We were day visitors at Pestana going there for Sunday lunch and a swim for the kids. We decided to not partake in the spa offerings upon our quick scan of the surroundings. We believe we were fortunate to not have stayed longer.
-Great location and beautiful views of the Crocodile River from the restaurant deck
-Nice swimming pool where the children spent the afternoon.
-All wines were marked down to R110
-Incredibly shocking service first in the restaurant and then at the pool side sitting by the pool loungers. We had to top up our own glasses and wine glasses not changed over a period of 4 hours.
-Limited food menu and substandard food. Over cooked fish and lamb chops dry and tough as leather even though I had asked for medium prepared.
-We asked to rent swimming towels for the duration of our stay and were told it was not possible because we were not overnight guests.
-The state of lawn around pool was very bad with a lot of thorns and almost impossible to walk on.
-State of pool side furniture in a very bad condition and dirty.
All in all, nothing inspired us to look to Pestana for a future overnight stay and definitely unbecoming of a 4 star establishment.
- Official Description (provided by the hotel):
- Graded TGCSA 4-star, Pestana Kruger Lodge is situated 700 meters away from Malelane Gate, the most southern entrance to the Kruger National Park. The Lodge is surrounded by 22ha of indigenous gardens and bush with magnificent views of the Crocodile River, which forms the border with the Kruger National Park. Accommodation comprises 74 well-appointed rooms, all with modern facilities. The Lodge is a great choice for families wanting a relaxing holiday in the African bush. ... more less
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- Also Known As:
- Pestana Kruger Hotel Malelane