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“Needs improvement”

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The Nautical Beachfront Resort
Ranked #6 of 24 Hotels in Lake Havasu City
Reviewed September 3, 2013

It's really a great location, but the place needs improvements. The beach suits are far better than the other ones. The balconies are dirty, needs to be washed more often, bird poop everywhere. Inside the beach suits are very roomy. I love that the beds are queen beds. The office staff are the best, very friendly and sweet. The starbucks is a plus to have right there. The pool is great with the swim up bar.

  • Stayed: August 2013, traveled with family
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3  Thank VolgaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded September 24, 2013

Dear VolgaS

I would like to thank you for being such a loyal guest of the resort and for your review. WE are currently changing our staffing in housekeeping and will have designated staff to assist with the balconies and making sure that they are cleaned up after our feathered friends. Your right the beach suites are very spacious great for families. I’m glad to hear that you enjoyed the Starbucks and the pool area during your visit. I will be passing on to the staff your wonderful comments.

On behalf of myself and The Nautical Team; WE look forward to your return visit!

Jennifer Baker

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Reviewed September 1, 2013

We just had a bachelorette party this past Labor Day weekend in Lake Havasu City and the Nautical Resort made the whole experience an unforgettable one! The service and the front office employees were amazing and so helpful. We had a day at the Wet Pool and used one of the pools cabanas and the view from the pool of the lake bay was breath taking. The cabana waitress that we had was so friendly and super funny! The music was great and the other guest we so nice. If you ever want to have the best experience in Lake Havasu City, stay at the Nautical Resort!!! Cant wait to stay there again! <3 DH

  • Stayed: August 2013, traveled with friends
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Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded September 4, 2013

Dear Denise

So glad that you and your friends had a great time over the Labor Day holiday at Wet, you couldn’t have said it any better the view from the pool area is breath taking!!!!!! I will be sharing your comments with the staff and letting them know how they assisted in making your stay and time at the pool area enjoyable… Thank you for such a great review and on behalf of The Nautical team WE look forward to your return visit.

Jennifer Baker

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Reviewed August 20, 2013

We booked a bay room from Aug 13-16 and ended up leaving a day early (eating the cost) because our expirence was so bad. The room was dirty and the carpet had caked in mud, so that if you walked barefoot, mud would flake off and stick to your foot which would transfer to your sheets. Spider webs and cob webs were all over the ceilings and we killed or removed over seven spiders during our stay. Dirt was caked in all corners of bathroom and room. Beds were very hard and slumped toward the middle.

The room looked nothing like the photos and certainly hadn't been renovated. Gaps in the door frames were huge which prompted me to stuff the gaps with the spare sheets provided as there was 3 critter holes around the cement slab of the door step. One levered window was above each door which let in light and while did have screens, they had debris all over including more spiders and webs.

Front desk was understaffed with a new employee during peak times that couldn't help out people checking out. Took 15 minutes to check out towels and return towels and at least 20 to check out.

"Resort" fee is a complete rip off unless you play golf or beach a boat. The Internet connection was horribly slow if it registered on my devices at all. Could not use it. Since this hotel registers every towel you use for the pool, they know we used the pool once. The towels they gave us were still wet. Additionally, they know we did not play golf, dock a boat, or receive ice. The prices charged for the room, while comparable to other hotels, was not worth it and should have included the resort fee.

When I checked out, I explained about the muddy floors and poor Internet and asked for my resort fee to be waved since I couldn't even use the Internet. The girl only waved one day, most likely because I either checked out a day early or used their wet pool towels once.

Hate this place and won't be back.
Five stars for the view.

Room Tip: See room before paying.
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  • Stayed: August 2013, traveled as a couple
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Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded August 21, 2013

Dear Jennifer H

Thank you for taking the time to let us know about your experience you had while staying at The Nautical; we greatly appreciate your review and feedback and have shared your comments with the staff. We have hired an interior designer to look at the bay rooms; we are looking into doing a refresh with them this winter. I do apologize about the wait times you encountered at the front desk. The resort fee does include more than golf and boat parking; it also includes ½ hour at the water park, bagged ice (2 per day); incoming and outgoing faxes, use of the pool towels, use of the boat launch, local and 800 telephone calls and WIFI. WE did just up the bandwidth with our WIFI provider; sorry to hear that you did not have a good connection. I’m glad to hear that you enjoyed the view’s, I would love for you to give us a second chance please feel free to contact me Jennifer Baker (928) 855-1423…

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Reviewed August 16, 2013

right on the water, can park your boat overnight if you're a guest. Best way to go for first time here with family. Senor frogs has good food, and they have live music. The bar closes at 11 pm :( The pool is really cool too, not too deep only 5ft deep, but i believe that is a safety hazard. They have a little blowup park and its free for the first 30min to hotel guests, which is plenty of time.

  • Stayed: July 2013, traveled with family
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Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded August 20, 2013

Hello Lauren L

Thank you for the great review!!!! Glad to hear that you and your family got to enjoy all that the Nautical has to offer... Your right The Turtle Grill and Beach Bar (Senor Frogs) does have good food and live entertainment on the weekends and during special events. On behalf of the Nautical team; WE look forward to you and your families return visit...

Jennifer Baker

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Reviewed August 13, 2013

We had a great time, this is a great family resort with water slides in the lake,a great pool..perfect temp.We had the Sunday Breakfast Buffet , watched as people launched their boats. & a room with a river view..Staff from check in, the bartender, & maintenance were very friendly.. O and the DJ at the pool was WONDERFUL ..COOL PLACE .

Room Tip: WE stayed in the older part of the resort and we were content.We did kill 1 spider..There IS a newer...
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  • Stayed: August 2013, traveled with friends
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Thank Maggiemoo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded August 14, 2013

Dear Maggiemoo77

Thanks for the great review; sounds like you were able to enjoy all that The Nautical has to offer. WE look forward to your return visit...

Hope to see you soon...

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Reviewed August 12, 2013

We stayed here last night and were so disappointed. First of all this is only our second time using Trip Advisor. We travel quite frequently and enjoy most all places we visit. The first time we wrote a review was almost three years ago and it was in total praise of a very wonderful golf resort in Eastern Idaho. This property in Lake Havasu is a very beautiful property. When we drove in to check in the music at the pool (which we were looking forward to hanging out at) was so loud we wanted to leave right away. Not much choice since our room was paid for. We checked in and decided to go off site for dinner (would have preferred to eat on site) just because all of us couldn't wait to get some peace and quiet. Note to anyone reading this...if you enjoy loud L.A. style this may be your place. About the room, it was nothing like what the website portrayed. The beds were uncomfortable, the room was way too bright at night even though there were black out drapes there were two small windows above both doors that let in tons of light at night. Also there were cobwebs in every corner and the carpet was dirty. The internet service was so slow it was not usable. Not to mention the price of the room was WAY out of line. We've stayed at a very small hotel on the water in Lake Havasu (unfortunately they did not have a room to accommodate four of us for our one night stay) twice before and it was half the price which we thought was somewhat expensive but worth it. We will never stay at the Nautical Beachfront again and definitely know where the future visits will be for us.

  • Stayed: August 2013, traveled with family
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Thank MandM6638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded August 14, 2013

Dear MandM6638

Thank you for your review and feedback…. On Saturday and Sunday afternoons we do have Dj’s at the pool area that play for about 6 hours. I apologize for any inconvenience this caused for you and your family. We would love for you to give us a second chance; we have newly renovated rooms that are very spacious and right on the water. Feel free to contact me directly; Jennifer Baker 928-855-1423

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Reviewed August 9, 2013

Me and my church group stayed there August 2-4th. The Hotel was beautiful with many great things to do. The staff was very professional and courteous. Thank you Jennifer the Front Desk Manager and the Hotel Gm Steven. It was a pleasure staying at such a wonderful resort.

  • Stayed: August 2013, traveled with friends
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Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, Guest Relations Manager at The Nautical Beachfront Resort, responded to this reviewResponded August 11, 2013

Dear Matt K

Thank you for the great review… We are so glad that you and your group had a great stay and were able to enjoy all The Nautical has to offer. WE look forward to your return visit…

Thanks again for the great review…

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Additional Information about The Nautical Beachfront Resort

Address: 1000 McCulloch Blvd N, Lake Havasu City, AZ 86403-0955
Location: United States > Arizona > Lake Havasu City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 24 Hotels in Lake Havasu City
Price Range: $137 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Nautical Beachfront Resort 3*
Number of rooms: 139
Official Description (provided by the hotel):
Nestled on the island shores of Thompson Bay, The Nautical is the only beachfront resort in Arizona offering guests from around the world superior service and award-winning cuisine. Boasting 139 rooms and suites, with panoramic views of the lake and surrounding mountain ranges, The Nautical is a tropical island paradise for guests to gather and enjoy throughout the year. You pack your things and we'll pack your stay with a wide variety of on-site activities to entertain guests of all ages. Golf, Shopping, Watercraft and Boat Rentals, Kids Zone Waterpark, a Caribbean style infinity edge pool, Sandy Beaches and Pet Friendly, the Nautical has something for everyone. Host to Concerts, Car Shows, Boat Regatta's, the Lake Havasu Balloon Festival, Fishing Tournaments and Qualifying World Class Events, the Nautical Beachfront Resort invites you to Boat up, Drive up or Fly in and experience the vast array of activities that await you on the Island in Lake Havasu City. The Nautical features three distinctive restaurants and bars, allowing our guest's too choose how they want to relax and be entertained. The Turtle Grille offers a relaxed comfortable indoor atmosphere with spectacular lake views. At WET our guests can enjoy a contemporary menu and refreshing drinks at the Palapa Bar or relax in the poolside Cabanas. The infamous Turtle Beach Bar is a kick off your flip flops and chillax in the sand good time. If you're visiting Lake Havasu the Turtle Beach Bar is a must do on everyone's list. A lakeside sandy beach bar with umbrella tables, tropical island drinks and of course the "Turtle Bucket". ... more   less 
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Also Known As:
The Nautical Beachfront Hotel Lake Havasu City
Nautical Beachfront Hotel

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