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“Great Setting Terrible Service”

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The Ocean View Luxury Guest House
Ranked #12 of 56 Wilderness B&B and Inns
Certificate of Excellence
Cape Town Central, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Setting Terrible Service”
2 of 5 bubbles Reviewed February 29, 2012

Whilst I cannot argue that the position and style (getting a bit dated in places) is excellent, I would say that the customer services side of things need looked after.

We arrived at 14.00 to find that no electricity would be on until 21.00 that night, having confirm the reservation with a credit card we were not offered to not check in and try somewhere else.

We the struggled heavy suitcases down two flights of stairs without any help to our quickly darking room.

We decided to go out for a meal and return at 21.00 to watch some TV and catch up with emails only to find the place in complete darkness and a few lite candels on the stairs to guide the way to our completely dark room.

The owner did ot seem to make any provision for lighting the rooms by the way of candels or other forms of lighting (broke a very expensive glass jug that we had been given due to tripping over it during the night).

Come morning we found that electricity had returned at 3.00 just in time to have our first luke warm shower, one would have thought that in lieu of all of this upset one would have been offered some discount....but no life went on even charging for a bottle of beer I had earlier in the evening.

Whilst I do not expect the owner to magically get some electricity I feel that there was a complete lack of customer care and would suggest that you look instead to Villaafrikana in Knysna a short distance away with superb rooms, views and owners.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theoceanview, Manager at The Ocean View Luxury Guest House, responded to this review, December 2, 2012
Dear unknown guest,

After receving your negative report re service I discussed your mentioned facts with my 2 personal staff.

Nor them or me recognise or remember the facts re luggage doing yourself (2 stairs down) and
your need for information, that one of us would tell you: reed your info book in the room.

We operate daily just the opposite of what write in your review.

Hope you can read German and Italian guest reviews, so that you can reed what I mean.
We are a helpfull team and we will stay that way.

We are sorry, that we did not forfill your needs during your stay.

Kind regards

Harm TH. Dijkstra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

170 reviews from our community

Traveler rating
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    7
    1
    2
See reviews for
13
126
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Edmonton, Canada
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed February 16, 2012

We stayed for one night in mid-February. The house is relatively new (finished in 2010) and the rooms are well appointed with high end furnishings and fixtures.

My wife loved the bathroom (which in room 4 at least) was divided into three sections -- again, lovely fixtures and a large shower. Real care and attention to detail by an owner that obviously cares.

The views of the ocean are spectacular and the photos do not do justice to what you will see. We were driving the Garden Route from Cape Town and wished we could have stayed another night.

Final note: we were greeted by the owner on arrival who was friendly and attentive. He arranged a car for us so we could attend at a local restaurant and was quite helpful.The review in Frommer's guide about this gentlemen does not square with our impressions of him. Highly recommended!

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SKD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 3, 2012

This house is a fabulous example of minimalist style,design and elegance! All rooms have unbelievable views over the enormous Wilderness beach, the whole house seems to be made of glass and the decking and pool is just a lovely place to chill out and watch the incredible sunsets. You can walk straight down to the beach. The owner is very friendly and everything is classy and beautifully designed. Great breakfast, robes, big rooms, walk- in showers, beautiful lounge-you feel you are living the millionaires lifestyle! We loved it here, it's very safe and Wilderness is a very calm, quiet and laid back place. The sea does crash in, however and once or twice it woke us up! A small price to pay for such truly incredible location and quality! We loved it.

Room Tip: Most rooms open straight out onto the big, shared deck, but one room has its own private balcony.
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RustyLloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed December 27, 2011

Perfect location right on the beach. Stunning view from every single room.

A modern, minimalistic high quality villa that definitely deserves its five star rating. However, the service doesn't really match the exterior.

Room Tip: The cheaper rooms are as good as the more expensive ones. All have an amazing view. I would opt for...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Per P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 5, 2011

a very beautiful and luxurious hotel right on the beach. the welcome was very warm and the rooms and the views were breathtaking. I loved the very large bathroom and modern furnishings. from the terrace there is a direct access to the beach which invites for sports or take a walk. not to forget - the breakfast. fresh fruits. delicious nespresso coffee and everything the heart desires freshly prepared.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank timmrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
Level Contributor
448 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
5 of 5 bubbles Reviewed September 1, 2011

We stayed in August 2011 for 2 nights...we got a sea facing room on 3rd floor,the view from here was just too good...this hotel is on a cliff almost 10 floors above beach,therefore there was total privacy and we never put on curtains and enjoyed sea and sky view thoroghly.the food and drinks prices were one of most reasonable in South Africa..free internet in room...the only dispoinment was spa...we both booked separate full body massage,but it was only half body massage...the massage was not worth free...we did not go to the beach as it was very cold and windy,I think in summer it must be crowded...don't miss this hotel but only in sea facing rooms.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BalkrishnaShroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed August 22, 2011

Stayed here as part of my recent South Africa trip and could not have been more satisfied with this place. I made a more than reasonably priced "stay 3, pay 2 nights" arrangement at short notice and found the property to be very stylish with all beautiful views of the ocean. Both management and staff is extremely friendly and professional, thanks again for helpful advice on things to see and do as well as some gorgeous breakfast - while watching whales play. All in all a wonderful stay in a memorable location with a very relaxed atmosphere - wished I could return soon. Thanks again!

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank mrsmith0179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ocean View Luxury Guest House

Property: The Ocean View Luxury Guest House
Address: 39 Die Duin | P.O. Box 244, Wilderness 6560, South Africa
Phone Number:
Location: South Africa > Western Cape > Wilderness
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #12 of 56 B&Bs / Inns in Wilderness
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Ocean View Luxury Guest House 4*
Number of rooms: 7
Official Description (provided by the hotel):
The Ocean View Luxury Guest House in Wilderness has six sea-facing rooms with first floor balconies or ground floor decks and a Penthouse with a large roof terrace. Direct access to the beach and signature decor define The Ocean View experience which is all about the glorious sights and sounds of the Indian Ocean. All units have king-size beds, en-suite bathrooms and floor-to-ceiling sea-facing sliding doors. Breakfast is served on the first floor with a spectacular view of the ocean. The spacious guest lounge on the ground floor opens onto the pool deck. From there, Wilderness beach is a mere heartbeat away. ... more   less 
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