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“Excellent stay and great for kids”

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Alpine Heath Resort
Ranked #1 of 1 Hotels in Jagersrust
Reviewed April 30, 2014

We stayed at Alpine Heath resort to participate in a mountain biking event in the area. The service was excellent and the food at the restaurant was really good. We had a great time and there was so much for the kids to do, including riding their bikes without us having to watch them all the time. The only problem for us was that the state of the couches wee bad, but we warned by reception before hand so it was expected.

Overall it was an excellent stay and we will be back.

  • Stayed: March 2014, traveled with family
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Thank CRS42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineHeath, General Manager at Alpine Heath Resort, responded to this reviewResponded May 19, 2014

Many thanks for the feedback regarding your recent stay at Three Alpine Heath Resort. We are so pleased that your enjoyed your stay. With regards to the couches; I am pleased to inform you that we are already in the process of replacing all our couches. This process will be completed shortly.

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363 - 369 of 504 reviews

Reviewed April 25, 2014

Stayed at this resort again just to relax and unwind. Even though I agree that the units are dated and really need to be upgraded, the units are really clean and comfortable. The couches are in the process of being replaced this week and the new couches are really great. This is really the place where friends are made, especially Terrisai at the coffee shop, Sifiso at the shop and of course never forgetting the "one and only" Praisegod!, who is always most welcoming at the entrance to the resort. These are the people who make the resort special, they go out of their way to make sure that we and our children are taken care off. It's a place where the kids can be free in a safe environment and where they are sure to be entertained and never bored. The hikes are amazing and paths are well signed and clean.
My family and I are sure to return in the near future!, and hopefully management will have some future plans for upgrading of the units.

  • Stayed: April 2014, traveled with family
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Thank fs30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineHeath, General Manager at Alpine Heath Resort, responded to this reviewResponded May 19, 2014

Thank you for your kind comments highlighting some of our resort staff. Your feedback is being passed on to them and they are delighted with the acknowledgment.

Your comments regarding future upgrades are noted and will be tabled at the appropriate meetings.

Once again many thanks for your kind words

Ernst-Jan Hiltemann

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Reviewed April 22, 2014

We have just spent the Easter weekend at the resort. The location and surroundings of the resort is breath-taking, however the unit(No.70) itself was extremely disappointing for a 4 star resort. Firstly the patio tiles were badly stained with grease, when we entered the unit the couches in the lounge were, putting it mildly, disgusting. We were told at reception about the couches but we did not think it would be that bad. surely the entire couch could have had a throw over it and not just the back until you had them recovered. The carpet in the lounge had burn marks all over and was very dirty., surely such a small piece of carpet can be replaced at minimum cost.. The cutlery, toaster was not only of very poor quality and also badly stained and unclean. Hope our comments are taken into account. All other aspects of the resort were very good viz staff, facilities, activities. P Morris

  • Stayed: April 2014, traveled with family
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Thank morris1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineHeath, General Manager at Alpine Heath Resort, responded to this reviewResponded May 19, 2014

Dear Mr Morris

Many thanks for your feedback. Feedback both positive and negative assists us in monitoring and improving the level of service we offer our guests. Your comments have been taken into consideration. I would like to assure that the resort is currently undergoing a process where all the couches are being replaced and a large segment of the resort couches have already been replaced. As soon as the fabric arrives in the country the balance of the couches will be completed.

In terms of the patio tiles we have identified that these are rust stains from the patio furniture on the tile itself and we have tried everything to remove them, unfortunately they are embedded in the tile themselves. I would like to assure you that these are not grease stains. In order to remove the stains we will be required to retile the patio’s.

I once again would like to apologise to you for any inconvenience caused as a result of these items.

Many thanks
Ernst-Jan Hiltemann

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Reviewed April 22, 2014

Our family loves staying at Alpine Heath as there is so much for the kids to do, we hardly see them the whole weekend! I love that they can ride their bikes or skateboards safely and there is no need to panic about them - a very safe environment.

Room Tip: We stayed in the self catering chalets which always helps to keep costs down.
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  • Stayed: March 2014, traveled with family
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Review collected in partnership with this hotel
Thank acleah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineHeath, General Manager at Alpine Heath Resort, responded to this reviewResponded May 19, 2014

Thank you for your kind words about our resort. Your feedback motivates our team and makes us proud to live in such a special part of South Africa.

Kind regards

Ernst-Jan Hiltemann

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Reviewed April 15, 2014

The drive from KZN to Drakensberg was pleasant. Alpine heath resort is set in a tranquil environment with lots of fun activities for the whole family. The views and trails were very beautiful and peaceful.The staff were very polite and always willing to assist. Of course with 40 in the family it was great fun.The resort is very safe and the accommodation was comfortable.We also celebrated my niece's 16th birthday and danced the night away.We were warmly welcomed from the moment we entered the security gates, great staff.We would most certainly consider going back to Alpine Heath Resort just to relax and unwind.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with this hotel
Thank Prega N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineHeath, General Manager at Alpine Heath Resort, responded to this reviewResponded May 19, 2014

Thank you for your positive feedback about our beautiful resort. We are truly proud of the safe environment that we live in and understand why Three Cities Alpine Heath Resort was your ideal family destination.

I would like to thank you for choosing our resort and look forward to welcoming you back again in the near future.

Many thanks
Ernst-Jan Hiltemann

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Reviewed April 10, 2014

Thank you for sharing this beautiful place with the world, we had a lovely weekend with our family! We were very impressed with the staff's friendliness, everyone right from the start when we entered the resort! We will definately return, there is so much to do, swimming pools, spa, restaurants etc... thats just on the resort, your place is near the most beautiful places in the Drakensberg. Thanks!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with this hotel
Thank Rentia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014

We had a very pleasant stay at Alpine Heath Resort situated in the Northern Drakensberg.

It is a beautiful location with friendly management and well trained staff.

We felt totally safe in a spacious chalet with exceptional views. There are plenty activities, a ‘town square’ with the restaurant, a pizza restaurant and bar, a convenience shop and a small church. Beautiful drives can be taken through the mountains and to other locations.

We will definitely recommend Alpine Heath to local and overseas travelers.

Bruce and Kieta Weyer

Lake Clarens Guest House

Room Tip: Corner suites are large and sunny, rooms on the south side are quieter.
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  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank KirstyClarens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpine Heath Resort

Address: D119, Old Cavernberg Road | Northern Drakensberg, Jagersrust 3354, South Africa (Formerly Three Cities Alpine Heath Resort)
Location: South Africa > KwaZulu-Natal > Jagersrust
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jagersrust
Price Range: $123 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alpine Heath Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
ALPINE HEATH RESORT – A PLACE OF WONDER. The magnificent mountains of the Drakensberg provide the spectacular backdrop for Alpine Heath Resort. The resort is located midway between Durban and Johannesburg, and offers superb accommodation, fine cuisine, All-Out-Adventure pursuits and superb conference and wedding facilities. This resort is a sports enthusiast’s dream with a host of activities available to keep the entire family entertained. Guests can choose from indoors activities like:•Board Games •Squash •Table-tennis •Gym •Spa treatments. There is also an extensive range of outdoor activities, which includes: •Horse-riding •Tennis •Volleyball •Fishing •Mountain biking •Tennis •Putt-putt course •Swimming and even friendly sport matches. The kids will be fully entertained with FUNtastic options that are sure to exceed any child’s expectations and energy levels. A daily variety of things to do, from arts & crafts to nature related activities are on offer. Children will never have a dull moment with the exclusive Kid’s Entertainment Program at the Kid’s WOW Zone! Just five minutes drive away is the All Out Adventures, which caters for extreme adrenaline junkies. Their activities vary from their well-reputed Canopy Tours to the Zipline and Kingswing. Alpine Heath Resort has many hiking trails, varying in difficulty, on offer. Situated in a World Heritage Site, the resort is the perfect base from which to explore some of the country’s finest trail attractions including the Amphitheatre, Tugela Falls (the World’s second highest waterfall) and Mont aux Sources. The Royal National Park is located 15km from the resort and boasts fantastic hiking opportunities at the world-famous Amphitheatre. Some of the trails available are: •Chain Ladder Hike •Tugela Gorge •Surprise Ridge •Cannibal Cave •Cascades, Look Out Rock •Tiger Falls. A trip to the Drakensberg would be incomplete without visiting the Spioenkop Battlefields and all the history associated with the South Africa Anglo-Boer War. Relive the memories of past heroes and walk in the footsteps of three great leaders, Winston Churchill, Mahatma Gandhi and General Louis Botha. Alpine Heath Resort offers guests a number of dining options. Hungry patrons can choose between self-catering or enjoy the culinary delights of the resort’s La Gruyeres Restaurant, savor some scrumptious offerings at the resort’s onsite eateries - The Tavern or the Pizzeria Inferno Pizzeria, enjoy light snacks at The Coffee Shop or shop for some fresh produce at the Village Market & Deli so that guests can prepare cuisine in the comfort of their own chalets. The resort has 100 luxuriously appointed, fully-equipped chalets offering panoramic mountain views from comfortable lounges, a fireplace for those romantic wintery evenings, kitchen, patio, satellite TV and three cozy bedrooms. Alpine Heath Resort is truly a highlight of the Drakensberg and it’s what makes this unique berg village so popular all year round. ... more   less 
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Also Known As:
Alpine Heath Hotel Drakensberg Region

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