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“World Class service!”
Review of The Oyster Box

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The Oyster Box
Ranked #2 of 18 Hotels in Umhlanga Rocks
Certificate of Excellence
Johannesburg
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“World Class service!”
Reviewed February 23, 2014

I stayed at this from the 21st to the 23rd February 2014. The service from every staff member is excellent and that is why it is noted as the Best loved Hotel in Africa. I will definitely stay there again!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank devchetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 24, 2014
Dear Guest,

Thank you for providing me with some feedback following your stay with us at The Oyster Box.

I am delighted that you found the service levels excellent. Our staff are passionate about ensuring every guest's experience here is amazing and that every guest leaves wanting to return.

I trust that it will not be too long before I welcome you back again for another memorable stay.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (593)
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English first
London, United Kingdom
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 23, 2014

this hotel is truly a magic bubble in the heart of kwazulu natal. we have been coming from the UK to this stunning hotel for many years and we never tire of the glorious location perched on the cliff tops over the indian ocean. thankfully it has retained its old world charm amidst the luxury and there are many little touches which we love - like the fruit by the pool. the staff are adorable and outstanding in their attention not to mention patient - we lingered at breakfast until almost lunch time daily and our waiter Danny always very relaxed about it. its clear they enjoy working there - one of them said to us he almost hated having to go home at the end of his shift!! this must be all down to an amazing management team Well Done! Without question our favourite member of staff is the resident pussycat Scabanga who is wellcoming in the most regal of manners but who adds an instantaneously warm and cosy atmosphere on arrival. we recommend this hotel to all our friends and to anyone heading down to eastern south Africa as it is a must for anyone going to the battlefields and national game parks of Hluhluwe.

Room Tip: I like waking up and looking at the ocean from my bed and hearing the roar of the waves so the rooms...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lena b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 25, 2014
Dear Guest,

Thank you for taking the time to provide me with feedback following your recent stay with us at The Oyster Box.

I am thrilled to hear that you thoroughly enjoyed yourselves, in particular the wonderful attention to detail, the location of the hotel with stunning views of the ocean, iconic lighthouse and the friendly and efficient staff.

I do hope that it won't be too long before Skabenga and I welcome you back again for another relaxing and memorable stay.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 22, 2014 via mobile

From the moment you arrive at this Luxurious hotel one feels at home. Top notch service with very high standards, attention to detail, great cuisine, well appointed guest rooms and facilities with every member of staff working in unison. Well done to GM, Wayne Coetzer and Team who are always around to ensure all expectations are met.
We certainly recommend the Oyster Box Hotel as you will not be disappointed with this 5 * Leading Hotel of The World.

Stayed February 2014, traveled as a couple
Helpful?
Thank 601Roberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 24, 2014
Dear Guest,

Thank you for providing me with feedback following your recent stay at The Oyster Box.

I am absolutely delighted that you thoroughly enjoyed yourselves and that you found everything to your liking, in particular the efficient service, attention to detail, wonderful cuisine and well appointed accommodation.

I do hope that I will be able to welcome you back again in the not-too-distant future.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
1 review
Reviewed February 21, 2014

My husband & I travel often and have stayed at most of the Leading Hotels of the World in SA. We recently celebrated my husband'S birthday at the Oyster Box. From the moment we arrived, the service was simply sublime. The attention to detail at the Hotel was outstanding. We were asked about our preferences for e.g pillow preference, iron, king bed etc. in advance. Every thing was placed to perfection in our room, prior to our arrival. Our kids were treated like little celebrities. We were in awe of the items in their gift bags, from fishing nets to vouchers for complimentary milk shake, ice cream, toffee apple and the list was endless. The service at the pool deck was simply SUPERB. The food at breakfast, lunch and dinner was divine and the service at the restaurants were fabulous. There were staff and management at every turn, just eager to please their guests. Why travel overseas for holidays when we have this precious gem of a Hotel on our door step.

Room Tip: Garden Villa Loft - Offers a king sized four poster bed overlooking the hotel's lush tranquil g...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 12345589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 24, 2014
Dear Guest,

Thank you for taking the time to provide me with feedback following your stay at The Oyster Box.

I am delighted to hear that you and your husband thoroughly enjoyed your stay with us to celebrate the special occasion of his birthday.

It is most pleasing that you found everything to your liking, in particular the attention to detail throughout the hotel, the efficient service in the restaurants, the delicious food and the luxurious accommodation.

I hope it won't be too long before I can welcome you back again to your 'home away from home'.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 6 Contributor
820 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
Reviewed February 20, 2014

We spent Saturday night at the Oyster Box for our 22nd anniversary. It was our 2nd visit in 4 months, and despite it being a very busy weekend (Valentine's Day), everything was perfect. Craig helped us get a room earlier than the usual check-in time, and even bothered to come and look for us at the pool with the room keys, when I missed his call.

Dinner at the Grill Room was excellent, the dinner/dance was a beautiful, old-fashioned experience, and the excellent service made it even more special. The meal was also excellent.

The location is unbeatable on Umhlanga beach - no road in front, all you hear is the sound of the sea. The rooms are lovely and the spa is still wonderful, great hammam. My facial by Buyi was one of the best ever.

Truly a special place, the GM even came to greet us at breakfast.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hooggenoeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 21, 2014
Dear Guest,

Thank you for providing me with feedback following your recent stay with us at The Oyster Box to celebrate the special occasion of your 22nd wedding anniversary.

I am absolutely thrilled to hear that you thoroughly enjoyed your time here, in particular, the friendliness and efficiency of the staff, the popular dinner dance in The Grill Room with exceptional service and food and the wonderful location of the hotel on the beach.

I am also delighted to know that you enjoyed your best ever Spa experience of the hammam and facial.

I look forward to welcoming you back for yet another memorable stay with us soon.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Rock, South Africa
2 reviews
Reviewed February 18, 2014

After being welcomed by a very friendly doorman standing next to a rickshaw, you step into the foyer and feel transported into another century - the days of the Raj and Sahibs. From the elegantly dressed reception staff to the slowly rotating old fashioned fans, the old India beckons. A gigantic arrangement of dark red anthiriums takes your breath away.
Before you are ushered to your room, the view from the reception to the horizon of the deep, blue sea is an invitation to linger on the casual Ocean Terrace Restaurant deck - best known for its selection of authentic curries. In addition to this marvellous setting, a fully functional lighthouse sits next to the pool deck and lets you follow its beam at night.
The rooms are appointed to the highest standards that you would expect from any luxury hotel all over the world. A huge shower awaits you, and after a dip in the pool, offers the pleasure of the exquisite toiletries and the opportunity of wrapping yourself in a soft gown.
The Grill Room is a must for gourmet meals. The Maitre'd will present you with an extensive menu making your choice difficult. Executive Chef Kevin Joseph, who is also the Bailli of the Chaine des Rotisseurs, KZN, and his culinary brigade create daily specials. This is in addition to the freshly caught fish and the most tender of South African beef and venison - your palate is tempted in so many ways.
To compliment the array of mouth watering dishes is a huge selection of wines from all over the world and featuring the top estates in South Africa making a statement to suit all palates. There is also a unique Wine Cellar stocked with additional rare vintages which can be booked for private functions.

Room Tip: Book early if you would like a sea facing room.
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  • Stayed December 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Jeanne Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 25, 2014
Dear Guest,

Thank you for taking the time to post your review following your stay with us at The Oyster Box.

I am absolutely delighted to hear that you thoroughly enjoyed your time here, in particular the luxurious rooms with exquisite toiletries, The Ocean Terrace Restaurant best known for the Curry Buffet, the fine dining Grill Room and unique Wine Cellar. The decor and uniforms add to the overall atmosphere of colonial chic and I receive wonderful feedback from many guests.

I look forward to welcoming you back for another memorable stay soon.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, South Africa
1 review
Reviewed February 17, 2014

From the moment we stepped onto the red carpet at the entrance of the Oyster Box Hotel, we were blown away by the friendly smiles and warm greetings from the well dressed , lovely staff. Passing through those revolving doors, was like stepping into another time. Beautiful stairwells, high ceilings, and gorgeous couches drew us into this colonial dream like palace. Sipping on pink lemonade, we were taken to our room. We followed in awe as we absorbed all the beauty that the Oyster Box has to offer. The room was gorgeous, with a beautiful card to welcome us. The view was breathtaking , and we couldn't resist climbing into the pool as we looked out over the ocean,and admired the stunning red and white lighthouse. The room had such a relaxing atmosphere, and the material covered walls were a real treat. The High Tea...wow!! A colorful, scrumptious spread that was appealing both to the taste buds as well as the eye. A High Tea at the Oyster Box was most certainly an experience I will never forget. We watched the sun rise the next morning, and it was a glorious sight, as the sunlight touched the lighthouse. Breakfast on the ocean terrace was a divine experience, fruits, yogurts, a traditional English breakfast, pancakes and waffles, croissants with a selection of cheeses and so much more! We ate to our hearts content. The food was out of this world.
Thank you so much to the Staff of the Oyster Box, you made us feel so welcome, and you made our stay a memorable one! A special thank you to Wayne and Tyler for making our stay a magical one. We will definitely be back. Last but not least, thank you to Skabenga , the resident cat, for being so awesome!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 18, 2014
Dear Guest,

Thank you for taking the time to provide me with some feedback following your stay at
The Oyster Box.

I am absolutely delighted to hear that you were blown away by the friendly staff, superb decor, luxurious accommodation, stunning views over the ocean with the iconic lighthouse in the foreground, delicious breakfasts on The Ocean Terrace Restaurant and magnificent High Tea served in The Palm Court.

I look forward to being able to welcome you back in the near future for another unforgettable stay.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oyster Box

Property: The Oyster Box
Address: 2 Lighthouse Road, Umhlanga Rocks 4319, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Umhlanga Rocks
#2 Romantic Hotel in Umhlanga Rocks
#2 Business Hotel in Umhlanga Rocks
#2 Luxury Hotel in Umhlanga Rocks
#2 Spa Hotel in Umhlanga Rocks
#2 On the Beach Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Oyster Box 5*
Number of rooms: 86
Official Description (provided by the hotel):
THE LEGEND LIVES ON… AT THE OYSTER BOX Standing proud on Umhlanga’s beachfront, directly on the beach and overlooking the Indian Ocean, the 86-room Oyster Box, is one of South Africa’s best-loved hotels. Renowned for generous hospitality, attentive service and exceptional cuisine The Oyster Box offers all the colonial charm and nostalgia of a bygone era, but with all the modern comfort and amenities. Dining venues include the casual ‘Ocean Terrace’, serving casual and al fresco fare and a Curry Buffet, to the legendary, fine-dining ‘Grill Room’. The ‘Palm Court’ serves a lavish, traditional ‘High Tea’ daily, with live piano accompaniment. The Oyster and Lighthouse Bars are the hottest spots in town for sun-downers.The Spa is equipped with six treatment rooms, a Hydrotherapy Bath, grooming lounge, plunge-pool, state-of-the-art gym, Infinity pool and Tranquillity Lounge and offers the latest in health and wellness teatments.Facilities include two swimming pools, a private library, luscious tropical gardens and an intimate, 24-seater movie theatre. The Oyster Box is KZN’s premiere wedding and honeymoon destination and the ‘venue of choice’ for the conference and business market.Time spent at The Oyster Box will leave you with magical memories to last a lifetime. ... more   less 
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Also Known As:
Oyster Box Umhlanga Rocks

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