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Leaves Lodge & Spa
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Reviews (290)
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All reviewson arrivalgreat settingexcellent serviceplace is beautifulshort noticea wonderful stayenjoyed my staythank you so muchfriends and familylucylodgeestablishmentgardenjacuzzimirrorhospitalityclients
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272 - 277 of 290 reviews
Reviewed May 13, 2012

This is a very neat guesthouse and lodge. The rooms are relatively well equiuped. Could do with better coffee! Maybe small Nespresso machines? The spa is particularly nice and I enjoyed it.

Pitty at it lacks a personal touch. Greeting and involvement of the owners.

  • Stayed: May 2012, traveled on business
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1  Thank DMSe7en
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

We chose to stay at Leaves Lodge as it is one of the selected lodges to stay if you want to play golf at Leopard Creek. Before travelling there I reviewed their web site and was quite excited to stay. This lodge is misrepresented on their website and frankly I have to wonder who in their right mind would give this place a 5 star rating.

The location and the grounds are beautiful. However, when we got to our room it smelled damp and stuffy. The roof was mouldy, the linen had holes, the tiles in the shower were dirty, the toilet roll holder was dirty and the curtains were torn. As we requested and paid for two executive suits only the one room given to us was an executive suite and the other one, which had no private lounge, was mere a standard room. Please note the photos attached which document our complaints. It was enough to understand that although it was a beautiful place, it is in dire need of upgrades and the management had awful standards of customer service. The owner, Thys, showed no professional attitude in his communication to us and was quite ignorant to our complaints. He refused to refund our money.

Based on my personal experience, I would NOT recommend staying at Leaves Lodge.

Stayed: April 2012, traveled with family
4  Thank Bez B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeavesLodge, Owner at Leaves Lodge & Spa, responded to this reviewResponded March 6, 2013

Leaves Lodge & Spa is the only registered establishment in Nelspruit through which guests may be invited to play golf at Leopard Creek. These guests booked 2 suites at Leaves for a week as they did not have another way of getting in at Leopard Creek than through us. They stayed with Leaves for some time, went to Leopard Creek for golf on our invitation and then wanted to cancel their booking in the middle of their stay. I explained to them that we could not refund them if they cancel their booking in the middle of their stay. This made them very unhappy, giving rise to this review. Leopard Creek has the strictest qualification standards and the fact that Leaves Lodge & Spa is the only establishment in Nelspruit listed with them should say it all. Kindly remove this review?

Thys
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2012

We spent a couple of nights at Leaves and loved it. So much in fact, that we bought some friends a gift certificate so they could stay there too!

We were in their Presidential Suite and the room was beautiful. But I have to concur with HK7 - the bedroom and toilet/shower are all open, which didn't bother us, but could be uncomfortable for some people.

The grounds are very impressive. The hotel is surrounded by lush gardens, and intricate walking paths that connect the pool & spa, sun deck, and lead to a small river that you can easily cross and walk up the other side for a great view of the hotel balconies.

The breakfast each morning was wonderful. (I still need to try and recreate the smoked chicken omelette here at home). And when they found out that my boyfriend loved Rooibos tea, they brought him a whole box to take home, for free.

The night we arrived, the owner - Thays - recommend a nearby restaurant, Zest. It was great!

  • Stayed: January 2012, traveled as a couple
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Thank Anna_Recommends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2011

Leaves was a huge dissappointment. Intially we were put into one of the newer rooms which had noot been completed in terms of decor. When it came to showering the drains smelt of sewerage and the water all ran out the shower onto the bathroom floor. When we complained about the room we were moved to another room which didn't have a shower door or curtain. At no stage during our stay did we have a manager apologize for the inconvience and he never followed up as to why we had requested a room change. In our new room we were woken up by noisy neighbours at 2am through the very thin walls. At 5am we were woken again by one of the employees sweeping rather noisly outside our room. Breakfast was not nice at all, in fact neither of us finished our food and the cherry on the top was that they had taken an All Gold bottle (premium tomato sauce) and filled it with a cheap and nasty alternative. The staff were friendly enough but seem to lack managerial guidance. At first glance everything seems great but actually leaves a lot to be desire.

  • Stayed: October 2011, traveled as a couple
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2  Thank Mandy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2010

We had 1 night at Leaves. Our room was upgraded to a superior one (which we were greatful for). The room was huge & very well equipped and luxurious. However both the bathroom and toilet were open concept! Very silly idea, especially for the toilet. Makes it a very unconfortable situation when you have 2 in a room.
The maid was very pleasant and helpful.
Dining and common living room area is very tastefully done up.
As we were travelling during World Cup season, we unfortuantely had to pay exhorbitant prices.

  • Stayed: July 2010, traveled as a couple
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Thank HK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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