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Reviewed May 2, 2014

The Gateway hotel was an amazing stay. Although we didn't try out the restaurant the breakfast spread was always incredible. The serving staff were amiable which made our dinning that much more enjoyable. The hotel is simple, beautiful and always clean.

Our room (double standard) was spacious, the only issue was the open plan included the shower/toilet. So there is no privacy at all (/_\) ! It's within a quiet area so a good nights rest is guaranteed.

Gateway Hotel is located right by The Gateway Mall, there are beautiful beaches a short drive away and a serene view on the roof so no matter your objective all are satisfied. If you are looking to visit Durban (city) attractions be prepared for a +/- 20 min drive.

The hotel parking is limited and so we had to park in the mall on one occasion; however the hotel does pay for it. The rooftop pool area is lovely. The pool was a little dirty, pool towels have to be requested from reception (but on one occasion didn't arrive) and the bar is abandoned.

Even the little things that can still be improved upon were insignificant compared to the amazing service we received.

  • Stayed: April 2014, traveled as a couple
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1  Thank Purity N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Marketing Co-ordinator at AHA Gateway Hotel, responded to this reviewResponded July 16, 2014

Dear Purity N,
Thank you so much for taking the time to post a review and 5-star rating following you stay at the Three Cities Gateway Hotel.
Guest Feedback is extremely important to us and the issues that you raised were brought to the attention of Management and are being monitored on a regular basis. However, your positive comments were greatly appreciated and fed back to the departments concerned.
Again we thank you and we do hope that we will see you back at the Three cities Gateway Hotel in the future.
Regards,
Carol Macnab
Marketing Co-ordinator
Three Cities Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014 via mobile

Nice Property, very nice and helpful staff who did assist me with my luggage and a friendly driver.

The rooms are quite spacious and well thought out but the bed and pillows for me was quite uncomfortable although that is a personal preference.

I arrived at 22.30 at this time there is no room service, the hotel doesn't provide any complimentary water and there is no minibar so you are a little bit stuck if you are thirsty. I drank the tap water but the taste isn't really great.

The Laundry service is quite restricted there is no express service and you have to drop it off before 8am.

Someone tampered with my luggage while is was in the room which was not really appreciated.

Stayed: January 2014, traveled with friends
1  Thank JonniP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Marketing Co-ordinator at AHA Gateway Hotel, responded to this reviewResponded July 16, 2014

Dear Jonni P,
We thank you for taking the time out to post a review following your stay at the Three Cities Gateway Hotel.
Guest Feedback, positive and negative, is extremely important to us and your feedback regarding some of your experiences was passed through to Management and the Department Heads concerned.
Again, thank you for your time.
Regards
Carol Macnab
Marketing Co-ordinator
Three Cities Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014 via mobile

This is an amazing hotel you wount regret it!! Enjoyd every second of it! The food was amazing plus the room and staff. Rooms are big the staff is very help full and overall a great stay. The hotel live up to the three cities standards and truly is an exceptional hotel!

  • Stayed: January 2014
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Thank Renierh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Marketing Co-ordinator at AHA Gateway Hotel, responded to this reviewResponded July 16, 2014

Dear Renierh123,
We thank you for taking the time to post a review on the Three Cities Gateway Hotel.
Guest feedback is extremely important to us and your extremely positive comments and 5-star rating of the hotel was very encouraging and appreciated.
We look forward to welcoming you back to the Three Cities Gateway Hotel again in the future.
Regards
Carol Macnab
Marketing Co-ordinator
Three Cities Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

Nice big rooms and a good location. The only problem being quite far away from the city centre. The only way to get to the city is via taxi. The location is safe and the shopping center is very close. Friendly staff.

  • Stayed: December 2013, traveled solo
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1  Thank josh7912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

Great hotel with friendly staff . Clean , spacious , modern rooms( would have liked a little bar fridge though). As others have said , there are privacy issues with the loo and shower. Everything worked and was well maintainded. I ordered room service twice ; the food was piping hot and tasty. There is direct access from the hotel to the huge Gateway Shopping Centre.

Room Tip: Rooms facing south are subject to constant kids noise at water park during the day and thumping disco music at night( seemed to stop at midnight)
  • Stayed: December 2013, traveled on business
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Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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