I don't want to write a review expression the million things that could have been better... It was gorgeous and very impressive, especially upon arrival. I think my disappointment came from different expectations:
The property is massive, so over the top personalized service is not provided. While that should not be the reason one ever chooses to holiday, for the price and grandeur of this resort, I kind of anticipated it.... Particularly due to having platinum status and receiving this type of service at other Fairmont properties.
Little things went wrong that I figure was just bad luck (ie: they ran out of shampoo and were out for 3 days). Otherwise, there were a couple of things in the rooms that just didn't seem to be thought fully through during the design process. We stayed in a junior suite which was spacious with a beautiful view.
Don't get me wrong. It was new and beautifully finished. The staff was nice, but again, because of the size, it often took them a while to get around to you. We were there for 3 nights early in the new year while most South Africans are on holiday with their families so it was very busy (with LOTS) of noisy kids running around.
We went to dinner at the Zimbali Lodge one evening (transportation was provided between the two) and it was more our style. A beautiful spot full of character - next time, I'd consider staying there.
I wouldn't necessarily NOT recommend this property - but I would keep your expectations in check. I also think that traveling at a different time during low season may provide a different experience.
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- Also Known As:
- Fairmont Zimbali Hotel Ballito