We booked a hotel in Hazy View and a reservation at Elephant Whispers (5 months in advance) and spent 3 1/2 hours driving here from our safari. Upon arrival we returned a phone message to Elephant Whispers. They said that there wasn't going to be a sundowner elephant adventure that day. When we asked why they wouldn't say. They said that they could put us on the 3:30 "adventure" instead. We asked about the difference and they said there was no drink. We asked if we'd get a refund for the difference and the rep said yes. She asked if the 3:30 was OK. We asked what are other options were and she said none. A random man in an unmarked car came to pick us up - a little unsettling for 2 women. Instead of taking us to Elephant Whispers, he took us to Elephant Sanctuary although the rep never said we had to go to a different place. It was a huge disappointment. They only had 2 elephants and our ride only lasted 10 minutes. Everything else was lecture. We told our travel agent and she attempted to get us a refund. They said no because we went on the other tour and they had to pay the other business. We were stuck there and no one ever told us the change would be at a different place and a different type of experience. Total bait and switch! They offered a future visit for free but since we live in the USA, that's not going to happen. After our agent majorly pushed they agreed to only reimburse us for 1/2 the cost. An entire day wasted and $ wasted on the "adventure" and hotel room. Ugh!