close properly, so when I was done, the whole bathroom was flooded.
The next morning, we reported it to reception asking for it to be fixed or if we could be moved to another room.
They said they were fully booked, so they assured us it would be fixed.
Later, on returning to the room, we took another shower, only to find it was not fixed with another flooding!
Not only that, but there was some really disgusting black gunk all around the shower floor, like it had not been cleaned in a few months.

The second day after returning back to the hotel after the bedroom had supposedly been 'cleaned' and 'serviced'. The smell of a men's urinal in a public toilet kept getting stronger.


We checked out a day before we were meant to leave as no one was willing to fix the problem. And the longer we stayed, the more grossed out we became.

The cleanliness is not up to scratch.

The breakfast was over salty and was not very appetising.
There were no healthy options except for fruit and stale rye bread.
You had to flag down a waiter before you could get a cup of tea or coffee.

This is not a true reflection on Southern Sun, as we have stayed at a few around the country and have never encountered such bad service and shoddy cleanliness.
Nelspruit Emnotweni needs to pull up their socks!
International tourists thinking its a 4 star will be very disappointed to find their standards are the equivalent to a 1 star rating.

Room Tip: Don't stay here.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RozanneWhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review, April 12, 2012
Dear Valued Guest

Thank you very much for your Trip Advisor Review dated 10th April 2012 where you were able to bring to our attention your concerns and disappointment regarding the cleanliness opportunities found in your room and our public bathrooms, alongwith other service elements as detailed during your recent stay at the Emnotweni Sun hotel in Nelspruit.

I have tried to contact you to discuss these concerns with you personally and will keep on trying.

Please accept our sincere apologies for the lack of service delivery as experienced during your time with us.

In addition, however, we would like to thank you for your comments as it is only through constructive feedback that we are able to remedy our shortcomings and deliver the level of service our valued Guests expect and deserve.

I would like to assure you that we take incidents such as these very seriously and as a result I have personally conducted an investigation into the below mentioned opportunities with our Management Team. Our Rooms Division Manager and our Executive Housekeeper, have conducted a full scale audit of the housekeeping cleanliness and services. They will, in addition, be addressing the shortcomings and opportunities as mentioned with their respective teams. Rest assured that we have instituted the necessary corrective measures and training to ensure that incidents of this nature do not recur.

I would sincerely appreciate the opportunity to discuss your stay with you.

Please could you contact me personally on 013 - 757 3000 at your convenience.

Yours sincerely


General Manager
Emnotweni Sun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gerrards Cross
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 25, 2012

Perfect hotel for springboard into Kruger. Well situated next to large shopping mall for last minute supplies. The hotel is set in excellent grounds with well appointed rooms. Staff were friendly and excellent. Food is generous with a large choice, very good quality and excellent value. Business services are efficient. Well worth a stay for business or pleasure.

Room Tip: Ask for a good one :)
See more room tips
  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdfTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_PeterMNelspruit, Guest Relations Manager at Southern Sun Emnotweni, responded to this review, January 29, 2012
Dear Guest - Excellent Stay, 25.1.2012,

We thank you sincerely for your positive feedback as your aim is to create great memories.

Through feedback, positive or negative, we strive to excel but rely on our guests to tell us what their experience was and therefore thank you for your time spent completing this review.

We are looking forward to welcoming you back to our hotel and hope to deliver the same experience you had, during your last stay.

Best Regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witbank, Mpumalanga, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2011

My fiancè and I recently went to Emnotweni Sun in Nelspruit and it was a fantastic visit!

We were shocked by the friendly and great service we recieved...
All the staff are friendly and helpfull, the service was great quality!
We would recommend everyone to go there and and enjoy what we think every hotel expierence should be like!

We hope to go there soon again just because of the great and friendly service!

Room Tip: We had a smoking room on the 3rd floor, there was no noise from the outside that we heard.
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janie_De_Villiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 12, 2011

This hotel is conviently situated next to the mall & casino. It has a beautiful garden, we even spotted baboons in the garden!

The room was fine - perfectly suited for my stay with all the necessaries. Breakfast was the usual fare but perfectably acceptable.

  • Stayed February 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SA-Safari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 2, 2011

There's a warm welcome at this hotel but in terms of value for money it's pretty disappointing. The decor looks a little worn and tatty and the rooms are tired looking. Service in the restaurant is slow and the food is distinctly bland

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PookeyPretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Emnotweni

Property: Southern Sun Emnotweni
Address: 15 Government Boulevard, Riverside Park,, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Phone Number:
Location: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Nelspruit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Emnotweni 4*
Number of rooms: 109
Official Description (provided by the hotel):
Southern Sun Emnotweni (previously known as Emnotweni Sun Hotel)is a short distance from bustling Nelspruit on the R40 to White River. Only 22km from the Kruger Mpumalanga International Airport,40km from the Kruger National Park and 210 km from Maputo, Southern Sun Emnotweni caters for business and leisure travellers alike. A fair blend of nature, beauty and Southern Sun hospitality makes this hotel the perfect location for a relaxing holiday. Southern Sun Emnotweni is situated in close proximity to the Emnotweni Casino and Entertainment Complex, Riverside Shopping Mall, Mbombela Stadium, other local landmarks and more, making it a convenient base for leisure or business travel. The hotel offers relaxing outdoor activities and facilities including a pool and a fully air conditioned fitness centre. The well appointed rooms offer a sanctuary for the traveller, with all the modern comforts required to ensure a rejuvenating and relaxing stay, including air conditioning and a private bathroom. Business travellers can make use of the hotel’s efficient conference venues and facilities while the hotel features a business centre with wireless internet connectivity. 500mb of free wi-fi access per day is available to hotel residents. ... more   less 
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