Whilst I cannot argue that the position and style (getting a bit dated in places) is excellent, I would say that the customer services side of things need looked after.
We arrived at 14.00 to find that no electricity would be on until 21.00 that night, having confirm the reservation with a credit card we were not offered to not check in and try somewhere else.
We the struggled heavy suitcases down two flights of stairs without any help to our quickly darking room.
We decided to go out for a meal and return at 21.00 to watch some TV and catch up with emails only to find the place in complete darkness and a few lite candels on the stairs to guide the way to our completely dark room.
The owner did ot seem to make any provision for lighting the rooms by the way of candels or other forms of lighting (broke a very expensive glass jug that we had been given due to tripping over it during the night).
Come morning we found that electricity had returned at 3.00 just in time to have our first luke warm shower, one would have thought that in lieu of all of this upset one would have been offered some discount....but no life went on even charging for a bottle of beer I had earlier in the evening.
Whilst I do not expect the owner to magically get some electricity I feel that there was a complete lack of customer care and would suggest that you look instead to Villaafrikana in Knysna a short distance away with superb rooms, views and owners.
- Official Description (provided by the hotel):
- The Ocean View Luxury Guest House in Wilderness has six sea-facing rooms with first floor balconies or ground floor decks and a Penthouse with a large roof terrace. Direct access to the beach and signature decor define The Ocean View experience which is all about the glorious sights and sounds of the Indian Ocean. All units have king-size beds, en-suite bathrooms and floor-to-ceiling sea-facing sliding doors. Breakfast is served on the first floor with a spectacular view of the ocean. The spacious guest lounge on the ground floor opens onto the pool deck. From there, Wilderness beach is a mere heartbeat away. ... more less
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