On arrival we were allocated a room with a bath only and no shower(even hand). It took about an hour to re-allocate us to another room. The new room had the following defects. The door lock did not work properly and required a special twist to open. The toilet mechanism was defective and had to be hand operated. The desk reading lamp needed a new bulb. The shower outlet was blocked. Some of these defects were attended to the next day. The bathroom condiments were partly used. On the first night we were awoken by noisy staff at 1 am. The hotel advertised a Sunday carvery which did not materialize. The a la carte menu was limited, expensive and uninspiring. There was no wine per glass available at the bar. The wine list is priced for a five star establishment while this place will struggle to reach 3. The rooms had no means of communication even though things like room service is (apparently) available. There is no fridge in the room and special (inconvenient) arrangements had to be made for storing things like insulin. The "double bed" consisted of two singles pushed together and which did not match in height. The check out took about 30 minutes due to the front desk being manned by new inexperienced staff.
- Official Description (provided by the hotel):
- The Shangri-La Country Hotel & Spa outside Bela Bela is a tranquil secluded hideaway nestled against the Waterberg Mountains. This peaceful gem just one hour north of Gauteng, offers the elegance of yesteryear, with beautiful antiques, homely pampering in 49 en-suite rooms surrounded by lush tropical gardens. All the comfortable rooms and rondavels at Shangri-La are situated within walking distance of a sparkling swimming pool, relaxing spa as well as other facilities including two restaurants and a cellar (with a Diners Club award winning wine list), a small wedding chapel and fully equipped conference centres. ... more less
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