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“Awesome Service!”

Jimmy's Killer Prawns
Ranked #88 of 135 Restaurants in Umhlanga Rocks
Restaurant details
Reviewed June 16, 2013

I celebrated my birthday at Jimmy's and had exceptional service! I ordered the kilo of prawns, and it really was a kilo!
They tasted divine, but I struggled to get them out the shell (and it wasn't me, I've had plenty of practice!) I mentioned it to the waitron, Leon, who promptly took my meal away and brought me more.
Unfortunately they too were a bit sticky. I was assured that they were freshly bought and I have no doubt that they were as they really did taste divine!
Allison and Martin went out of their way to try make my meal better, and for that care and service, they will have me as a loyal patron!
I went home with a take away of Queen Prawns to ensure my birthday meal was a success and a free desert!
Thank you Leon, Martin and Allison for a happy birthday and a great dining experience!

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Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 26 of 26 reviews

Reviewed March 6, 2013

First visit to Jimmys in Umhlanga, definately not the last. Ordered 50 prawns special was to die for. Best prawns we ever had. Recommend to all lovers of seafood...outstanding place will definately visit again... beautiful setting and decor.

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1  Thank ShashReshal2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

Never tasted better prawns in my life. Must order them Peri Peri and be sure to try out the soul fish. Great service, Great Food, Great Place.

1  Thank Naeem M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2011

We visited the Gateway store on Saturday 24 September 2011 - the whole evening was a disaster.. at 7;15pm seating for 6 was only available upstairs.. After 15 minutes someone took our driinks order and 10 minutes after that another waiter took the dinner order. there was no starters only maincourses. AT 9.pm we were still waiting for our meal and during that time waiters were asking us what our orders were as dishes were being prepared by the kitchen but the waiters did not who ordered what.. they went around the upstairs asking patrons with platters in their hand if that was what they had ordered.. when the first 2 mains arrived at shortly after 9pm = at 9:10pm - the 3rd meal arrived cold - which we sent back...( 50% of people at table) and at 9;20pm 2 more meals arrived which were sent back after which we decided to to leave. when I approached the manager Nasreen - and told her what had happened and that I was still waiting for my Pina Colada (non alcoholic) and main meal 2 hours after ordering and 2 other meals were cold and had to be returned therefore we should not be charged for the 3 mains due to poor service, she quite matter of fact told me that from an islamic perspective it was obligatory to pay as the meal was eaten - regardless.
The matter was then referred to the regional manager or so were told (Zeenath) and she sorted out the bill charging us for the meals eaten and saying that the service was unacceptable and that was that!

the next day I browsed the companys website to complain and the Group Public Relations Executive - Frances Constantinidis - emailed me back saying " I have spoken to the people concerned and they assured me they will take action. "

Nothing else was done for our inconvenience - we will not be visiting the Gateway Jimmy Killer Prawns again!!

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1  Thank Reyhana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2016
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Thank 547sazida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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