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“LOVELY”
Review of Highgrove House

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Highgrove House
Ranked #8 of 12 Hotels in Hazyview
Certificate of Excellence
JHB
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“LOVELY”
Reviewed May 2, 2012

We have just returned from 4 days at Highgrove and this is the first time that a guest house ends up exceeding every expectation given by their website. We were given one of the more luxurious suites (I assume) because we were staying for 4 days. No mention was made of our upgrade. We were treated like royalty, the staff was lovely and nothing was too much trouble. The little extra’s that we were given (and might I mention- not charged for!) made us feel thoroughly spoilt. The chef even saved me a piece of cheesecake from a dinner I missed- and when I got home and opened the box- there were 4 pieces! Thank you Kathy, Natalie, Veli, Shuanne, Auphry and all the others who made our stay a pleasure. We will be back.

  • Stayed April 2012, traveled as a couple
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Helpful?
1 Thank DrDalene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • English first
  • French first
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  • Any
English first
Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 12, 2011

I am a frequent visitor to Highgrove house and must stress during my last eight visits I have never experience anything negative about the estabishment. Food is good, accomodation is good, Service is Good and oh by the way the decor is outstanding.

Highgrove House is part of an open and fresh air world class estabishment and I am very sure that leaves and insects that falls into swiming pools happens any where in the world.

During my visits I always ask for room number one and has been very Lucky as of the eight visits i had the privilege of staying in room number one six times. One of the biggest attractions to this rooms is the large bath, outside showers and the suana but most off all is the Beautiful smell of the log fire place.

Well done keep up the good work.

Leon Burger

Room Tip: Room nuber one or eight
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  • Stayed October 2011, traveled with family
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Helpful?
1 Thank Le0nburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2011

I'm surprised by the overwhelmingly positive reviews below, as our experience at Highgrove House was very poor. We stayed for one night on our recent honeymoon (it was recommended by a UK agent, who we have complained to).

The only positive thing I can say is that the grounds were lovely and very peaceful.

Our room (the honeymoon suite) was large but very dated in terms of decor and smelt extremely musty - keeping the windows and doors open didn't do anything to alleviate this. We were shown our private pool, which hadn't been cleaned and was covered with a layer of leaves and dead insects.

We found the dinner (a 5 course set menu) very disappointing. The food was served in a 70s style which admittedly may be to other people's tastes. Unfortunately the quality wasn't good either - pre-dinner snacks were greasy, the bread was stale and the meat and vegetables overcooked. We expected a lot more from an allegedly award winning restaurant. We also suspected that the bottled water had actually been filled from the tap as the screw tops were loose.

We felt that this hotel was living off former glories, and would recommend that any honeymooners - particularly young people (we are both 30) avoid it.

  • Stayed September 2011, traveled as a couple
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Helpful?
4 Thank CSMW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathyrussell, Owner at Highgrove House, responded to this review, October 2, 2011
Thank you for your feedback provided during your stay with us. As the new owner for the past 3 years of this classic English Country style establishment boasting Persian carpets and antiques, it is regrettable to hear that you experienced some significant product gliches whilst staying over at the Lodge.

The staff have worked at the Lodge for the previous owners for many years and we constantly strive for improvement and excellence and provide ongoing training where necessary. We are situated on a working avocado and macadamia nut farm with huge 100 year old trees and endeavour to utilise all fresh produce, as well as organically home grown vegetables and herbs for our meals. We also produce our own honey which is our on-going commitment to the environment.

We can assure you that this is not the standards we strive to provide to each and every guest. and will investigate the elements mentioned in your review, and take action accordingly.

As you really only had one night with us and could not experience everything we offer, we do hope that you will not refrain from visiting us when you are in the Kruger Park area in the future.

Yours sincerely
Kathy Russell
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
119 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 30, 2011

We came to Highgrove Lodge in ‘low’ season Sun-Tues break. We got a very good rate for an orchid suite. If you can get suite number 1, it’s more private than the rest. (Pool and sauna)
It’s the quality finishing touches that puts this lodge on my places to stay map. I don’t think I have had such good service and eye to detail since staying at the Palms in Zanzibar. It is family owned and run, with Kathy the owner running the nut and avocado farm as well as the lodge.
The food is good quality and plentiful, breakfast is a highlight in particular if taken in the gazebo looking over the hills, weather permitting.
The Lodge will arrange activities for you if you like, but we just enjoyed the peace and quiet.
I highly recommend a stay here.

  • Stayed August 2011, traveled as a couple
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Helpful?
Thank Dtruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wicken bonhunt, essex
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 26, 2011

Jacquie & her son Greg looked after us through out our stay even to the extent of rescuing us when our prearranged car(by UK travel company) for the airport failed to show up they sorted us out on their bank holiday with alternative transport & we caught the flight.
On a differnt day Greg took us for a long walk through their grouns and orchard very interesting indeed.
The views and general surroundings were lovely, food was superb. Couldnt ask more.
We will strongly recommend it to all!

  • Stayed August 2011, traveled as a couple
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Helpful?
1 Thank tiggersuperstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 7, 2011

A memorable two night stay. Luxury accommodation with private pool and sauna and a separate sitting room complete with a blazing log fire on a rainy afternoon. Discreet but friendly service and delicious, unpretentious food. No wonder Highgrove has been accoladed as the best small luxury hotel in South Africa.

Ideal for visiting the Kruger park - Phabeni gate is an easy 30 minute drive away - and their DBB rates come at a fraction of the cost of staying at an overpriced Safari Camp in the park.

If you are in this neck of the woods, stay at Highgrove. You will not be disappointed.

Would that more hotels were as fine as this.

  • Stayed May 2011, traveled as a couple
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Helpful?
2 Thank HansSachs43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meath
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 11, 2007

Excellent from start to finish, if you want to get away from it all this is the place to go. Its pretty quiet and exclusive, and miles from everywhere so if you want to get around hire a car. The food is fantastic, even breakfast is a highlight. Rooms are seperate cottages with living room,(no TVs by the way!)large bedroom, swimming pool, large bathroom and outdoor sauna. Rooms are in tip top condition, in fact you won't even notice that there are any staff working here apart from the fact that everyting is done without any fuss. Rob, manager, is knowledgeable of the area and is very friendly and helpful. So if you are happy lounging around in the the sun in the wonderful gardens or the pool looking forward to dinner this is the place for you.

  • Liked — Food
  • Disliked — Nothing
  • Stayed September 2006, traveled as a couple
    • Value
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    • Check in / front desk
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Helpful?
3 Thank Weldond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Highgrove House

Property: Highgrove House
Address: 1 Highgrove Ave | Off R40 between Hazyview and Whiteriver, Hazyview 1241, South Africa
Location: South Africa > Mpumalanga > Hazyview
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Hazyview
#5 Luxury Hotel in Hazyview
#5 Spa Hotel in Hazyview
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Highgrove House 5*
Number of rooms: 8
Official Description (provided by the hotel):
Overview The original Colonial Farmstead constructed around 1893 and renovated and revamped in 1988, when the exquisite accommodation suites were constructed and the Country House opened it's doors in 1991.Situated on a Avocado & Macadamia Farm and surrounded by Forest.Aged Jacaranda trees provide an enchanting entrance avenue. Fine collection of antiques and Persian carpets adorns the reception rooms, warmed by crackling fires when winter's chill sets in. Location Highgrove House is onlt 20 minutes drive to Kruger national Park, 15 km away from Hazyview. Close by Private Game Reserves in the Sabi Sands including Londolozi and Mala Mala, Notten's Camp. Highgrove House is an ideal base for day excursions to the Panorama Route and all the romantic waterfalls. Climate Highgrove is ideally situated at 860 meters above sea level and so avoids the really intense heat and humidity that can sometimes be experienced in lowveld during the summer months. Accommodation: Limited to 17 guests. No children under 10 years. All individual suites are spacious and have veranda's overlooking the scenery and orchards. Maximum privacy is offered in expansive garden surrounds. Executive Orchard Suites: - Two - sleeps 2 each - King beds • Private Saunas • Outside Shower • Private Pool • Private Garden • Mini bar • Tea trays with selection of teas/coffee • Home-baked biscuits/biscotti • Fresh fruit and flowers • Fireplaces • Hairdryers • Large bath sheets • Toweling Bath Gowns • Goose down duvets inner • Egyptian cotton • Current Magazines/books • Complimentary Sherry Decanter • Charlotte Rhys guest amenities • Air- conditioning • Overhead fan • CD player and selection of CD's • Safe • Internet access - WiFi free of charge at manor house and gazebo Luxury Suites: - Six - 12 Guests - 2 twin/4 King (1 twin fits extra bed 3 sharing) • Fireplace • Hairdryer • Large bath sheets • Toweling Bath Gowns • Goose down duvets inner • Egyptian cotton • Current Magazines/books • Tea trays with selection of teas/coffee • Home-baked biscuits/biscotti • Complimentary Sherry Decanter • Charlotte Rhys guest amenities • Air-conditioning • Overhead fans • CD Player and selection of CD's • Safe • Internet access - WiFi free of charge at manor house and gazebo Membership/Accolades: • Highgrove House is 5 Star graded (updated yearly in September) with the Tourism Grading Council of SA • Rated 'Highly Commended' Superior Accommodation with the AA Travel Guides and American Express Accommodation awards Program (winner of 2014 service award) and Lilezela award 2013 • Member of Chaine des Rotisseurs Association Mondiale de la Gastronomie • Member of the Low veld Tourism Board • BnB Insurance • Exclusive Getaways • Portfolio Collection • Fedhasa - Federated Hotel Association of SA • RASA - top ten restaurant in our category 2013 • SA Venues • World Luxury Hotel Awards nominee 2014 ... more   less 
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Also Known As:
Highgrove House Hazyview, South Africa - Mpumalanga

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