When researching a place to stay, our travel agent was given specific instructions about our needs, specifically that we were two families with young children. Dolphin Dunes would be perfect our agent claimed, friendly staff who would happily host us.
Imagine our surprise when our kids, on the first afternoon of our stay, are playing in the pool and the owner/manager tells us that in order to use the pool, the children must be quiet?? Oh, and children are only allowed by arrangement? Huh, we booked for 4 adults and 4 children, what does he want, robots?
To add insult to injury we had to pay in full 3 weeks BEFORE our booking was accepted.
I won't waste your time listing the problems we encountered, from no tv in the lounge, having to request a braai and then watch it disappear and have to ask for it again, the case of the tin opener not be available (as the unit was self catering)....there is actually not enough space to list our concerns and our frustrations.
But the clanger was our last night, the night before New Year's Eve. Watching football, after having to request the sports channels, our team scores their 3rd goal and my friend, his son and I celebrate, albeit quite loudly. The owner/manager bangs angrily on our door and waving his torch in my face demands that we pack our bags and leave (this at 11:30pm!). This before even bothering to ask us to keep the noise down?
Needless to say, the door was closed in his face when he threatened to call the police. This vindictive little man than switched the DSTV service off....excellent service indeed.
Don't bother taking your family to this guesthouse, you'll feel pretty unwelcome.
- Official Description (provided by the hotel):
- Nestled on golden sand dunes, overlooking the unspoilt beaches of Wilderness, lies Dolphin Dunes - a charming beachfront guesthouse with luxurious and tasteful guest accommodation. Our casually elegant home is wonderfully comfortable. Relax on the sea facing sundeck and watch dolphins at play in the surf, take a stroll along the endless unspoilt beaches and forest, go canoeing on the lagoon. Come and enjoy the natural splendour of Wilderness - the Garden Route at its most captivating. Once you visit Dolphin Dunes, you'll find it very hard to leave¦ ... more less
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