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“A declining appeal”

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Alpine Heath Resort
Ranked #1 of 1 Hotels in Jagersrust
Pretoria, South Africa
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A declining appeal”
Reviewed January 27, 2014

I have slept at Alpine Heath in a number of occasions over the years. The "wow" effect it used to have, is dwindling away. For the amount of money one spends, the service is average. However, staff members are polite and friendly. Room and campus maintenance is certainly up to scratch.
In my recent visit I was disappointed by the worn out couches in the living room. They look as though a dog literally ate the covering fabric. Surely they did not get to that condition overnight!! It is quite a shock - particularly for an establishment that is part of a large hotel group (The Three Cities).
With the scenic mountain range in the surrounds, I would recommend Alpine Heath for someone who wants to spend more time outdoors.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SkhuM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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English first
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014

This resort used to be fantastic in every sense of the word. I booked a December vac there for my kids and parents and was extremely disappointed. Housekeeping needs serious attention and furniture needs to be upgraded. Matresses old and no longer firm. Couches torn and stained. Toilets bady stained, spiderwebs in every nook and cranny and bathrooms could do with a very serious scrub down as the soap buildup on windows is just pathetic. Also my hubby had to ask for the extractor fan in the loft bathroom to be cleaned and for the fan to be dusted as the build-up gave him constant sinus headaches. The little "shop" also needs attention as there was no delivery of fresh bread for 2 days. All in all, not worth the money paid. I should have stayed home.

Room Tip: Do not stay at the lodges. Too cramped living area.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anash D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aachen
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 26, 2014

We stayed in a 6-people-appartment for two nights. The rooms were clean and not too small. The kitchen could have been a bit better equipped. The staff was nice and the breakfast tasty and fancy. We had a braai at the braai-area and got support from the staff: very helpful. Wifi is only avaidable at the central house. One evening, we saw a springbok in the middle of the hotel area.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank senfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centurion, South Africa
Level 5 Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 21, 2014

This is still one of my favorite resorts for family entertainment. The accommodation is spacious and clean. Ths resort offers self catering facilities whilst still having a restaurant to cater for different needs. Facilites such as a gym, chapel and extensive play areas make this a family friendly resort. Things to look out for or take note of: 1. Make a reservation for the restaurant as it fills up quite quickly. 2. The hiking trails display a degree of difficulty, but its easy to lose the trail even on the simplist of hikes. Trails are not well marked. On the plus side, there's tarred roads all the way to the resort

Stayed March 2013, traveled with family
Helpful?
Thank Anban P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Mercy, South Africa
1 review
Reviewed January 11, 2014

This was a great break away from the hustle and bustle of the city life. On arrival we were greeted by security Praisegod who has the most bubbliest of personalities and assured us of a piece of heaven...................which definitely was! My family were treated to ice cold thirst quenchers by Richard who ensured that we were comfortable whilst front desk confirmed our check in. I really wanted a loft room chalet and Richard within a couple minutes checked by family into a comfortable loft room chalet that had the most breathtaking views. The friendly staff.........and that I mean all staff at Alpine Heath are to be commended for their attitudes and assistance towards their guests.Activities are superb! Victor had taken us on a guided tour to the Cascades and made sure that we swam with him in the natural pools.........this was so much of fun! Well my family and I will be back in future to enjoy the tranquility,beauty and splendor of the resort and also the pleasant staff that make the resort a piece of heaven.Well done and I wish you guys everything of the best in all your future endevours. Regards,the Kullens from La Mercy,KZN.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renusha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brno, Czech Republic
Level 5 Contributor
96 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 9, 2014

The staff at Alpine Heath are just amazing. The location and facility are very nice, but it is really the staff that makes the place shine. The chalets are comfortably furnished, the large windows allow for reasonable cross breezes during the hot summer, the hiking was easy and well marked, the children's activities were perfect for our daughter. The pool was a bit crowded, but as we were there during the summer peak period, that's to be expected.

Breakfast was plentiful with a diversity of choices. We ate both evenings at the restaurant and were delighted to find the food quite tasty and not terribly expensive.

Better internet would have been nice. Given the location, I can see the issues with providing better service.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reynardridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 9, 2014

We spent a week at Alpine Heath in a 3 bedroomed chalet. The resort is in a beautiful setting with stunning views of the surrounding mountains. The chalet we stayed in needed a little TLC, but overall it was comfortable and clean. The bathroom could have done with a coat of paint. Even though the chalet is for 6 people, the kitchen table can only fit 4 people around it, there were 5 chairs, but it was very squashed. The patio only had 4 chairs which were so uncomfortable and not practical at all. There was also no umbrella which made it very difficult to sit outside in the afternoon as there was no shade at all. The kitchen was not well equipped and was lacking in utensils. I would suggest taking your own umbrella and maybe some camping chairs for the patio. Our fridge was not working when we arrived, we phoned reception to tell them and maintenance arrived a little later with another fridge. At least it was working, but not too well either and even though we had it on the coldest setting, some of our food went bad.
The resorts amenities are wonderful, the putt putt is well maintained as well as the tennis courts. The walks are lovely, but as there is no information in the rooms about the walks, you need to ask at reception for a map etc. The shop stocks most of the basics, a little pricey, but you can buy most things there. We took most of our own food, but ate at the restaurant a few times too. The restaurant food was really outstanding, everything we ate was beautifully presented and delicious and I think next time we will not take so much food and eat at the restaurant everyday! As you are not allowed to Braai(BBQ) at the chalet there is a communal braa area, but we hired gas braai's which they delivered to the chalet. It is really small, so I would suggest if you have a gas braai, to bring your own. The security guard, Praisegod, at the entrance to the resort also needs a special mention as he is so friendly and welcoming on arrival. We would definitely stay again as we came home relaxed and recharged.

Stayed December 2013, traveled with family
Helpful?
Thank Shirley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpine Heath Resort

Property: Alpine Heath Resort
Address: D119, Old Cavernberg Road | Northern Drakensberg, Jagersrust 3354, South Africa (Formerly Three Cities Alpine Heath Resort)
Location: South Africa > KwaZulu-Natal > Jagersrust
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jagersrust
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Alpine Heath Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
ALPINE HEATH RESORT – A PLACE OF WONDER. The magnificent mountains of the Drakensberg provide the spectacular backdrop for Alpine Heath Resort. The resort is located midway between Durban and Johannesburg, and offers superb accommodation, fine cuisine, All-Out-Adventure pursuits and superb conference and wedding facilities. This resort is a sports enthusiast’s dream with a host of activities available to keep the entire family entertained. Guests can choose from indoors activities like:•Board Games •Squash •Table-tennis •Gym •Spa treatments. There is also an extensive range of outdoor activities, which includes: •Horse-riding •Tennis •Volleyball •Fishing •Mountain biking •Tennis •Putt-putt course •Swimming and even friendly sport matches. The kids will be fully entertained with FUNtastic options that are sure to exceed any child’s expectations and energy levels. A daily variety of things to do, from arts & crafts to nature related activities are on offer. Children will never have a dull moment with the exclusive Kid’s Entertainment Program at the Kid’s WOW Zone! Just five minutes drive away is the All Out Adventures, which caters for extreme adrenaline junkies. Their activities vary from their well-reputed Canopy Tours to the Zipline and Kingswing. Alpine Heath Resort has many hiking trails, varying in difficulty, on offer. Situated in a World Heritage Site, the resort is the perfect base from which to explore some of the country’s finest trail attractions including the Amphitheatre, Tugela Falls (the World’s second highest waterfall) and Mont aux Sources. The Royal National Park is located 15km from the resort and boasts fantastic hiking opportunities at the world-famous Amphitheatre. Some of the trails available are: •Chain Ladder Hike •Tugela Gorge •Surprise Ridge •Cannibal Cave •Cascades, Look Out Rock •Tiger Falls. A trip to the Drakensberg would be incomplete without visiting the Spioenkop Battlefields and all the history associated with the South Africa Anglo-Boer War. Relive the memories of past heroes and walk in the footsteps of three great leaders, Winston Churchill, Mahatma Gandhi and General Louis Botha. Alpine Heath Resort offers guests a number of dining options. Hungry patrons can choose between self-catering or enjoy the culinary delights of the resort’s La Gruyeres Restaurant, savor some scrumptious offerings at the resort’s onsite eateries - The Tavern or the Pizzeria Inferno Pizzeria, enjoy light snacks at The Coffee Shop or shop for some fresh produce at the Village Market & Deli so that guests can prepare cuisine in the comfort of their own chalets. The resort has 100 luxuriously appointed, fully-equipped chalets offering panoramic mountain views from comfortable lounges, a fireplace for those romantic wintery evenings, kitchen, patio, satellite TV and three cozy bedrooms. Alpine Heath Resort is truly a highlight of the Drakensberg and it’s what makes this unique berg village so popular all year round. ... more   less 
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Also Known As:
Alpine Heath Hotel Drakensberg Region

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