Have just spent a week at the Cabana Beach Resort. It is still a great place for a week of relax time, but appears to have many issues to resolve since the refurbishment.
I was rather disappointed in the refurbishment as far as the room interiors are concerned, but perhaps the special levies were spent on electrics, plumbings etc.
Would have thought there would at least have been a new kettle (cordless, instead of the old one) and a new toaster.
I was a regular visitor, twice a year for about twelve years and returned last week after a 6 year break. I found things not as good as they were in the past, but that could well be due to the fact the Resort only opened a week ago after a three month closure period.
I was most dissatisfied with the service at the Adult pool, which on certain days and at certain times was non-existent. It was not like this previously. On Sunday 18th August, I spent three hours at the pool. There was not one Staff member to be seen, not one umbrella in sight that I could have put up myself, no-one to serve any drinks or eats. I eventually left.
The same happened on subsequent days as far as getting even a cappuccino, which eventually lead me to telephone the Resort from the pool for service. Crazy, but true.
This needs to be rectified. If the wind blows, it does not mean that no-one will be at the pool. A waiter was on duty from time to time during the rest of the week, but he hovers around the bricked bar area and it was impossible to get his attention, even when standing up and waving to him. On the last day, he make an attempt to walk around. This I am sure was due to my call to the Resort and subsequent complaint made.
All in all, once the teething problems in the rooms are ironed out, like the cupboard doors not closing over the new carpeting, bath far too slippery without any slip mat provided (an accident just waiting to happen), I am sure things will be back to normal.
Gardens are looking lovely as always. Staff on Reception very pleasant and helpful.
Still a great Resort in Umhlanga and I will return in the future.
- Official Description (provided by the hotel):
- Set in the heart of KwaZulu Natal’s exclusive Umhlanga Rocks, the Cabana Beach resort is a firm favourite amongst families who travel to the coast for an unbelievable holiday experience. Boasting a Mediterranean feel and overlooking the glorious Indian Ocean this award-winning resort offers guests every home comfort as well as a vast array of leisure activities. ... more less
- Also Known As:
- Cabana Beach Lifestyle Hotel Umhlanga Rocks