The hotel is excellent for a weekend stay. The rooms are quite spacious and it is very serene.
The hotel is fine - very similar to a travel lodge in the UK (or at least the accommodation we stayed in was like that - not in the main section of the hotel). It was clean and comfortable. The air conditioning worked. The balcony hadn't been cleaned in a couple of weeks given the build up of dirt on it. I walked around the room bear foot - and lay on the bed and friends pointed out how dirty my feet were (I'd been wearing shoes that day) so I expect the carpet doesn't get a good going over very often either.
All that said, as a stop over on the way back from Kruger - it was fine. The shopping centre opposite the hotel makes it easy for self catering.
African hotel staff were very friendly and helpful - and made the stay worth while.
The hotel food prices are a bit over the top - but if you can't be bothered to self cater .... you don't have to do the washing up! Rooms have cutlery and crockery for self catering. Recommend the hotel as a rest stop.
The Mercure desperately needs some help. It does have some things going for it, such as its location to most things in town and the large TV and couches. Unfortunately they don't live up to the Mercure standard set by other locations.
We stayed here on two different occassions. On the first occassion we were provided a newly renovated room that was spacious and clean. Overall it was a nice visit.
Our second trip we stayed for two nights, and the air con did not work properly during our stay. I was told that they did not have any other rooms to put us in and sorry. No discount was offered at all. Given the very reasonable cost of USD70 we paid, I decided not to make an issue of it.
Our third trip we intended on staying for a week because of medical work in town. My wife was about to deliver our second child so having a comfortable room was key in my decision of where to stay. Between the time we arrived and following the delivery of the baby we had to move rooms three times because the air cons were not working properly and the bed broke while my wife and new born were laying on it. Not ok with that. Furthermore the internet was slow and dodgy - it barely worked. My 3G USB stick was far superior than the wifi in the room that you have to pay for to use.
The staff said they had no power to provide a discount, only the manager, and when i spoke with her she only offered to discount one of our nights by 50% - out of an 8 night stay! I came to respect the Mercure brand from my travels in Europe but this particular property left me with quite a bad taste in our mouths.
We will be staying in B&Bs from now on as this one, large brand, property clearly isn't set up for quality stays.
I had a great stay at the Mercure Nelspruit. The hotel is convenient for a stop over when travelling between South Africa and Mozambique, or for visiting or doing business in Nelspruit. The new Ilanga Mall is situated directly opposite the hotel. The suites are airconditioned, spacious, clean and modern. There is a convenient kitchenette at the entrance equipped with kitchenware, a microwave, small fridge and a dish washing basin. The lounge area has a comfortable sofa with a large flat screen TV. The hotel also has a pool and a restaurant on site. The suites have a small balcony, overlooking the city. The only proplem I encountered during my stay was a problem with the key card, which didn"t want to open the door. Reception sorted it out quickly. The buffet breakfast offered a good variety of cereals, meats, eggs, etc.
I will definately return to the Mercure Hotel Nelspruit and highly recommend it to others!