This was my second stay at City Lodge Umhlanga Ridge and I had an idea what to expect. Knowing that the hotel will be busy due to the Durban Tourism Indaba, I requested a room on the inside overlooking the pool in advance (it is too noisy on the side of Gateway Shopping centre). Upon arrival, I was allocated my requested room, but that was it. The reception staff did not advise me of the facilities in the hotel, breakfast times or any other important information. I read about the breakfast times over weekends as well as the internet connection and fitness room in the service directory in my room. The reception staff should have at least asked me if I had any questions or need information.
Later, I wanted to use the printing facilities to print my boarding pass. I was advised that the printer does not work, but that I can email it to the duty manager who will print it. I did so and 15 minutes later had a knock on my door with the printed copy. This experience redeemed the check-in experience!
The hotel is conveniently located and it is easy to walk over to Gateway for dinner or shopping. The room that I stayed in was comfortable and clean. Everything was in working condition.
City Lodge Umhlanga Ridge is recommended for short stays and offers value for money.
- Official Description (provided by the hotel):
- Ideally situated next to the upmarket Gateway shopping and entertainment complex, City Lodge Umhlanga Ridge blends into the surroundings of its modern environment. Durban is just minutes away on the adjacent freeway, as is the city’s international airport. The five-storey hotel is in the heart of the new business district that has emerged in the Umhlanga area. It is also a short drive from Umhlanga’s popular promenade and beach front. ... more less
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- Also Known As:
- City Lodge Umhlanga Ridge Hotel Umhlanga Rocks
- City Hotel Umhlanga Rocks