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“Great weekend with friends”

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Shangri-La Country Hotel & Spa
Reviewed April 23, 2014

What a great place to go to for a weekend get away, we where 2 couples and found the hotel perfectly situated to explore the surrounds of Modimolle and using the hotel as a base. The restaurant was a pleasant surprise stunning décor and ambiance and all meals we had where great. We had lunch and dinner on Saturday and a fab breakfast on Sunday. The staff where helpful and Ken and Joey are a asset to this property. Would recommend this hotel to anyone wanting a get away from jhb and especially Pretoria due to it being so close and the luxurious rooms are just a added bonus .

Room Tip: Rooms are all well placed
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  • Stayed: February 2014, traveled with friends
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1  Thank JoeR121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 23, 2014

Dear guest, we'd like to thank you for taking the time and write about your time at Shangri-La Country Hotel near Modimolle. Our hotel certainly is conveniently located. Not only is it an easy drive from Pretoria, but also close to the nearby towns Modimolle and Bela Bela with its various facilities and activities for young and old. We are very proud of our restaurants and hearing your praise is most welcome. We look forward to welcoming you back.

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181 - 187 of 322 reviews

Reviewed April 22, 2014

This was the most unforgettable experience. Driving through the gates you can feel the absolute tranquillity and peace. The staff are extremely friendly, helpful and can't do enough for their guests. The food is awesome - ten out of ten!!! Rooms spacious and clean.

Staff is friendly, passionate and extremely proud of "their" property. I will definitely be back. This is the best place for family and friends to get together for a weekend of rest and good food.

Room Tip: "Family rooms spacious and all you need when traveling with children."
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  • Stayed: April 2014, traveled with family
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Thank Santie_visagie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 23, 2014

Dear guest, thank you for sharing your unforgettable experience with us on Trip Advisor. We are extremely happy to hear that you enjoyed your stay with us. Your compliments are most welcome. We look forward to hosting you and your family again very soon.

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Reviewed April 21, 2014

On arrival we were allocated a room with a bath only and no shower(even hand). It took about an hour to re-allocate us to another room. The new room had the following defects. The door lock did not work properly and required a special twist to open. The toilet mechanism was defective and had to be hand operated. The desk reading lamp needed a new bulb. The shower outlet was blocked. Some of these defects were attended to the next day. The bathroom condiments were partly used. On the first night we were awoken by noisy staff at 1 am. The hotel advertised a Sunday carvery which did not materialize. The a la carte menu was limited, expensive and uninspiring. There was no wine per glass available at the bar. The wine list is priced for a five star establishment while this place will struggle to reach 3. The rooms had no means of communication even though things like room service is (apparently) available. There is no fridge in the room and special (inconvenient) arrangements had to be made for storing things like insulin. The "double bed" consisted of two singles pushed together and which did not match in height. The check out took about 30 minutes due to the front desk being manned by new inexperienced staff.

  • Stayed: April 2014, traveled as a couple
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Thank Francis N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 22, 2014

Thank you Francis for your review of Shangri-La. We are terribly sorry that you did not enjoy your stay at our hotel. We take note of your complaints and will attend to these accordingly. Please note that not all of our rooms offer a bar fridge and that our rooms are also advertised as having either a bath or shower or both. It's good to know that you were offered an alternate room. We do offer handheld shower heads that fit to the baths at reception. We have received rave reviews for our food and we are disappointed that you did not find our menu to your taste.

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Reviewed April 20, 2014

this is an event not to be missed ever again.Thanks to all the effort you as the managers and staff go through every time you have such an evening ....and of course we as the visitors enjoy it most of all ....those of you who have not attended this before dont know what you are missing .....until the 17 May ....see you again ....

Stayed: April 2014, traveled with friends
Thank Tossie v
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South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 23, 2014

Dearest Tossie, many thanks for your review of our Vrede En Lust wine tasting event. It's thrilling to see how many of our guests return for these dinners and they have proven to be very popular. We look forward to seeing you again on the 17th of May, which promises yet again to be an unforgettable event.

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Reviewed April 16, 2014

Dear Ken, many thanks for the warm welcome and exquisite event, it was extremely enjoyable. I just have to share the absolute tranquility and peace (of the venue) I experienced while staying over after the wine tasting - the gardens and hidden little pathways are a feast and I would love to come back just to 'get lost' in there...
Many thanks for an unforgettable experience !!
Regards Elmarie Davies

Room Tip: Try booking a room at the end of the property to experience the fullness of the peace and quiet the...
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  • Stayed: April 2014, traveled on business
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Thank Elmarie0294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 16, 2014

Dear Elmarie, what a thrill to read your review of Shangri-La on Trip Advisor. We are so happy to hear that you discovered the tranquillity of our little paradise set in gardens of beauty. We look forward to welcome you back for your next visit. Our next wine tasting event takes place in May - the perfect excuse to visit Shangri-La again!

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Reviewed April 15, 2014

the place is amazing. food is top notch and staff is friendly, the place is so beautiful it reminds me of my grand fathers farm, feels like paredise and don't get me started on the rooms. its like living in a palace.

  • Stayed: April 2014, traveled on business
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Thank anchen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 16, 2014

Dear guest, what a heart warming review indeed! Thank you for sharing your experience at Shangri-La with us. We hope to welcome you back to ignite further pleasant memories while creating brand new ones at our Waterberg property.

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Reviewed April 10, 2014

Dear Ken, Joey and team,

Thank you for the opportunity to have presented a Vrede en Lust wine and food pairing at Shangri-La last week. It was a roaring success and from start to finish you made everyone feel at home.

Something else we would like to share:
In our room we found a pretty flower and leaf arrangement reading 'Melcome'. Realising that it should read 'Welcome', we tweeted a picture of this funny mispelling, only to find out that this was the very creative work of an employee, that a year before, was not able to read or write at all and that Shangri-La has taken her under their wings to teach these basics to this 40 year old lady.

This is a great story of empowerment that warms the heart and inspires us to do the same.
"Doet zo voort" as the Dutch would say :-)
Vrolijkheid,
Willie & Jolize Fourie

  • Stayed: April 2014, traveled on business
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Thank JolizeFourie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded April 16, 2014

Dear Jolize
Thank you for your review of Shangri-La on Trip Advisor. It was a thrill to host you and have you join us in presenting the Vrede En Lust Wine Tasting dinner this past month. The feedback has been overwhelming as Trip Advisor is proving.
Yes, you are right, the training of our employees is a cause close to our hearts. Since introducing ABET training, the improvement in the lives of many of our older employees have been significant and they feel empowered. The photograph you have posted on Twitter, which we have retweeted teasing you might be in the room allocated to "Melcome", has created quite a stir. The housekeeper that wrote with the flower petals on your bed is one of the employees that a year ago could not read or write. She, alongside all of her fellow employees, are passionate about our guests. We are very proud of her despite the small error, which by no means makes your welcome note less welcoming.
We look forward to welcoming you back soon!

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Additional Information about Shangri-La Country Hotel & Spa

Address: Eersbewoon Road, Modimolle (Nylstroom) 0510, South Africa (Formerly Protea Hotel Shangri-La)
Location: South Africa > Limpopo Province > Modimolle (Nylstroom)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Modimolle (Nylstroom)
Price Range: $46 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shangri-La Country Hotel & Spa 4*
Number of rooms: 49
Official Description (provided by the hotel):
The Shangri-La Country Hotel & Spa outside Bela Bela is a tranquil secluded hideaway nestled against the Waterberg Mountains. This peaceful gem just one hour north of Gauteng, offers the elegance of yesteryear, with beautiful antiques, homely pampering in 49 en-suite rooms surrounded by lush tropical gardens. All the comfortable rooms and rondavels at Shangri-La are situated within walking distance of a sparkling swimming pool, relaxing spa as well as other facilities including two restaurants and a cellar (with a Diners Club award winning wine list), a small wedding chapel and fully equipped conference centres. ... more   less 
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