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“Nice Setting Restaurant Needs Attention”

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African Pride Irene Country Lodge
Ranked #2 of 10 Hotels in Centurion
Certificate of Excellence
Centurion, Gauteng, South Africa
Level 6 Contributor
131 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Nice Setting Restaurant Needs Attention”
Reviewed November 13, 2013

We used the lodge for a conference and the accommodation is right up there with the best, sadly the restaurant is lacking in the finer details which is not befitting the rest of the property in as far as service is concerned. I have dined at the restaurant on a number of occasions and each time , without fail , I have had one or another negative experience. The staff are extremely ignorant to the needs of the guests. One is constantly having to correct mistakes and omissions perpetrated as a result of basic inconsistencies. My advice to the management is to ensure that the staff fully understand the menu, wine choices, and general hosting attributes.
The beverage charges are totally out of proportion and should be revised, this was a topic of discussion at our conference the next morning.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, November 16, 2013
Dear Leslie M,

Allow me to begin by thanking you for your valued feedback.

At African Pride Irene Country Lodge we value any and all constructive feedback. We take this opportunity to apologize for any inconvenience experienced during your stay with us. We truly regret that we were unable to provide you with the level of service we consistently strive to provide each and every one of our GUESTS when visiting Meadow Green restaurant.

The company has embarked on a dynamic drive to improve service and product delivery through the following process.

1) Mystery GUEST program
2) White glove program – The executive team personally check arrival rooms
3) R100 000-00 spend on restaurant and customer service training.
4) Daily Internal quality audits through duty managers.
5) GUEST feedback cards on restaurant tables, which are reviewed daily in management meeting.

I can only assure you that we will remain dedicated to ensuring our business success and striving for service excellence, and I thank you for the constructive feedback.

We hope to have the pleasure of welcoming you back to African Pride Irene Country Lodge to change your experience into a more positive one.

Kind Regards,
Amalia Boshoff
Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Toronto
Level 6 Contributor
129 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 10, 2013

So many positives about this place: excellent of the lake from the rooms, clean large rooms; lots of outdoor walking areas by the rooms, the restaurant, and along the lake. The breakfast and dinner buffet has good quality food and lots of selection. A very welcoming staff; and a friendly overall atmosphere. It was the first place that we stayed in after arriving in South Africa, and started our trip off very well. We particularly liked the patio outside our ground floor room, which allowed us to enjoy the large lawn and view of the lake

Room Tip: I prefer the lower floor which allows you to walk out from the patio outside each room
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flexecutives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, November 16, 2013
Dear Flexecutives,

We thank you for your positive feedback regarding your recent visit to African Pride Irene Country Lodge.

We pride ourselves on consistently striving to provide each and every GUEST with a unique, memorable experience by providing a superior product and excellent service.

Regarding your room tip - My personal favourite are the Superior rooms located in the forest - standing on the balcony you are surrounded by all these majestic trees. A cocoon of green that creates that perfect private hide-away.

We look forward to welcoming you back to African Pride Irene Country Lodge.

Kind Regards,
Amalia Boshoff
Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
162 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 2, 2013

I can understand complaints from individual travelers on heavy activity / conference "traffic" at the Irene. It is, as it was for us a very comfortable, well equipped venue for meetings with good function room, etc. If the venue is fully booked, as it was during my stay, it is a very busy place.
Nonetheless, service was always top notch from very well groomed, friendly, knowledgable, helpful staff throughout the hotel.
My room, renovated in one of the 2 storey buildings was very spacious, with a large bathroom, tub, separate shower, excellent layout / fixtures, i.e. ery comfortable.
The King bed very comfortable and, a very smart feature , I wish every hotel in the world would adopt it, a single switch right next to the bed to turn off all,and I mean ALL lights at once.
Restaurant and indoor / outdoor bar were ok for buffet style meals, but nothing special to write home about.
The a la carte option at the restaurant is a different story.
Spa / pool facilities are rather small but ery nice. The pool is not eated, thus in springtime the water is rather crisp for a dunk .
All in all, a very nice, country setting for a very enjoyable (business meeting) stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hongkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, November 10, 2013
Dear Hongkon,

Thank you for your wonderful feedback regarding your recent visit to our beautiful property.

We agree that in peak season we are a busy hotel that caters to both Corporate and Leisure GUESTS. We strive to provide both types of GUESTS with individualized, personal service without compromising on our promise of a tranquil, peaceful environment.

At African Pride Irene Country Lodge we strive to exceed all our GUESTS' expectations and to constantly deliver service excellence.

We will share your positive feedback with out TEAM at our monthly TEAM merit awards ceremony.

Have a wonderful day further and we look forward to welcoming you back sometime in the future.

Kind Regards,
AP Irene Country Lodge TEAM
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Peterborough, England
Level 5 Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 25, 2013

This was our first stop on a tour of South Africa and we were very impressed. After 24 hours travel the arrival drink was a welcome surprise. Our large, well appointed room had a patio overlooking a lawn area beyond which was a lake with an island swarming with ibis and other birds. A weaver bird had its nest just outside our window. Food was good standard buffet. We were sorry to have only one night in this excellent fusion of Europe and Africa.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank POSH94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, November 10, 2013
Dear POSH94,

Thank you for your positive feedback regarding your recent stay with us.

At African Pride Irene Country Lodge, the TEAM strives to consistently provide each of our valued GUESTS with a tranquil, peaceful environment in which to relax body, mind and spirit.

Safe travels and we trust to one day welcome you back for another visit.

Kind Regards,
AP Irene Country Lodge TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 20, 2013

An absolutely treat, from the rooms to the food and the service. I use this lodge every time I travel to Pretoria for business or just to visit family and friends. The minute you walk into the front door, you forget that you are in a city, and if you really need more relaxation, there is a SPA on the premises that you can make use off as well. This lodge is really a must for all, locals and tourists alike.

Room Tip: Room numbers 300 and up are the best location
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 250765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, November 16, 2013
Dear 250765,

The TEAM thanks you for your lovely comments regarding your stays at African Pride Irene Country Lodge.

We are fully committed to constantly striving to exceed each GUEST's expectations.

If you are currently making use of the Techno gym at Camdeboo Spa, I thought I would let you know as a resident GUEST you may also make use of the fully equip Southdowns gym, situated 1.9 km from the hotel. This is a complimentary service to all resident GUESTS.

We look forward to your next visit.

Kind Regards,
Amalia and TEAM
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Preston, United Kingdom
Level 6 Contributor
271 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed October 18, 2013

Stayed here for the first night of our tour to South Africa so after flight from Heathrow to Jo'burg and coach journey via Voertrekker Monument it was great to arrive to a welcoming glass of fruit juice. Lovely spacious rooms overlooking lake with plentiful birdlife. Own patio area with seating to enjoy the view. Evening drinks on the deck before a lovely meal in the restaurant. Excellent buffet breakfast.

Stayed October 2013, traveled as a couple
Helpful?
Thank Youngatheart6248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, November 16, 2013
Dear Youngatheart6248,

Thank you for your great comments regarding your recent visit to African Pride Irene Country Lodge.

We trust you enjoyed the rest of your trip and true South African hospitality.

As for the birds - we have over 63 bird species on the property and definitely makes for a great bird watching experience especially when walking the pathways and sitting on the strategically placed benches in the forest. You might even see one or two monkeys swinging in the trees...

We hope to welcome you back not only to South Africa but also our property in the future.

Kind Regards,
Amalia Boshoff
Quality Assurance Manager
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Johannesburg, South Africa
Level 1 Contributor
4 reviews
Reviewed October 1, 2013

A quick getaway from the hustle and bustle of Gauteng turned out to be a disappointment after arriving early and being kept waiting for three quarters of an hour after 2pm to gain access to our room. We arrived early and registered, happy to wait till two pm while we had a few drinks and a light lunch. Our Card Key didn’t work adding to the delay. The Card Key operated safe didn’t work.
In general, the facilities which have endless potential, proved to be mediocre. The location is an absolute gem and a refreshing surprise.

Room Tip: All of the rooms have an excellent view
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APIreneCountryLodge, Quality Assurance Manager at African Pride Irene Country Lodge, responded to this review, October 2, 2013
Dear Noel C,

Thank you for your valued feedback regarding your recent stay at African Pride Irene Country Lodge.

We sincerely apologize for the delay in getting your room ready on the day and the fact that the room key card was faulty.

I can assure you this is not the level of service we strive to provide our valued GUESTS and we have addressed the short comings as experienced by you with the TEAM.

Kindly note that the room safes do not operate with the room key card as the keys are cut at Reception during check in and it would be a breach of security. The safes do however operate with any magnetic strip card e.g. credit card.

Again, thank you for your valued feedback.

We look forward to welcoming you back and showcasing the level of service we pride ourselves on.

Kind Regards,
Amalia and TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride Irene Country Lodge

Property: African Pride Irene Country Lodge
Address: Nellmapius Drive | Irene Village, Centurion 0062, South Africa
Phone Number:
Location: South Africa > Gauteng > Centurion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Centurion
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — African Pride Irene Country Lodge 4.5*
Number of rooms: 75
Official Description (provided by the hotel):
There is something to be said for an oasis situated within the heart of Gauteng, South Africa’s Economic Capital. The historical village of Irene, Centurion is known for the long and winding oak-lined country lane where cows graze in green pastures, you will arrive at a haven of peace and tranquillity. With lakeside views to rival most paintings, African Pride Irene Country Lodge is a luxurious upmarket hotel, which boasts spacious opulent rooms, fine dining restaurants, conference, function and wedding venues, and also boasts an upmarket day spa called Camdeboo Day Spa. Being in a peaceful setting does not indicate a lack of activities. Venture out and visit the nearby Irene Dairy Farm, Flea market or Smuts House Museum. Take it a step further and strap on you hiking gear. Explore the Hennops River hiking trail or the variety of wildlife in the Zwartkops Nature Reserve. Come and spend your getaway with African Pride Irene Country Lodge, where world charm meets modern day convenience in a breath-taking country setting. ... more   less 
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Also Known As:
African Pride Irene Country Hotel Irene

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